Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 50

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

Write a Review

698 Reviews of Joseph Cassello

June 04, 2021

Dealership Rating
Employee Rating

I have used this service center for all my repairs on both previous and current car. Have always been pleased. Joe was professional and pleasant to work with. Only disappointment is that i asked to ha More

by ggodo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jun 05, 2021

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with Joe and our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

June 03, 2021

Dealership Rating
Employee Rating

I had good experience with service and timing was good too. I think the price is a little and they offer discount for repeat clients. More

by gladys.adams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 04, 2021

Oak Lawn Toyota responded

Gladys, Thank you for taking the time to share your feedback with us. Joseph and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

June 03, 2021

Dealership Rating

Excellent service, clean, efficient, no wait,best service ever,would recommended you highly ,been coming to this service center for many years and would go no where else More

by marionjclarke333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Schnur

Jun 03, 2021

Oak Lawn Toyota responded

Thank you for your business and this fantastic review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for your loyalty, Marion! Juan Vazquez, Service Manager

June 03, 2021

Dealership Rating

It was very easy getting an appointment and the work was done on the time I expected and the work was done correctly. My car is operating like new. Thank you More

by mangil2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2021

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

June 02, 2021

Dealership Rating
Employee Rating

They were very professional, attentive, and knowledgeable. I will be taking my Camry 2007 that was given to me by my aunt to them from now on. More

by Auntie
Recommend Dealer
Yes
Jun 02, 2021

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joseph met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

May 28, 2021

Dealership Rating
Employee Rating

Both Service & Sales Personnel are very professional. This group continue to do an Excellent job on my every visit. I will continue to use them for my every automotive need . The employees at this facil More

by mallonj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Frank Nash, Daniel Schnur

May 30, 2021

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

May 28, 2021

Dealership Rating
Employee Rating

I was able to schedule an appointment the same day. The work was done in a timely manner. Very satisfied with the work that was done, thank you Joe More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Schnur

May 30, 2021

Oak Lawn Toyota responded

Thank you, Karen, for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad Joe was able to help, and we hope to see you again! Juan Vazquez, Service Manager

May 27, 2021

Dealership Rating
Employee Rating

Can’t say enough about Joe Cassello in service. Helped me out with my warranty work to make sure it was covered by my extended warranty. Thank you Joe for all your help. More

by ScottyM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee

May 28, 2021

Oak Lawn Toyota responded

Thank you, Scotty, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

May 27, 2021

Dealership Rating
Employee Rating

Good Customer service and friendly staff my car was serviced quickly and accurate I love this Toyota location easy to find and very helpful staff More

by feliciamavery
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta

May 27, 2021

Oak Lawn Toyota responded

Thank you so much for your excellent review, Felicia! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

May 26, 2021

Dealership Rating
Employee Rating

This was a return visit from one week ago. I presented three problems: the first was my check engine light was on was on again and which I reported the prior week; secondly my AC needed repairing and for More

by lmj2537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 12, 2021

Oak Lawn Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

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