Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 63

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

October 10, 2020

Dealership Rating

I usually use this location, but this time they were very rude. I had an appointment and when I showed up they said I was cutting it close to closing time, I didn’t set the appointment, your employees did. T More

by dustydawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2020

Oak Lawn Toyota responded

Hello, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Juan Vazquez, Service Manager

October 10, 2020

Dealership Rating
Employee Rating

Went in for oil change and was in and out quick and less than an hour.Joseph attended me I made sure I was taken care of . Thank You Oak Lawn Toyota!!! More

by Latinopr1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2020

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with Joseph and our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

October 07, 2020

Dealership Rating

I had to have my tires rotated, and this time the service was taken care of really fast, I was very surprised that they got done so fast. More

by janrose_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Richerme

Oct 07, 2020

Oak Lawn Toyota responded

Janrose, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joseph, John, and our team, and we look forward to working with you again. Juan Vazquez, Service Manager

October 06, 2020

Dealership Rating
Employee Rating

Service was excellent and fast. The facility was clean. I can see the efforts made to clean for COVID 19. Overall this was a wonderful experience. More

by chrlgoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta , Patryk Kilch

Oct 06, 2020

Oak Lawn Toyota responded

Hello, Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

September 29, 2020

Dealership Rating
Employee Rating

. Keep up the good work I really appreciate the precautions you Guys are taking to prevent the spread of the virus COVID-19 ., and less waiting time More

by LYDIEPOMBO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee , Patryk Kilch

Sep 29, 2020

Oak Lawn Toyota responded

Lydie, Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad our team could make your experience a positive one, and we hope to see you again! Juan Vazquez, Service Manager

September 25, 2020

Dealership Rating
Employee Rating

The worst costumer service, not only that the service office manager wasn’t there for help. All the employees had an attitude when I came. I won’t ever come to this place again. More

by Qwaisnim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch, Frank Nash, John Richerme, Daniel Schnur, Frank Nash

Oct 12, 2020

Oak Lawn Toyota responded

Hello, Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to me directly. Juan Vazquez, Service Manager

September 23, 2020

Dealership Rating
Employee Rating

I had a bizarre computer problem. Unfortunately the service department hadn’t seen it before, bit with some consultation, all was worked out Well in the end More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch, Frank Nash, John Richerme, Daniel Schnur

Sep 24, 2020

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

September 22, 2020

Dealership Rating
Employee Rating

The Services Guys were very nice and professional. They answer all my questions they are helping me to keep my car in really really good shape. More

by Lorenzo Graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch

Sep 23, 2020

Oak Lawn Toyota responded

Lorenzo, Thank you so much for your kind words regarding our service department, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

September 20, 2020

Dealership Rating
Employee Rating

Excellent work and assistance by the service department shops have kept me returning to Oak Lawn Toyota for all my vehicles' maintenance, repairs and new vehicle purchases. More

by danelson8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch, Frank Nash, John Richerme, Daniel Schnur

Sep 21, 2020

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

September 19, 2020

Dealership Rating
Employee Rating

Pleasant and very helpful employees. Got me in at my convenience which is very helpful. Took atad bit longer than expected but it worked out. More

by Mojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2020

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

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