Joseph Kuckuk | Page 9

They accomplished the impossible! After squirrels and/or mice had a feast on my wiring early this winter, I thought my 2 year old Forte was a goner. Leaves and sticks littered the eng After squirrels and/or mice had a feast on my wiring early this winter, I thought my 2 year old Forte was a goner. Leaves and sticks littered the engine, wires had been chewed, and all warning lights were on. (This happened in the space of 4 hours, as I had checked the washer fluid earlier in the day and all was fine). Luckily enough I live close by so I was able to drive to the dealership. When I arrived in a panic, the problem was addressed immediately by Sam, who not only explained the situation, but had me in a rental car within minutes. Sam kept in touch with my insurance company and also let me know exactly what was wrong and what steps were being taken next. I had never been confronted by such a complicated and expensive repair before, but when I finally went to pick up my car, Joe Kuckuk was able to explain to me exactly what work had been done, and answer every question I had for him. This is not anything new; Joe has consistently been one of the most friendly and knowledgeable people I've dealt with in all the years I've been a customer, and one of the reasons I come back. Others I encountered also deserve recognition for superior service and attitude were Chase, as well as April and Brittany in the office. Each one is skilled, friendly and genuine. Going to a car dealership for anything inevitably means spending money, which is never pleasant. However, the value of a good staff goes a long way in easing that burden. Thanks to everyone who got me back in my car again. See you at the next oil change! More

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Great service writers take care of owners Ben G., Jake and Joe take great care of their customers like we are family. Customer delight is a realization of their customers by these gentlemen. Ben G., Jake and Joe take great care of their customers like we are family. Customer delight is a realization of their customers by these gentlemen. More

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Best KIA Dealership Excellent customer service. Joe at the service department provided an excellent customer service. The price for my service included the car to be w Excellent customer service. Joe at the service department provided an excellent customer service. The price for my service included the car to be washed which it was not done. But I’m okay with it, I am coming back to have my engine washed. Thank you Joe!! More

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They mean business. I get accurate details about what work needs to be done and the time required. Employees are friendly and I feel relaxed in the customer lounge. I get accurate details about what work needs to be done and the time required. Employees are friendly and I feel relaxed in the customer lounge. More

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Maintenance Great service. Everyone is always so nice. My wait time is never that long which is great. No complaints from me because my little red Kia has been gr Great service. Everyone is always so nice. My wait time is never that long which is great. No complaints from me because my little red Kia has been great! More

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Great service I love that the service department goes above and beyond, to make sure you're completely satisfied with everything. Thanks Joe and Jake 2 thumbs up I love that the service department goes above and beyond, to make sure you're completely satisfied with everything. Thanks Joe and Jake 2 thumbs up More

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Oil change and tire rotation Friendly service. Honest assessment. Quick service. Reviewed various options without any pressure. Reasonable price. The waiting area was comfortable Friendly service. Honest assessment. Quick service. Reviewed various options without any pressure. Reasonable price. The waiting area was comfortable and clean. I will go back for future service needs. More

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It was a good experience I came in for an oil change they also did a computer update it all went well.I was pleased with the car wash and the warm drink machine.Thank you. I came in for an oil change they also did a computer update it all went well.I was pleased with the car wash and the warm drink machine.Thank you. More

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Professional, knowledgeable, friendliness Absolutely loved working with David. He went out of his way to determine my needs and then found the perfect vehicle for me. Super friendly professi Absolutely loved working with David. He went out of his way to determine my needs and then found the perfect vehicle for me. Super friendly professional that I would highly recommend to anyone. Also really liked working with Zach in finance. He explained everything in easy to understand terms and made the paperwork simple. More

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First Timer This was the first time I needed to take my car in for an oil change. They told me it would be 1 1/2 hours. The gentleman who checked me in was curte This was the first time I needed to take my car in for an oil change. They told me it would be 1 1/2 hours. The gentleman who checked me in was curteous. The waiting area was nice. Plenty of space to sit and snacks to boot. When my vehicle was done, I was retrieved from the waiting room with an apology that it took so long. They are really busy on Saturday mornings. I was quite surprised when I got into my vehicle and there was an empty coffee cup!!!!! That was disturbing. It wasn’t there when I dropped off my vehicle. I don’t drink coffee. Not sure who that the belonged to...the mechanic?? More

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