Joseph Kuckuk | Page 8

The service is very good, that is why I leave my house at 6:30 am to change oil. Besides, I do service where I bought the car brand new 6:30 am to change oil. Besides, I do service where I bought the car brand new More

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I can’t speak for the sales force because when I am waiting for work on my car, all I ever see of the sales force and manager standing around huddle as though they just came out of a freezer. Or they’r waiting for work on my car, all I ever see of the sales force and manager standing around huddle as though they just came out of a freezer. Or they’re smoking outside the entrance, which isn’t impressive. Go smoke in the back of the building where no one can see or smell you. No one wants to smell your xxxx smoke! As for the service department....they ROCK!!! I travel well over an hour to have service work performed on our Kias and now my daughters Pontiac Vibe! The only reason I take my cars to this location is because of Joe Kuckuk! He is honest, fair, and will go the extra mile for his customers, and this was before he took on the awesome responsibility of be the manager of the department! I cannot say enough about Joe! I recommend him and the department to my friends and family and I don’t give out recommendations like lollipops. I highly recommend the service department at R.D. Kia because of Joe kuckuk! Go see Joe and you won’t be disappointed! More

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The man who sold me my car was wonderful & knowledgable! Everyone including service department was so nice I highly recommend looking for your car at Kia of Madison! Everyone including service department was so nice I highly recommend looking for your car at Kia of Madison! More

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Great service department I have been coming here for a few years as the agency I work for owns over 15 Kia Sedonas. Not necessarily the best van out there, but when it is back I have been coming here for a few years as the agency I work for owns over 15 Kia Sedonas. Not necessarily the best van out there, but when it is backed up by a quality service department it makes a difference. I even bring our Toyota vans here as that dealership does not have the customer service that you find at Russ Darrow. Joe has been running the service department for a while now and he has always kept me informed of parts needed, pricing, options and time the vehicle will be ready. That is the job and he performs it very well. I also have to add that during this Covid-19 crisis we have had, the dealership has remained open and has made it safe for customers and staff to be inside. More

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Service Always fast friendly service worth the drive for good service friendly people and no pressure does thorough check of computer and updates when necessa Always fast friendly service worth the drive for good service friendly people and no pressure does thorough check of computer and updates when necessary thanks More

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Great Detail job/oil change free I went in for a full synthetic oil change. Found out I still had one free from purchase over a year ago...yay! Asked for full wash and vacuum with $2 I went in for a full synthetic oil change. Found out I still had one free from purchase over a year ago...yay! Asked for full wash and vacuum with $20 coupon. Looks like new kia! Thanks! More

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Very polite very professional always Always great experience at Russ Darrow from sales finance department service goes out of there way to explain everything or any concerns they have wit Always great experience at Russ Darrow from sales finance department service goes out of there way to explain everything or any concerns they have with vehicles to keep u safe More

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Amazing Staff! Every single staff member at this dealership went out of their way to help me get my new Forte. They gave me a more than fair trade on my Sorento. You Every single staff member at this dealership went out of their way to help me get my new Forte. They gave me a more than fair trade on my Sorento. You are welcomed as soon as you walk in and feel like part of the Russ Darrow family. Thank you so much! More

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Always professional n I d fluid topped off brake light fixe We have 2kia souls wife 2015 mine 2017 Kia spul love it staff always professional polite they bend over backwards to help you wouldn’t go anywhere els We have 2kia souls wife 2015 mine 2017 Kia spul love it staff always professional polite they bend over backwards to help you wouldn’t go anywhere else have reffered a lot of people to Clifford they have bought Kia souls my next one will be soul turbo keep up good customer service. Orv schinke More

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They accomplished the impossible! After squirrels and/or mice had a feast on my wiring early this winter, I thought my 2 year old Forte was a goner. Leaves and sticks littered the eng After squirrels and/or mice had a feast on my wiring early this winter, I thought my 2 year old Forte was a goner. Leaves and sticks littered the engine, wires had been chewed, and all warning lights were on. (This happened in the space of 4 hours, as I had checked the washer fluid earlier in the day and all was fine). Luckily enough I live close by so I was able to drive to the dealership. When I arrived in a panic, the problem was addressed immediately by Sam, who not only explained the situation, but had me in a rental car within minutes. Sam kept in touch with my insurance company and also let me know exactly what was wrong and what steps were being taken next. I had never been confronted by such a complicated and expensive repair before, but when I finally went to pick up my car, Joe Kuckuk was able to explain to me exactly what work had been done, and answer every question I had for him. This is not anything new; Joe has consistently been one of the most friendly and knowledgeable people I've dealt with in all the years I've been a customer, and one of the reasons I come back. Others I encountered also deserve recognition for superior service and attitude were Chase, as well as April and Brittany in the office. Each one is skilled, friendly and genuine. Going to a car dealership for anything inevitably means spending money, which is never pleasant. However, the value of a good staff goes a long way in easing that burden. Thanks to everyone who got me back in my car again. See you at the next oil change! More

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