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Joseph L.

Overview Reviews (32)

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Joseph L.

Service Manager

O'Steen Volkswagen of Valdosta

4140 N Valdosta Rd
Valdosta, GA 31602

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4.5

32 Reviews

Overview Reviews (32)

4.5

32 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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32 Reviews of Joseph L.

March 11, 2026

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Employee Rating

Service advisor was very honest and helpful , I was able to have my car repaired quickly to have my car repaired quickly More

by ANDREB958

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Services advisor

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Mar 13, 2026 -

O'Steen Volkswagen of Valdosta responded

Thank you for taking the time to share your experience! We’re so glad to hear that your service advisor was honest and helpful, and that your vehicle was repaired quickly. Providing transparent communication and efficient service is always our goal. We truly appreciate you choosing O'Steen Volkswagen of Valdosta, and we look forward to assisting you again whenever you need us. Safe travels! 🚗 -AS

March 09, 2026

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Employee Rating

I had a wonderful experience with Cindy very friendly very helpful very professional overall it was a great experience. Thank you for everything. very helpful very professional overall it was a great experience. Thank you for everything. More

by Delores58

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ashley Steadman, Cindy Priddy

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Mar 09, 2026 -

O'Steen Volkswagen of Valdosta responded

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Cindy provided such friendly, helpful, and professional service during your visit to O'Steen VW of Valdosta. Our team works hard to create a welcoming and enjoyable experience for every guest, and it’s wonderful to know Cindy helped make that happen for you. We truly appreciate your feedback and your business. If there’s ever anything we can do to make your next visit a 5-star experience, please don’t hesitate to let us know. We look forward to seeing you again! 🚗✨-AS

Mar 09, 2026 -

Delores58 responded

Thank you for everything and all your help you provided

February 26, 2026

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Employee Rating

I was charged $422 for an oil change without clear pricing and received no follow-up. pricing and received no follow-up. More

by houghjames00

Verified Customer

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Service Time

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February 01, 2026

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Excellent customer service! Drive from Perry, FL to Valdosta, GA to get my car serviced. Drive from Perry, FL to Valdosta, GA to get my car serviced. More

by WILMA2040

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 02, 2026 -

O'Steen Volkswagen of Valdosta responded

Thank you so much for the kind words! We truly appreciate you making the drive all the way from Perry, FL to Valdosta, GA to have your vehicle serviced with us. That means a lot to our team. We’re glad you experienced excellent customer service, and we look forward to taking great care of you and your vehicle for many miles to come! 🚗✨-AS

January 20, 2026

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Fast, Friendly and does an amazing job! Won’t take my vehicle anywhere else. Thank you again O’Steen Won’t take my vehicle anywhere else. Thank you again O’Steen More

by jmarion41

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JR W, Landon C, Cindy Priddy, Jeremy Smith

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Jan 21, 2026 -

O'Steen Volkswagen of Valdosta responded

Thank you so much for the kind words! We truly appreciate your trust and loyalty. Providing fast, friendly service and quality work is always our goal, and it means a lot to know we’ve earned your confidence. Thank you for choosing O’Steen VW of Valdosta—we look forward to taking care of your vehicle for many years to come! 🚗😊-AS

January 09, 2026

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I don't appreciate the way they treated me concerning my car. They misled me. . car. They misled me. . More

by JONESCATHERINE3941

Verified Customer

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January 08, 2026

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Everyone was great! The shop did a great job. My car rides great no issues as of now. Was about to trade it. But will keep it now. I will also be bringing it there for The shop did a great job. My car rides great no issues as of now. Was about to trade it. But will keep it now. I will also be bringing it there for servicing . Thx a lot! The only thing that I regret is if I was going to buy aVW , I would have came there. Happy NewYear to all you nice folks!! More

by SANDRA.TINSLEY01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jazmin C, Marquis

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Jan 09, 2026 -

O'Steen Volkswagen of Valdosta responded

Thank you so much for the kind words and for trusting our service team! We’re thrilled to hear your car is riding great and that we could help you keep it on the road. We truly appreciate your loyalty and look forward to taking care of your vehicle for all your future service needs. When the time does come for a new Volkswagen, we’d be honored to help 😊 Happy New Year to you as well—thank you again for choosing us! -AS

December 31, 2025

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Employee Rating

Great customer service. Staff was friendly, helpful, and most of all professional. Fast customer service. Staff was friendly, helpful, and most of all professional. Fast customer service. More

by angelayvetta

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 31, 2025 -

O'Steen Volkswagen of Valdosta responded

Thank you for the wonderful review! We’re thrilled to hear that our team provided friendly, helpful, and professional service, and that your experience was fast and seamless. We truly appreciate your business! 🚗✨-AS

November 30, 2025

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Within a day of service, the check engine light was back on. Makes me wonder if what you said needed to be done was really needed, or if you stopped the diagnosis process when you had something. Extremely on. Makes me wonder if what you said needed to be done was really needed, or if you stopped the diagnosis process when you had something. Extremely frustrating!!! No longer trust you as a service provider, and will now bring my daughter's car to me north of Atlanta instead of having it fixed with you. More

by sue.kraft

Verified Customer

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Recommend Dealer

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November 26, 2025

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Service dept is great. Very thorough and knowledgeable and explains everything that was done and anything that is needed. Very thorough and knowledgeable and explains everything that was done and anything that is needed. More

by JDENNIS11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marquis and Zory

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Nov 28, 2025 -

O'Steen Volkswagen of Valdosta responded

Thank you so much for your wonderful review! We’re happy to hear that our service team provided thorough, knowledgeable care and took the time to explain everything clearly. Delivering trustworthy service is important to us, and we’re glad it showed during your visit. We truly appreciate your feedback and look forward to serving you again!-AS