Had an amazing experience at this dealership! It was my
first time coming here and everyone was super welcoming especially my service advisor Joseph. He was on top of his game and really helped me out when
first time coming here and everyone was super welcoming especially my service advisor Joseph. He was on top of his game and really helped me out when it came to explaining what was wrong with my car and how to go about fixing my issue. Overall I would definitely be coming back here.
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by Steph8
Jul 21, 2021 -
Walter's Mercedes-Benz of Riverside responded
Steph,
Thank you so much for your excellent review! Offering thorough and efficient services is always our goal, and we are delighted that Joseph met your satisfaction and made your experience with us exceptional. Please do not hesitate to give us a call if you ever have any further questions or concerns. We look forward to serving you and your automotive needs again in the future! Safe travels!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Worst experience I have ever had with any car related
business. What should have taken days took months. What costs were going to be minimal were outrageous. Customer service stared nice and ended in a n
business. What should have taken days took months. What costs were going to be minimal were outrageous. Customer service stared nice and ended in a nightmare. Strongly suggest using any other car dealer, repair, or service. I wish I could restart and NEVER GO TO WALTERS!!!
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by Scott
Jul 20, 2021 -
Walter's Mercedes-Benz of Riverside responded
Hi Scott,
I can certainly understand your frustration and can empathize with your situation. We’ve really gone to great lengths to reduce this burden on you to the tune of close to $4,000 in reduced costs. Unfortunately your non Mercedes-Benz aftermarket air filter caused something to get sucked into the intake, shattered the turbo fins that then went into the engine and caused quite a bit of damage. We submitted everything to MB to cover; tore down the entire engine, took photos, submitted labor and parts. We did all we could to get this covered but the aftermarket air filter left us with only partial coverage and even that was after we pleaded with them on your behalf. I’m really sorry this happened, but believe me we went above and beyond to help you. I know it seems like we are the bad guys because you see the final bill but I promise you we are fixing this problem for you the best way we know how and at the lowest possible expense to you.
Tyler Usary
Service Manager
Walter’s Mercedes-Benz of Riverside
(951) 441-6182
Fast and Efficient , In case I have any problem,I
Fast and Efficient , In case I have any problem,I usually call him and go there to check,they are more than happy to help to solve the problem,so I c
Fast and Efficient , In case I have any problem,I usually call him and go there to check,they are more than happy to help to solve the problem,so I can enjoy to drive my car happily.
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by alanleung
Jul 02, 2021 -
Walter's Mercedes-Benz of Riverside responded
Alan,
Thank you for your 5-star review! Offering thorough and efficient services is so important to us, and we are delighted that our team continues to meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more we may assist you with in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
The service department is fantastic. Joseph Loera always
comes through.The sales department has had major turnover and when I recently leased another vehicle it was a little frustrating because the sales pe
comes through.The sales department has had major turnover and when I recently leased another vehicle it was a little frustrating because the sales person did not follow through.
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by KWG
Other Employees Tagged:
Raul Ayala
, Dina Backer, Bryan Fitzpatrick
Jul 12, 2021 -
Walter's Mercedes-Benz of Riverside responded
We are thrilled to hear that Joseph has continuously meet your satisfaction, and we will certain provide you with nothing less than the A+ service that you deserve in the future.
We're very sorry to hear that your sales visit was not a positive experience. We will look into this to see why sales dropped the ball
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Its always somewhat of an inconvenience when your car
decides breaks down, but when you come to Walters Mercedes Benz they made sure to accommodate me for what ever I needed. Joseph went so far as having
decides breaks down, but when you come to Walters Mercedes Benz they made sure to accommodate me for what ever I needed. Joseph went so far as having my car delivered after repairs were complete. 5 Stars all around!
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by Nattynat
Jun 28, 2021 -
Walter's Mercedes-Benz of Riverside responded
Thank you for taking the time to share this positive review! Your safety and satisfaction are of the utmost importance to us, and we are thrilled to hear that Joseph and the rest of the team could put you at ease and get your automotive needs efficiently taken care of. We will certainly continue to provide you with nothing less than the 5-star experience that you deserve. Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
No better place to bring my car! Every time I come into
this dealership everything is great.
this dealership everything is great.
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by Perezzz
Jun 28, 2021 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for your positive review! We are thrilled that the quality of our services continuously meets your satisfaction, and we will certain provide you with nothing less than the A+ service that you deserve in the future. It is our pleasure to serve you in any way possible, and we hope to continue to serve you and your automotive needs for many years to come. We wish you the safest of travels until we meet again.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
We usually take our vehicles to another Mercedes Benz
dealership service center, but our usual place was behind on appointments and unable to get us completed in time to leave for a long-planned road tri
dealership service center, but our usual place was behind on appointments and unable to get us completed in time to leave for a long-planned road trip. So we called Walter's Mercedes-Benz of Riverside to see what they could do.
They were understanding of our situation and scheduled us as an “Express Service”. Joseph Loera was our service rep and was PHENOMENAL. He kept me updated throughout the service, our vehicle was ready when he said it would be and he was super friendly on top of it all.
Our first time using Walter’s MB was an exceptional experience.
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by RPC
Jun 23, 2021 -
Walter's Mercedes-Benz of Riverside responded
Thank you for taking the time to share this wonderful review! It is an honor to serve you in any way possible, and glad our team could put you at ease and get you and your automotive needs swiftly resolved. Joseph will be honored to hear of your very kind words. We wish you the safest of travels, and we hope to serve you again in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Fast paced, Friendly and Gets the job done he also kept
me updated about the status without me having to call first will definitely be back thanks
Joseph .
me updated about the status without me having to call first will definitely be back thanks
Joseph .
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by shannel
Other Employees Tagged:
Joseph Loera
Jun 14, 2021 -
Walter's Mercedes-Benz of Riverside responded
Shannel,
Thank you for leaving Joseph this 5-star review! We are happy to hear that he took great care of you and your automotive needs throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Joseph and the team may serve you again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
I have always brought my car to this dealership and will
never go anywhere else. My husband and I always feel so welcomed as soon as we enter the doors.
never go anywhere else. My husband and I always feel so welcomed as soon as we enter the doors.
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by lisa_love
Jun 02, 2021 -
Walter's Mercedes-Benz of Riverside responded
Lisa,
Thank you so much for your wonderful review! We are honored to have your confidence and loyalty, and we are pleased that we could consistently provide you with the quality assistance that you so much deserve! It is our pleasure to serve you, and we will certainly provide you and your vehicle with nothing less than our best care in the years to come!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Walters knows 5 star service. I’m always treated so kind
and with honesty. They make sure to keep my vehicle in shape and it’s always clean when I get it back.
and with honesty. They make sure to keep my vehicle in shape and it’s always clean when I get it back.
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by Barcenas1992
Jun 02, 2021 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for your excellent review! Offering 5-star service is so important to us, and we are overjoyed that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
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