Joseph McDaniel | Page 2

Very Helpful and Thorough Joe was a pleasure to work with and look forward to doing so again. He found a condition with my tire that needed attention and I had missed. Great ca Joe was a pleasure to work with and look forward to doing so again. He found a condition with my tire that needed attention and I had missed. Great catch. More

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Felt right at home! Joe in Service immediately established a relationship eliminating any anxiety. Visiting a new dealership can be like changing schools or starting a new job. We all want to fe established a relationship eliminating any anxiety. Visiting a new dealership can be like changing schools or starting a new job. We all want to feel welcome. He made the entire process Into a smooth and warm event. I’ll definitely come again. More

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Fast Service, Good Price, Treated Me Like a Queen I got a flat tire on a highway at 9 p.m. at night. Audi Roadside Assistance came out and quickly changed my tire to my spare. The following evening, I I got a flat tire on a highway at 9 p.m. at night. Audi Roadside Assistance came out and quickly changed my tire to my spare. The following evening, I called Audi Service at about 7 p.m. Joe answered, and I talked to him about the need to patch my tire or get a new one. We arranged for me to drop it off at 8 a.m. the next morning. At the dealership, they quickly checked me in, sent me to the lounge, where I barely had time to take the first sip of my vanilla latte (from their coffee machine), when Joe came out to talk to me about the tire. He explained why we couldn't patch it, showed me the recommended tire to replace it, and the price. It had to be ordered but he thought he could fix it that same day. They then gave me a ride to work (I work within walking distance so I didn't want to get a loaner car), and later that day, my car was ready. I walked back to the dealership to pick it up after work. I waited maybe 10 mins to get it. While waiting, I paid for the service. When they walked me out to my car, it was warming up, stocked with a bottle of water for the ride home, and had been washed and cleaned inside. Joe was very nice, never made me feel uncomfortable nor did I ever feel like he was trying to take advantage of my lack of knowledge to sell me a service I didn't need (Toyota, I'm looking at you when I say this). Very please with my first experience with Audi Service! More

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30,000 mile service We had very little wait for our scheduled appointment. Joe treated us well. The overall appointment met expectations for timeliness and price agreed We had very little wait for our scheduled appointment. Joe treated us well. The overall appointment met expectations for timeliness and price agreed to for work performed. More

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Excellent friendly fast service I brought my car in without an appointment on. Saturday am because the tire light was on & the team took great care of me and my vehicle. They were fa I brought my car in without an appointment on. Saturday am because the tire light was on & the team took great care of me and my vehicle. They were fast, friendly and professional. It is really really important to me knowing I can trust the team with my vehicle as I rely on the safety every day! More

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Excellent Service Joe has excellent demeanor. He is knowledgeable and was able to answer my questions in a professional manner. Keep up the good work and wish you the b Joe has excellent demeanor. He is knowledgeable and was able to answer my questions in a professional manner. Keep up the good work and wish you the best. More

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Service department Joe went above and beyond to ensure that I didn’t have to pay out of pocket for a major repair on my Audi3 he researched my warranty. His customer ser Joe went above and beyond to ensure that I didn’t have to pay out of pocket for a major repair on my Audi3 he researched my warranty. His customer service displays what an Audi owner expects. I won’t take my car anywhere but Rockville Audi More

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Efficient and professional staff I like this dealership approach in welcoming their clients. As your car is prepared for service, you are briefed about the scheduling work order break I like this dealership approach in welcoming their clients. As your car is prepared for service, you are briefed about the scheduling work order breakdown. Everything , I meant detailed information is shared with you in an electronic format on a tablet with actual rate for each steps. More

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AMAZING SERVICE AND STAFF Rockville Audi service has ALWAYS been amazing! They’re accommodating and honest, because of this they’re very busy so it’s not the fastest service ho Rockville Audi service has ALWAYS been amazing! They’re accommodating and honest, because of this they’re very busy so it’s not the fastest service however if you plan ahead and call in advance you can get a loaner. They care about their customer and don’t try and get you to buy stuff you don’t need! I’ll always use Rockville Audi! More

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A6 scheduled service Joe and Max are very attentive and professional. We’ve been servicing our cars there for years. Bought them there too. I wouldn’t consider a differen Joe and Max are very attentive and professional. We’ve been servicing our cars there for years. Bought them there too. I wouldn’t consider a different dealer for service. More

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