Kenneth Chang

Had an overall good experience with Audi Rockville. They were able to answer my questions, and I ended up purchasing a certified pre-owned Audi from them. They were able to answer my questions, and I ended up purchasing a certified pre-owned Audi from them. More

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First of all, I am reporting this dealer to the Federal Trade Commision and Maryland Consumer Protection Agency for deceptive business practice. This is the vehicle dealer location that, based on my experi Trade Commision and Maryland Consumer Protection Agency for deceptive business practice. This is the vehicle dealer location that, based on my experience, the most deceptive and most dishonest shady dealer with the most cheating and devious sales manager and salesman. Audi Rockville website has a vehicle posted, and the website has the button "Build My Deal" I prepared for the deal by putting the information required. It has the information about deal including the vehicle trade-in value, final vehicle price, total fees and etc. When I actually visited the dealer, the requesting price was considerably different. The price of the vehicle posted was fake. Trade-in value of my vehicle was lower than $4500. They added options that are not required to purchase vehicles. The final vehicle of the price and all of the prices in the deal were a completely fake. In terms of the trade-in value of my vehicle, they tried to cheat me with the fair market price by using the lowest trim of the vehicle model with highest mileage possible while my vehicle is the top of the top trim of the vehicle model with far under mileage. I asked what trim and option they were using for Kbb trade-in value. They were mumbling and equivocating and did not have any answer for my question. There was no such appraisal of my vehicle. Also, the posted vehicle has a lot of interior and exterior damages including a lot of scratches. It is a 2023 Q5 plug-in hybrid. If the Audi Rockville is going to fake the price and lie to a client, then I don't understand why there is "Build My Deal Option" in the website? Audi Rockville does not require business practice ethics and integrity for salesman and sales manager there? Even the sales manager made a fun of me by saying that he might reimburse gas that I paid to get there if he could. That was very disrespectful. I told him that may be my salary is high enough that he does not need to consider that or say that. I told him that my disappointment is related to their deceptive vehicle prices and they tried to force options that are not required to purchase a car while cheating the fair market price of my vehicle trade-in values. I think that Audi Rockville does not require anything on ethical business practice. If any liar needs to sell a car and needs to find a location, this may be the best location based on my experience. It is based on my experience and opinion. My review is just seriously honest This dealer location is extremely deceptive and lying. Full of lies and no business ethics behind. More

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Made my buying a car from out of state super simple—really appreciated that for sure. simple—really appreciated that for sure. More

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Excellent customer service, great team, professional, caring and knowledgeable. I have been with this dealer for more than 10 years and they always take a good care of my car. caring and knowledgeable. I have been with this dealer for more than 10 years and they always take a good care of my car. More

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Excellent customer service! Very knowledgeable and patient! Explained all features of the vehicle in a very clear way. Very knowledgeable and patient! Explained all features of the vehicle in a very clear way. More

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A great Audi dealership. In Rockville, MD. Very friendly and professional. Willing to work within a budget to the best of their ability. In Rockville, MD. Very friendly and professional. Willing to work within a budget to the best of their ability. More

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Very positive experience overall. Our salesman was very knowledgeable, easy to talk to and professional. Our salesman was very knowledgeable, easy to talk to and professional. More

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Kenneth Chang was really helpful and affirmative. Knows how to do business thorough and easy. Would continue doing business with him in the future Knows how to do business thorough and easy. Would continue doing business with him in the future More

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Kenneth was very attentive in making sure all the details to the sale was correct. I absolutely love my new A6 premium plus, firmament blue, brown interior. to the sale was correct. I absolutely love my new A6 premium plus, firmament blue, brown interior. More

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This was my first time purchasing an Audi. My salesman was Kenneth Chang and I was most impressed with his low key (non pushy) salesmanship, professionalism and product knowledge. When you w My salesman was Kenneth Chang and I was most impressed with his low key (non pushy) salesmanship, professionalism and product knowledge. When you walk into the dealership, you are greeted warmly which is always a nice feeling. Many thanks Kenneth for making my first experience in purchasing an Audi a very positive one! More

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