Michael Zheng

Avoid this place. Their finance people and titling department don’t know what they’re doing and keep messing up the paperwork. It’s almost 2 full weeks since I t Their finance people and titling department don’t know what they’re doing and keep messing up the paperwork. It’s almost 2 full weeks since I traded a Tesla Model X for an Audi S6 Etron, and they still haven’t submitted the payoff on my trade and can’t get the registration paperwork figured out for the new car for some reason. I’m from PA so it’s not as easy as if I lived in MD but now they want me to sign a blank Power of Attorney to give some unknown person power to register and title my new car in MARYLAND, even though I submitted everything and they know it’s supposed to be done for PENNSYLVANIA. Many, many calls have gone unanswered and unreturned. I’ll see if this gets their attention before I have to respond badly to the after sales surveys and post this on all other review sites. Luckily Maryland has some pretty strong consumer protection agencies so even though I don’t live here their business is here so I’ll get to them if I have to. This should not be this hard to payoff the trade and title the new car but the don’t care apparently after you walk out the door. More

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i had a dubious experience with dealership and salesman Sebastion. i purchased my A-5 prestige cabriolet over the telephone bc im in Ala. i received a total of 3 different sales purchase agreements - not Sebastion. i purchased my A-5 prestige cabriolet over the telephone bc im in Ala. i received a total of 3 different sales purchase agreements - not bc i changed downpymnt or models it was confusing to me (im 75) Sebastion apologized at least 6-8 times for different things. i believe i was correcting him or pointing out mistakes ? anyhow my car supposedly had 12 miles on the speed odometer when i purchased it. when i rec'd it - last Fri night (9/13/24) the car had 84 miles !!!!! maybe there is a reason ? i dont know and i probably should call dealership ? I DON'T LIKE THIS but perhaps there is a legit reason ? how do i know someone didnt "hot rod" my car ?????? More

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They made me feel like a princess. Extremely accommodating. Will buy my next Audi from them. Will definitely be a repeat customer. Everyone bent over backwards for me. Love this dealer Extremely accommodating. Will buy my next Audi from them. Will definitely be a repeat customer. Everyone bent over backwards for me. Love this dealership. Such nice people, especially Sebastian. More

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Great customer service by Kenneth Chang - he found my dream car and made the whole buying experience quick and easy. dream car and made the whole buying experience quick and easy. More

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Excellent customer service, great team, professional, caring and knowledgeable. I have been with this dealer for more than 10 years and they always take a good care of my car. caring and knowledgeable. I have been with this dealer for more than 10 years and they always take a good care of my car. More

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A great Audi dealership. In Rockville, MD. Very friendly and professional. Willing to work within a budget to the best of their ability. In Rockville, MD. Very friendly and professional. Willing to work within a budget to the best of their ability. More

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Second car purchased from this dealership, both from Kenneth Chang. Fantastic service, I never feel pressured in anyway, and they catered to how I wanted to proceed. Will likely be back for car #3 in th Kenneth Chang. Fantastic service, I never feel pressured in anyway, and they catered to how I wanted to proceed. Will likely be back for car #3 in the future. More

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We stopped by for a quick look and ended up buying a S5 Sportback! Tae Yeon is our sales person. We had a great experience! We were never once pressured. He was very attentive to what we were looking Sportback! Tae Yeon is our sales person. We had a great experience! We were never once pressured. He was very attentive to what we were looking for and tirelessly showed us all the vehicles options. We walked away with a great deal! More

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High quality service and honest sales men. Your going to get a great deal and they take care of you. Your going to get a great deal and they take care of you. More

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The staffs are professional and responsible. They understand the needs of customers and did a really good job. It's a popular site so the waiting time is a bit long but still within an acceptabl They understand the needs of customers and did a really good job. It's a popular site so the waiting time is a bit long but still within an acceptable range. More

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