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Joseph Russo

Overview Reviews (220) Inventory (304)

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Joseph Russo

Joseph Russo | Page 20

Sales Manager

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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4.9

220 Reviews

Overview Reviews (220) Inventory (304)

4.9

220 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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220 Reviews of Joseph Russo

August 31, 2023

Dealership Rating

Employee Rating

Professional, personable, customer friendly evening hours. We were kept up to date during the vehicle delivery process hours. We were kept up to date during the vehicle delivery process More

by NATHANPASKEY

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Lunar

Aug 31, 2023 -

Ken Ganley Subaru Wickliffe responded

Hey Nathan, thank you for the positive review! We're glad to know you had a positive experience with our team at Ken Ganley Subaru Wickliffe. We'll see you next time! Enjoy your new ride!

August 30, 2023

Dealership Rating

Employee Rating

Friendly, honest, very helpful staff from sales to finance. Have purchased six cars over last ten years from Ganley Wickliffe. Great place. finance. Have purchased six cars over last ten years from Ganley Wickliffe. Great place. More

by larkincs

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joy Taylor , Darian Smith

Aug 31, 2023 -

Ken Ganley Subaru Wickliffe responded

We're delighted to know you've had consistently positive experiences with us at Ken Ganley Subaru Wickliffe over the years. Thank you for your loyalty and ongoing support! Have a great day!

Sep 04, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thank you so much for your positive comments about Ken Ganley Subaru Wickliffe! We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2023

Dealership Rating

Employee Rating

Crissy was great and I'm very impressed with all the follow-up. Meeting with Robert two weeks later very helpful. was follow-up. Meeting with Robert two weeks later very helpful. was More

by EMORTON12

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Crissy Faught, Rich Llyod, Robert Swyt Jr.

Aug 21, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your experience! Crissy, Robert & the rest of the Ken Ganley Subaru Wickliffe team appreciate your kind feedback and hope you won't hesitate to reach out if we can be of service again in the future!

August 17, 2023

Dealership Rating

Employee Rating

I had a great experience with Ganley Subaru in Wickliffe. I felt well taken care of by the friendly sales and staff! I felt well taken care of by the friendly sales and staff! More

by ANDREW8073

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Demetrius Carter , Crissy Faught, Jim Gentile

Aug 18, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi Andrew! We're delighted to know you had a great experience with us at Ken Ganley Subaru Wickliffe! Our team is always here to provide friendly and efficient service. Thanks for the review! We'll see you next time!

Aug 21, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2023

Dealership Rating

Employee Rating

They answered all our questions. Excellent test drive. Bargaining to arrive at a price was reasonable. No problems in vehicle pickup. Excellent test drive. Bargaining to arrive at a price was reasonable. No problems in vehicle pickup. More

by PKBORDLEY

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Crissy Faught, Jeff Leovic, Mike Swansinger

Aug 16, 2023 -

Ken Ganley Subaru Wickliffe responded

It's great to know that you had a positive experience with us at Ken Ganley Subaru Wickliffe. We strive for excellent customer service and we're glad we hit the mark! Enjoy your new ride! We'll see you next time!

Aug 17, 2023 -

Ken Ganley Subaru Wickliffe responded

August 14, 2023

Dealership Rating

Employee Rating

First class all the way from sales to service fair upfront easy to deal with thanks for a great car upfront easy to deal with thanks for a great car More

by RICKYABRYAN1

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Lunar, Mike Swansinger

Aug 15, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi Ricky! Thank you so much for your kind words and for choosing our dealership for your car purchase at Ken Ganley Subaru Wickliffe. We're thrilled to hear that you had a positive experience! Safe travels!

Aug 17, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 02, 2023

Dealership Rating

Employee Rating

Very unreliable. Poor customer service and untruthful. No accountability for their side of transaction. Never return. Poor customer service and untruthful. No accountability for their side of transaction. Never return. More

by goodmanc1116

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Steve Mihalic , Jay Shepard

Aug 02, 2023 -

goodmanc1116 responded

This dealership should be investigated. No accountability, no honesty and very poor customer service. The car they sold me that i returned with a cracked head gasket is back on the used car lot. They took no responsibility for their end of the transaction. Said they would work with me but I took the $2k loss for a car i had 90 days. Purchased another used car and thankfully found radio not working. So doo they really check car functions? Took week and half to fix radio issue. Dealership said they would deliver car but could not find anyone do it. WHAT? Sales person should have done it. VERY POOR CUSTOMER SERVICE.

August 01, 2023

Dealership Rating

Employee Rating

Staff went above and beyond to locate the exact model and features that I was looking for. They were knowledgeable, professional, and worked quickly. features that I was looking for. They were knowledgeable, professional, and worked quickly. More

by bwsturtz

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Miles

Aug 02, 2023 -

Ken Ganley Subaru Wickliffe responded

We're delighted to know our team at Ken Ganley Subaru Wickliffe was able to find the perfect model for you! Thanks for highlighting their professionalism and efficiency. We appreciate your feedback!

August 01, 2023

Dealership Rating

Employee Rating

This is my 4th Subaru. My last one and this one are both from this dealership. There is a reason I am a repeat customer. The sales department is knowledge, friendly and My last one and this one are both from this dealership. There is a reason I am a repeat customer. The sales department is knowledge, friendly and pays attention to my particular needs and interests. In between purchases, the service department is fantastic. I trust them. It's the experience that creates repeat customers. More

by HELEN.MALHOTRA

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Craig Hatcher, Brian Buehner, Jennifer Martinitis , Larry Clement, Jim Gentile, Dario Miocic

Aug 02, 2023 -

Ken Ganley Subaru Wickliffe responded

We're so glad to have you as a repeat customer at Ken Ganley Subaru Wickliffe! It's wonderful to know that our sales and service departments continue to meet your needs. Thanks for trusting us with your 4th Subaru purchase, we appreciate the support!

July 31, 2023

Dealership Rating

Employee Rating

This is the 3rd car I’ve leased from them! They are professional and excellent during the whole process! They are professional and excellent during the whole process! More

by SMGCERAMICS

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Miles , Mike Swansinger

Aug 02, 2023 -

Ken Ganley Subaru Wickliffe responded

We're happy to know that you've consistently had positive leasing experiences with our team at Ken Ganley Subaru Wickliffe! Thank you for your loyalty and the great review! Enjoy your new ride!

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