Joseph Weil | Page 10

Uniformed of repairs I took my truck in for check engine light & noisy lifters. Joe (Service Writer) told me he would keep me informed about the repairs. I never heard fro I took my truck in for check engine light & noisy lifters. Joe (Service Writer) told me he would keep me informed about the repairs. I never heard from him till he texted me a month later telling me that the truck was done. My son in law knows the Field Tech & that was the only way I got any information on the repairs. After 4 weeks in repair I found out that the engine had been back ordered. More

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Great Dealer had great communication. I knew what was happening to my car as it came about. They even lowered by price out the door from the quote I was gi Dealer had great communication. I knew what was happening to my car as it came about. They even lowered by price out the door from the quote I was given originally. This why I take my Chrysler to a Nissan dealership. They also used Chrysler parts at my request without difficulty. More

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Amazing Travis helped my mom and I and I was highly satisfied with the lady who checked me in, Travis who helped me and did the work on my car, and the lady w Travis helped my mom and I and I was highly satisfied with the lady who checked me in, Travis who helped me and did the work on my car, and the lady who processed my payment. All very friendly and reliable people who care about their customers. More

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Standard oil change I asked up front if they had any discounts on oil changes. They said no, and because I was in the area I decided to fork out the $40. I also specifi I asked up front if they had any discounts on oil changes. They said no, and because I was in the area I decided to fork out the $40. I also specifically asked not to have the vehicle washed because I had just detailed it. When I came to pick up the vehicle, there was a coupon for a $20 oil change and water spots all over my car. I am not a happy customer. More

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Great Service The service department always does a great job with my car. I have been taking my car there for years and I will not go anywhere else. The service department always does a great job with my car. I have been taking my car there for years and I will not go anywhere else. More

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First time customer here Joe Weil was excellent explaining everything including what I need to have done soon. Joe informed me every step of the way communication was excellen Joe Weil was excellent explaining everything including what I need to have done soon. Joe informed me every step of the way communication was excellent. I will be back! Great job! More

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Wonderful service This dealership is absolutely fabulous and the employees are always professional and do such good work! I recommend Russ Darrow Nissan to everyone who This dealership is absolutely fabulous and the employees are always professional and do such good work! I recommend Russ Darrow Nissan to everyone who is looking for great service! More

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Very fast amd efficient Very fast service! In and out faster than I've experienced elsewhere. Joe in service was great and very friendly! Will definitely be back again Very fast service! In and out faster than I've experienced elsewhere. Joe in service was great and very friendly! Will definitely be back again More

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Brakes My advisor is always nice. What I hate is the techs consistently leave oil on my door and seat. They need to put paper on the seats and clean the hand My advisor is always nice. What I hate is the techs consistently leave oil on my door and seat. They need to put paper on the seats and clean the handle when they finish the work. I have complained about this several times however nothing has been done to fix the problem. Why ask for feedback if your not going to do anything to fix the problem? Also what I don’t understand is if my brake pads are 3 why do I need rotators? Shouldn’t have to get rotators every time. It seems like you do this to take advantage. You would think they would inform you that you need new pads before the rotators go bad. What number should your pads be at before needing rotators? If you are not going to do anything about the feedback please stop asking people to complete a survey. More

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Nebulous Benefits of $589 Maintainence Addon and buyout $ The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oi The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oil/filter tire rotation ($50 x 6 times =$300) as you go rather than pay up front ($589) which is far more expensive but does not fully include other normal mileage based items like fluids and filters. At every 30,000 mile interval Nissan gets you for another $600+ to change these fluids and filters which should be included in the pay up front $500+ maintenance package. The upfront paid maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, your on the hook for another $600+ for fluids and filters every 30,000 miles. The maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, it appears your on the hook for another $600+ for fluids and filters every 30,000 miles. Also did not like lease buyout charges of extra $300 (expedited title) + $349 documentation fees. this is in addition to the buy out lease residual with Sales tax + registration. Seems to me they are padding the sale price for purchasing the leased vehicle at the end of the lease. A call to Nissan leasing confirmed that there should not be an extra $300 charge. Dealer says the $300 is a hidden charge that Nissan charges when leasening which the dealer is trying to recoup. Somebody is not telling the truth. As far as the $349 documentation fee, this is about $150 higher than what most dealers charge for the paperwork. The buyout requires a lot of signed legal documents but not $349 worth. As far as the Murano auto itself and service I received is concerned, love it and highly satisfied with both. Was told that my accumulated Platinum awards could not be used on this purchase since this buyout was not a dealer purchase.and had to wait to use them on my next purchase. Funny since the check was made out to Russ Darrow. I’ll never get to use these “so called” Platinum dollars. You see my next purchase or lease will be for an auto that includes full maintenance, like a Cadillac. I don’t know where or what action will be fedback from this review, however it is now a matter of record. More

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