Joseph Weil | Page 10

Great Service The service department always does a great job with my car. I have been taking my car there for years and I will not go anywhere else. The service department always does a great job with my car. I have been taking my car there for years and I will not go anywhere else. More

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First time customer here Joe Weil was excellent explaining everything including what I need to have done soon. Joe informed me every step of the way communication was excellen Joe Weil was excellent explaining everything including what I need to have done soon. Joe informed me every step of the way communication was excellent. I will be back! Great job! More

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Wonderful service This dealership is absolutely fabulous and the employees are always professional and do such good work! I recommend Russ Darrow Nissan to everyone who This dealership is absolutely fabulous and the employees are always professional and do such good work! I recommend Russ Darrow Nissan to everyone who is looking for great service! More

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Very fast amd efficient Very fast service! In and out faster than I've experienced elsewhere. Joe in service was great and very friendly! Will definitely be back again Very fast service! In and out faster than I've experienced elsewhere. Joe in service was great and very friendly! Will definitely be back again More

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Brakes My advisor is always nice. What I hate is the techs consistently leave oil on my door and seat. They need to put paper on the seats and clean the hand My advisor is always nice. What I hate is the techs consistently leave oil on my door and seat. They need to put paper on the seats and clean the handle when they finish the work. I have complained about this several times however nothing has been done to fix the problem. Why ask for feedback if your not going to do anything to fix the problem? Also what I don’t understand is if my brake pads are 3 why do I need rotators? Shouldn’t have to get rotators every time. It seems like you do this to take advantage. You would think they would inform you that you need new pads before the rotators go bad. What number should your pads be at before needing rotators? If you are not going to do anything about the feedback please stop asking people to complete a survey. More

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Nebulous Benefits of $589 Maintainence Addon and buyout $ The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oi The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oil/filter tire rotation ($50 x 6 times =$300) as you go rather than pay up front ($589) which is far more expensive but does not fully include other normal mileage based items like fluids and filters. At every 30,000 mile interval Nissan gets you for another $600+ to change these fluids and filters which should be included in the pay up front $500+ maintenance package. The upfront paid maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, your on the hook for another $600+ for fluids and filters every 30,000 miles. The maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, it appears your on the hook for another $600+ for fluids and filters every 30,000 miles. Also did not like lease buyout charges of extra $300 (expedited title) + $349 documentation fees. this is in addition to the buy out lease residual with Sales tax + registration. Seems to me they are padding the sale price for purchasing the leased vehicle at the end of the lease. A call to Nissan leasing confirmed that there should not be an extra $300 charge. Dealer says the $300 is a hidden charge that Nissan charges when leasening which the dealer is trying to recoup. Somebody is not telling the truth. As far as the $349 documentation fee, this is about $150 higher than what most dealers charge for the paperwork. The buyout requires a lot of signed legal documents but not $349 worth. As far as the Murano auto itself and service I received is concerned, love it and highly satisfied with both. Was told that my accumulated Platinum awards could not be used on this purchase since this buyout was not a dealer purchase.and had to wait to use them on my next purchase. Funny since the check was made out to Russ Darrow. I’ll never get to use these “so called” Platinum dollars. You see my next purchase or lease will be for an auto that includes full maintenance, like a Cadillac. I don’t know where or what action will be fedback from this review, however it is now a matter of record. More

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Oil change Joe got me in right away, car was washed when finished, and recommenced additional services. Waiting area has fresh popcorn and drinks. Have been go Joe got me in right away, car was washed when finished, and recommenced additional services. Waiting area has fresh popcorn and drinks. Have been going here for service since 2013. More

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Nice Dealership Russ Darrow is a very clean place. Joe did a great job. My only concern was after the oil change was complete the sticker on the windshield was marke Russ Darrow is a very clean place. Joe did a great job. My only concern was after the oil change was complete the sticker on the windshield was marked for 3,000 mile oil change when normally it's every 5,000. I hope the oil was the synthetic blend especially since that's whar I paid for. It was overall a great experience. I spoke with Joe after I noticed it and he just said the mechanic made a mistake. More

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Long wait for a little work I had a 9 am appointment to have a key fob battery replaced and a bolt replaced on a rear mud flap. Took 90 minutes. I had a 9 am appointment to have a key fob battery replaced and a bolt replaced on a rear mud flap. Took 90 minutes. More

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Maintenance I've been coming here since I bought the car off the lot and wouldnt go anywhere else they're all so friendly and helpful here. I've been coming here since I bought the car off the lot and wouldnt go anywhere else they're all so friendly and helpful here. More

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