Joseph Weil | Page 10

Wrong oil due to coupon told to leave for days for other I used a coupon and was told after i picked up the car i would need to come and repay to have right oil in as the coupon was not for the recommended o I used a coupon and was told after i picked up the car i would need to come and repay to have right oil in as the coupon was not for the recommended oil. the coupon does not state this. I had concerns about my seat moving forward and was told it would need to stay for days that i can not do. The back seat is aligned wrong and was told its not an issue. Will not use this dealer again. Seems like if you use a coupon you dont get proper service and waranty issues are not a concern and if they can be figured out you juat have to deal with it. I have a car thats seat keeps moving up more every time i get in it. More

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Quick easy professional This place and these guys are amazing I will continue with them with all my auto needs for sure.. they always provide a1 service and are polite and pr This place and these guys are amazing I will continue with them with all my auto needs for sure.. they always provide a1 service and are polite and professional More

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2 hour oil change The service desk person told me it would take an hour, however I was there for 2 hours for a simple oil change and inspection. The service technician The service desk person told me it would take an hour, however I was there for 2 hours for a simple oil change and inspection. The service technician that did the work was fine, but they put the completed paperwork on the desk of the service desk person that checked me in only he left, probably left for lunch and my paperwork sat on his desk. The only reason I got out of there when I did is because I got up and said something. Meanwhile they still finished other people while I continued to wait. Not happy and likely will not go back. More

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Terrific service, attention to detail, best staff & Manager! I’m treated as an important person every time I come. They listen to my concerns and ALWAYS fix the problem. They have awesome customer service and m I’m treated as an important person every time I come. They listen to my concerns and ALWAYS fix the problem. They have awesome customer service and management! More

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Fantastic This is my second purchase from Russ Darrow and I couldn't be happier. John Hayes was so caring and helpful. He made my purchase a delight. Joe Weil, This is my second purchase from Russ Darrow and I couldn't be happier. John Hayes was so caring and helpful. He made my purchase a delight. Joe Weil, (Service Manager) was very helpful as always. Joe brought me in to the Russ Darrow family many years ago with my first Nissan. I'm a lifer. Thanks Russ Darrow. ??? More

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Awesome customer service. Very clean organization. Awesome first experience thank you guys so much everyone was so friendly. My wait time was no longer then I was told which was awesome. Awesome first experience thank you guys so much everyone was so friendly. My wait time was no longer then I was told which was awesome. More

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Great Salesperson & Customer Care My daughter and I went car shopping and found a dealership and a sales person, Ian, that we were both very comfortable with. The used car my daughter My daughter and I went car shopping and found a dealership and a sales person, Ian, that we were both very comfortable with. The used car my daughter purchased had an issue that became apparent after we transacted (on a Saturday). We came back the following Monday, and the front/assistant manager, Robert, observed with us the issue firsthand and immediately brought the car into service for a diagnostic. The team were very attentive to the issue, our concerns, and subsequently identified a mechanical issue too cost prohibitive for repair. For this particular situation, they offered a full refund for the vehicle. My daughter was so relieved and greatly appreciated the care and customer service provided at Russ Darrow Nissan. Thanks! Also want to say thanks to Ian, Rob and Eric for all the help!! -John P. More

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Uniformed of repairs I took my truck in for check engine light & noisy lifters. Joe (Service Writer) told me he would keep me informed about the repairs. I never heard fro I took my truck in for check engine light & noisy lifters. Joe (Service Writer) told me he would keep me informed about the repairs. I never heard from him till he texted me a month later telling me that the truck was done. My son in law knows the Field Tech & that was the only way I got any information on the repairs. After 4 weeks in repair I found out that the engine had been back ordered. More

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Great Dealer had great communication. I knew what was happening to my car as it came about. They even lowered by price out the door from the quote I was gi Dealer had great communication. I knew what was happening to my car as it came about. They even lowered by price out the door from the quote I was given originally. This why I take my Chrysler to a Nissan dealership. They also used Chrysler parts at my request without difficulty. More

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Amazing Travis helped my mom and I and I was highly satisfied with the lady who checked me in, Travis who helped me and did the work on my car, and the lady w Travis helped my mom and I and I was highly satisfied with the lady who checked me in, Travis who helped me and did the work on my car, and the lady who processed my payment. All very friendly and reliable people who care about their customers. More

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