Joseph Weil | Page 11

Nebulous Benefits of $589 Maintainence Addon and buyout $ The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oi The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oil/filter tire rotation ($50 x 6 times =$300) as you go rather than pay up front ($589) which is far more expensive but does not fully include other normal mileage based items like fluids and filters. At every 30,000 mile interval Nissan gets you for another $600+ to change these fluids and filters which should be included in the pay up front $500+ maintenance package. The upfront paid maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, your on the hook for another $600+ for fluids and filters every 30,000 miles. The maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, it appears your on the hook for another $600+ for fluids and filters every 30,000 miles. Also did not like lease buyout charges of extra $300 (expedited title) + $349 documentation fees. this is in addition to the buy out lease residual with Sales tax + registration. Seems to me they are padding the sale price for purchasing the leased vehicle at the end of the lease. A call to Nissan leasing confirmed that there should not be an extra $300 charge. Dealer says the $300 is a hidden charge that Nissan charges when leasening which the dealer is trying to recoup. Somebody is not telling the truth. As far as the $349 documentation fee, this is about $150 higher than what most dealers charge for the paperwork. The buyout requires a lot of signed legal documents but not $349 worth. As far as the Murano auto itself and service I received is concerned, love it and highly satisfied with both. Was told that my accumulated Platinum awards could not be used on this purchase since this buyout was not a dealer purchase.and had to wait to use them on my next purchase. Funny since the check was made out to Russ Darrow. I’ll never get to use these “so called” Platinum dollars. You see my next purchase or lease will be for an auto that includes full maintenance, like a Cadillac. I don’t know where or what action will be fedback from this review, however it is now a matter of record. More

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Oil change Joe got me in right away, car was washed when finished, and recommenced additional services. Waiting area has fresh popcorn and drinks. Have been go Joe got me in right away, car was washed when finished, and recommenced additional services. Waiting area has fresh popcorn and drinks. Have been going here for service since 2013. More

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Nice Dealership Russ Darrow is a very clean place. Joe did a great job. My only concern was after the oil change was complete the sticker on the windshield was marke Russ Darrow is a very clean place. Joe did a great job. My only concern was after the oil change was complete the sticker on the windshield was marked for 3,000 mile oil change when normally it's every 5,000. I hope the oil was the synthetic blend especially since that's whar I paid for. It was overall a great experience. I spoke with Joe after I noticed it and he just said the mechanic made a mistake. More

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Long wait for a little work I had a 9 am appointment to have a key fob battery replaced and a bolt replaced on a rear mud flap. Took 90 minutes. I had a 9 am appointment to have a key fob battery replaced and a bolt replaced on a rear mud flap. Took 90 minutes. More

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Maintenance I've been coming here since I bought the car off the lot and wouldnt go anywhere else they're all so friendly and helpful here. I've been coming here since I bought the car off the lot and wouldnt go anywhere else they're all so friendly and helpful here. More

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Bad experience I brought my car in with exhaust problems and found it was the catilytic converter. The car was not worth the cost of repair so I came to pick it up. I brought my car in with exhaust problems and found it was the catilytic converter. The car was not worth the cost of repair so I came to pick it up. When I picked up the car it would not start. The only solution the technician offered was for me to rent a car from them. More

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Tire replacement Called Nissan to ask if I could bring my car in to get my tire replaced. They told me they had my tire in stock and all I needed was for them to take Called Nissan to ask if I could bring my car in to get my tire replaced. They told me they had my tire in stock and all I needed was for them to take off my spare tire to put a new one on. It took them two hours. I watched my car sit in the shop for an hour on a lift and did not see a single worker in there. When I finally went out to the service desk to ask how much longer it would be I found one person who went in to check. They came and said “they’re just finishing up”. Really they were just getting started? It should have taken them a half an hour to put this tire on. Ruined my day. The cashier was watching Netflix on her phone. I saw multiple employees standing around talking and not working. Joe was very personable and helpful, however. It was not his fault. I Will not be returning. More

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Oil change No need to make appointment for the oil change and tire rotation appointment, which is convenient for me. Joe was friendly as usual. Was quick and ea No need to make appointment for the oil change and tire rotation appointment, which is convenient for me. Joe was friendly as usual. Was quick and easy! More

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Fast service My vehicle was towed to the dealership. I was contacted as soon as my vehicle arrived via text. I was informed of what was needed to fix the problem. My vehicle was towed to the dealership. I was contacted as soon as my vehicle arrived via text. I was informed of what was needed to fix the problem. by phone. More

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My experience was very polite and informative. They always give me above and beyond service. I always appreciate my experience. I’d recommend it this service shop to everyone. Thank you for the eff They always give me above and beyond service. I always appreciate my experience. I’d recommend it this service shop to everyone. Thank you for the effort. More

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