Joseph Youseph

Consumers deserve to know how the service department at Napleton Dodge Arlington Heights operates. My Chrysler Pacifica was kept for five days for a check-engine light. Communication during that time wa Napleton Dodge Arlington Heights operates. My Chrysler Pacifica was kept for five days for a check-engine light. Communication during that time was unacceptable. I received no proactive updates and had to repeatedly chase down the service department for answers. Eventually, I was told a STAR case had been opened. For anyone unfamiliar, STAR cases exist because Chrysler already knows the issue. They are not exploratory diagnostics—they are pattern-based, documented problems. Despite that, instead of explaining the known issue honestly, I was “recommended” nearly $400 in throttle body and fuel injection cleaning, carefully labeled as “maintenance” so it would not be covered by warranty. After picking up the vehicle, I independently consulted: • the head of service at a large Dodge dealership, and • a tenured automotive professor at a national university Both confirmed the same conclusion: • The error codes involved are a known Pacifica issue • They are commonly caused by moisture intrusion combined with freezing temperatures, particularly in the Midwest • The $400 services were not required, unlikely to resolve the issue, and are a classic upsell tactic used when dealerships want to avoid acknowledging known design or environmental faults In other words, this service department attempted to mask a known STAR case issue with a customer-paid upsell rather than disclose the reality of the problem. To add insult to injury, the service advisor proudly told me he had “discounted” my invoice by $20. After five days without my vehicle, poor communication, and an unnecessary $400 charge, that was insulting—not corrective. This experience raises serious questions: • Why are STAR cases being handled with upsells instead of transparency? • How often are customers being charged for “maintenance” to avoid warranty responsibility? • How many people leave believing their issue was fixed when it was simply papered over? This is not professional service. It is revenue-driven behavior disguised as diagnostics. If you bring your vehicle here, ask to see the STAR case documentation, demand written explanations, and get a second opinion. Or better yet, take your business to a dealership that treats known issues honestly instead of turning them into profit centers. More

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My service advisor was Alan . I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. More

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Brought my truck in for a squeaky window and a faulty mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I t mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I thought it was equipped. For the window they said they couldn’t get it so squeak so they didn’t do anything to it. I have extended warranty on my truck and they said this didn’t cover it for some reason, therefore after wasting 3 hours of my day and doing absolutely nothing they charged me $250 dollars for nothing. Terrible dealership and have nothing but problems here, stay away!! More

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I purchased my 2018 Jeep Wrangler in December, 2022 and have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dea have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dealership in it had over 80 error codes, however the electrical issue cannot be resolved. The platinum warranty that was sold doesn’t cover any of the work because they cannot diagnose the issue. The last conversation I had with the customer service representative was terrible and she apologized for my “feelings” regarding the vehicle situation. I told her my vehicle situation was based on facts and I was contacting the BBB. Do NOT buy from this dealership they are the worst! More

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Great experience overall. Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered w Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered with a full wrapped warranty on our RAM (and maintenance and tire and wheel protection, too) Can’t say enough great things about the team here. Ask for Joey and Kissy when you stop in. More

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Very reliable always helping me out when I come here always been very nice to me Rick Multeri always been very nice to me Rick Multeri More

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I am going to start this with, we could NOT come to a deal, but I am giving the dealership a 5. They were polite, kind, responsive and they tried their hardest to come to a deal. I was worried driving fr deal, but I am giving the dealership a 5. They were polite, kind, responsive and they tried their hardest to come to a deal. I was worried driving from 2.5 hours away. I didn't leave with a new car, but would not hesitate to go back up if something was available. I worked with Raphael and Sales Manager Alex. They were good people. More

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My salesman Jerry was very helpful. Very smooth process. Thanks to the team at Napleton! Very smooth process. Thanks to the team at Napleton! More

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