Josh Archer | Page 5

Excellent experiance I was very comfortable with Josh. He listened to me and was fabulous to work with. Very happy, My new 2016 carolla was priced fairly and accurately so I was very comfortable with Josh. He listened to me and was fabulous to work with. Very happy, My new 2016 carolla was priced fairly and accurately so there was no need to haggle it go back and forth. More

by tmalloy10977 Verified Customer Verified Customer

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Poor communication This dealership is so unorganized. The sales team and business team really need to be on the same page. On Thursday night, I was told by Kam that I HA This dealership is so unorganized. The sales team and business team really need to be on the same page. On Thursday night, I was told by Kam that I HAD to bring my plates to the dealer before Monday so that they could legally be transferred to my new vehicle within 7 days of removing them from my priovous vehicle. When I arrive Saturday to drop of the plates, I was met with confusion from Inna, she had no idea about this rmv rule. Then, when I came to pick up my vehicle Monday, Kam wasnt around to give me my paperwork (I literllay have zero copies of anything I signed) and Inna wasnt there to give me the car. The sales manager (no idea what his name is, it's not the business card I was handed) handed me the keys and told me I was all set, leaving me to believe I truly was all set to go. It was only miles later on the highway that I noticed there was no inspection sticker on the car, which I had previously paid for. When I questioned Inna about it, she informed me that it wasnt inspected because it wasnt registered. The sales manager let me drive away from the dealership in an unregistered car, which is illegal in the state of Massachusetts. There is no new car, regular trade 7 day grace period with a total loss. No one informed me the car was unregistered. No one called me during the day to say there was an issue contacting my insurance and that the car couldn't be registered today. I would have waited until I could legally drive the car, as it is useless to me until this issue is fixed. I'm really baffled by the lack of communication between the sales staff and finance staff. I'm now in possession of a car I can not drive, which is a huge inconvenience. I was told "we'll send a runner to get it once (no mention of what day) its registered so we can get a sticker" and then "get your own sticker and we'll send you a check", again get on the same page people. This doesnt help me get to work in the morning. Buying a new car shouldn't be more of a headache (and a legal issue) than totalling an old one. Bottom line, YOU should not hand the keys to some one and tell them they are good to go, when in fact its illegal for them to do so. More

by AnnoyedAF Verified Customer Verified Customer

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Excellent -- very satisfactory Excellent service and all questions answered with no pressure from Josh and Chris. Went out of their way to accommodate us. Went well beyond what we Excellent service and all questions answered with no pressure from Josh and Chris. Went out of their way to accommodate us. Went well beyond what we expected. More

by PJMPD47 Verified Customer Verified Customer

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My First Time Financing a Car This was my first time financing a car ever and stateline made it super easy for me! Josh in Sales and Sherman in finance went above and beyond to get This was my first time financing a car ever and stateline made it super easy for me! Josh in Sales and Sherman in finance went above and beyond to get me the car I wanted. The only thing that was a little inconvenient was that I did have to wait a few days for them to find a bank that would be willing to finance a 20 year old with not alot of credit history. Sherman came in on his days off to get me secured with a bank and also got my car down to a lower rate per month than promised when I signed the papers!! I was super excited about that. These guys were super personable and extremely intentional with communication and updates through out the week for me (because Of my situation it did take longer than a person with good credit history on hand). But over all I had a wonderful experience with this place, very excited about my new car and extremely pleased with the customer service that went above and beyond! More

by SAMROGERS8897 Verified Customer Verified Customer

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Great service, no pressure to buy, and friendly We had an awesome experience getting the vehicle we wanted at a great price. Will definitely purchase from them again and recommend to friends/family. We had an awesome experience getting the vehicle we wanted at a great price. Will definitely purchase from them again and recommend to friends/family. More

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Questions answered. Josh Archer was able to give us information on the various models of Subaru, -easy to understand. We were able to make a decision quickly. Price was Josh Archer was able to give us information on the various models of Subaru, -easy to understand. We were able to make a decision quickly. Price was competitive, with 0% interest. all good. More

by BKBMURDOCK Verified Customer Verified Customer

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Great Service The staff here was very nice and friendly, and made buying my first car easier then I expected! I would deffinitly recomend stoping by and checking th The staff here was very nice and friendly, and made buying my first car easier then I expected! I would deffinitly recomend stoping by and checking them out! More

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