Josh Archer | Page 4

Complete disarray Bought the car on a Sunday and it needed to be registered in NY, which they said could take up to two weeks—they would register it and deliver it to m Bought the car on a Sunday and it needed to be registered in NY, which they said could take up to two weeks—they would register it and deliver it to me. checked in a week later and was told everything was on track. After hearing nothing more, I called at the two week mark. The manager, Inna, said she’d check and call me right back. Later that afternoon, having got no response, I called her. She did not have an update. About 30 minutes later, Josh called, stating that 2 days after my visit they had everything they needed but “the girls upstairs” mishandled it. It was not until my call, 16 days after the purchase, that any effort was made to rectify the situation. No one took responsibility. The next day I asked for an update. No response. The day after, I received a call from a gentleman saying he had just registered my car in Poughkeepsie and was on his way to me. I heard nothing from Josh, Inna or anyone else. More

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Very happy with the purchase of my new 2018 Outback Josh Archer was a pleasure to deal with when purchasing my new car. It was a very stress free transaction. Even on pick up day when Josh was out si Josh Archer was a pleasure to deal with when purchasing my new car. It was a very stress free transaction. Even on pick up day when Josh was out sick, Steve stepped up and helped me get into my new car and on the road in a timely matter. More

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Great experience. Josh was able to help every step. Had a great experience. Got me into the car I wanted. I would definitely come back and refer someone to purchase a car here in the future. Had a great experience. Got me into the car I wanted. I would definitely come back and refer someone to purchase a car here in the future. More

by JIMMY02058 Verified Customer Verified Customer

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2018 Impreza purchase I must say generally my experience was enjoyable as there was no high pressure sales pitch from my salesperson. I was disappointed with the first 201 I must say generally my experience was enjoyable as there was no high pressure sales pitch from my salesperson. I was disappointed with the first 2019 Impreza I test drove which had what appeared to be greasy handprints on the interior fabric and also the console. Additionally I feel the vehicle I did purchase could have been detailed as a new car is expected to be delivered. Clean tires, unstreaked windows and a glossy paint finish. In my opinion the new car delivery prep I experienced was sub par. More

by DCABRAL999 Verified Customer Verified Customer

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Great service Too bad my 2 month old Crosstrek had a stalling problem but the service department was able to rectify it. Scary for a new car but the overall service Too bad my 2 month old Crosstrek had a stalling problem but the service department was able to rectify it. Scary for a new car but the overall service was great and I would highly recommend. More

by Crosstrek owner Verified Customer Verified Customer

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Love Subaru We have both 3 Subaru’s from Somerset Subaru in the past six years, the purchase and service employees are all great to work with We have both 3 Subaru’s from Somerset Subaru in the past six years, the purchase and service employees are all great to work with More

by MCPP Verified Customer Verified Customer

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Josh was very helpful in making buying a new car enjoyable. Josh Archer was excellent. Discussed the features that I was looking for and the price of the vehicle. He answered all my questions regarding the th Josh Archer was excellent. Discussed the features that I was looking for and the price of the vehicle. He answered all my questions regarding the the options I was looking for.. More

by SPROPATIER Verified Customer Verified Customer

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Excellent experiance I was very comfortable with Josh. He listened to me and was fabulous to work with. Very happy, My new 2016 carolla was priced fairly and accurately so I was very comfortable with Josh. He listened to me and was fabulous to work with. Very happy, My new 2016 carolla was priced fairly and accurately so there was no need to haggle it go back and forth. More

by tmalloy10977 Verified Customer Verified Customer

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Poor communication This dealership is so unorganized. The sales team and business team really need to be on the same page. On Thursday night, I was told by Kam that I HA This dealership is so unorganized. The sales team and business team really need to be on the same page. On Thursday night, I was told by Kam that I HAD to bring my plates to the dealer before Monday so that they could legally be transferred to my new vehicle within 7 days of removing them from my priovous vehicle. When I arrive Saturday to drop of the plates, I was met with confusion from Inna, she had no idea about this rmv rule. Then, when I came to pick up my vehicle Monday, Kam wasnt around to give me my paperwork (I literllay have zero copies of anything I signed) and Inna wasnt there to give me the car. The sales manager (no idea what his name is, it's not the business card I was handed) handed me the keys and told me I was all set, leaving me to believe I truly was all set to go. It was only miles later on the highway that I noticed there was no inspection sticker on the car, which I had previously paid for. When I questioned Inna about it, she informed me that it wasnt inspected because it wasnt registered. The sales manager let me drive away from the dealership in an unregistered car, which is illegal in the state of Massachusetts. There is no new car, regular trade 7 day grace period with a total loss. No one informed me the car was unregistered. No one called me during the day to say there was an issue contacting my insurance and that the car couldn't be registered today. I would have waited until I could legally drive the car, as it is useless to me until this issue is fixed. I'm really baffled by the lack of communication between the sales staff and finance staff. I'm now in possession of a car I can not drive, which is a huge inconvenience. I was told "we'll send a runner to get it once (no mention of what day) its registered so we can get a sticker" and then "get your own sticker and we'll send you a check", again get on the same page people. This doesnt help me get to work in the morning. Buying a new car shouldn't be more of a headache (and a legal issue) than totalling an old one. Bottom line, YOU should not hand the keys to some one and tell them they are good to go, when in fact its illegal for them to do so. More

by AnnoyedAF Verified Customer Verified Customer

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Excellent -- very satisfactory Excellent service and all questions answered with no pressure from Josh and Chris. Went out of their way to accommodate us. Went well beyond what we Excellent service and all questions answered with no pressure from Josh and Chris. Went out of their way to accommodate us. Went well beyond what we expected. More

by PJMPD47 Verified Customer Verified Customer

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