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Josh Bruce

Overview Reviews (428) Inventory (98)

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Josh Bruce

Assistant Service Manager

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.8

428 Reviews

Overview Reviews (428) Inventory (98)

Dealership Experience

7 yrs

4.8

428 Reviews

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428 Reviews of Josh Bruce

October 22, 2025

Dealership Rating

Employee Rating

Phone calls to service department not answered. Messages left for service not answered. Salesmen do not know the Toyota App used for electric vehicles! I had to work so hard to get my car serviced Messages left for service not answered. Salesmen do not know the Toyota App used for electric vehicles! I had to work so hard to get my car serviced because of a safety recall! GEEZE! More

by JWJUL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Steve Sylvis , Lisa Onderko

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Oct 24, 2025 -

Ken Ganley Toyota Pittsburgh responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Oct 24, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 20, 2025

Dealership Rating

Employee Rating

We were never pressured for the sale. They kept us updated on the delivery and all the extras were there at pickup. They kept us updated on the delivery and all the extras were there at pickup. More

by HHICKS4

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jared Fleming, Danilo Aviles

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Oct 20, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

October 18, 2025

Dealership Rating

Employee Rating

Purchased tires. The tires were defective. Steve did a great job resolving the problem & getting me back on the road the same day. Really appreciated how he worked to The tires were defective. Steve did a great job resolving the problem & getting me back on the road the same day. Really appreciated how he worked to make the situation right. More

by Darleneturkall

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Sylvis

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Oct 18, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 17, 2025

Dealership Rating

Employee Rating

Josh kept me informed and updated throughout the process. I would recommend to friends and family. I would recommend to friends and family. More

by TONGELMA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 17, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

October 15, 2025

Dealership Rating

Employee Rating

Appointment for 100K service online and while checking in, walked out with oil change citing lack of time. Oil change wasnt competitive either, was advised to go another local dealership that was! in, walked out with oil change citing lack of time. Oil change wasnt competitive either, was advised to go another local dealership that was! More

by girishgreenidge

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Steve Sylvis , Lisa Onderko

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Oct 18, 2025 -

Ken Ganley Toyota Pittsburgh responded

October 11, 2025

Dealership Rating

Employee Rating

I don’t know 15 words. People were very courteous. Coffee machine was out of regular coffee People were very courteous. Coffee machine was out of regular coffee More

by SPREKA1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Sylvis , Lisa Onderko

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Oct 12, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 08, 2025

Dealership Rating

Employee Rating

Was quick in and out. No long wait. And everyone was very nice and pleasant. No long wait. And everyone was very nice and pleasant. More

by MARGFED

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Oct 08, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh. We look forward to having you as one of our valued customers for many more years to come!

October 07, 2025

Dealership Rating

Employee Rating

The service team is always friendly and truly takes care of the customers. I recommend them on a regular basis. of the customers. I recommend them on a regular basis. More

by RICKBEAN133

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Sylvis , Lisa Onderko

Report | Print

Oct 07, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 04, 2025

Dealership Rating

Employee Rating

We always receive great service from helpful, efficient, and friendly employees, especially Scott. We highly recommend Ken Ganley Toyota and friendly employees, especially Scott. We highly recommend Ken Ganley Toyota More

by SCOTT.WALKER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Yelling

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Oct 04, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 04, 2025

Dealership Rating

Employee Rating

very nice and attentive. lovely waiting room and staff. very clean. wouldn't go anywhere else as a first time car owner. lovely waiting room and staff. very clean. wouldn't go anywhere else as a first time car owner. More

by ALLISONGCARVER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Oct 04, 2025 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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