Josh Bruce | Page 25

Surprise credit card fee added $15. They say they cant upgrade my 2018 Sienna to Carplay when I received a letter inviting me to do it and it says all over the internet the software can They say they cant upgrade my 2018 Sienna to Carplay when I received a letter inviting me to do it and it says all over the internet the software can be upgraded. If I traded the car I bet they would do the upgrade. Actual brake work seems fine.Service rep was very nice. More

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Very dissatisfied and disappointed. Brought car in for an oil change… check on air pressure on tires since the tire light was on… tire rotation and asked for a burnt out headlight to b Brought car in for an oil change… check on air pressure on tires since the tire light was on… tire rotation and asked for a burnt out headlight to be replaced…. First complaint… oil change was completed. However fluids were not topped offed as stated and as they have always done it the past. Next… tire pressure was not checked and the check tires light is still on… when they tried to replace the headlight they could not get it back in . They stated it was a problem with the socket but did not give me any details. I requested for it to be fixed and they stated they didn’t have time and made me schedule another appointment. I asked them to tell me was was wrong so I could handle it and the service vice advisor said they didn’t have anyone to look at it to even tell me how to get it fixed. The service advisor just wanted to get me out the door. I always take my car to the dealership for the convenience…and I don’t mind paying a little more for it however I will not be returning. Finally… there was some sort of extra service charge on the bill that was not even disclosed to me. Overall horrible experience. They lost a customer. More

by CZ4606 Verified Customer Verified Customer

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Great Experience, I would recommend anyone! Service is just impeccable there and the people are great! Service is just impeccable there and the people are great! More

by db Verified Customer Verified Customer

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Fantastic and excellent service all went well and everything went fine very pleasant experience thanks everything went fine very pleasant experience thanks More

by SADLERE12 Verified Customer Verified Customer

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Josh was very friendly and helpful. He explained what all would be done and how long it would take. He's a keeper for this agency He explained what all would be done and how long it would take. He's a keeper for this agency More

by CRAFTYLADY503 Verified Customer Verified Customer

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Went for a oil change and it took them Two hours to change the oil. What's the point of having a appointment if it takes them an hour to get to your vehicle then an hour to change the oil. change the oil. What's the point of having a appointment if it takes them an hour to get to your vehicle then an hour to change the oil. More

by jessemajoy123 Verified Customer Verified Customer

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I have never met a friendlier dealership than Ken Ganley because of Justin the GM, Bob, Steve, and Josh in the service dept. These gentlemen are the best they have and the kindest souls I have ever met out because of Justin the GM, Bob, Steve, and Josh in the service dept. These gentlemen are the best they have and the kindest souls I have ever met out of all the dealerships I have ever been to. Thank you for treating me so kindly every time I have to take my 4 Runner in for service!! Amanda More

by AMANDARODO Verified Customer Verified Customer

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Very pleasant young man to work with. He explained everything that was happening and he kept me informed of the progress He explained everything that was happening and he kept me informed of the progress More

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Fast, great service, as always. . All my questions were answered. The car is perfect. Even washed! Many thanks to Steve and his team. . All my questions were answered. The car is perfect. Even washed! Many thanks to Steve and his team. More

by CINKATBAR Verified Customer Verified Customer

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Josh was very helpful and informative of loaner car and how long everything would take. Very friendly too. how long everything would take. Very friendly too. More

by HBPHARMD Verified Customer Verified Customer

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