Josh Bruce | Page 26

Fast wonderful service! I would not go anywhere else! I would recommend everyone very highly for sure. I would not go anywhere else! I would recommend everyone very highly for sure. More

by MGERMANSKY12 Verified Customer Verified Customer

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He’s ALWAYS so professional and kind and thorough. I’ve been taking my cars here for years. I’ve been taking my cars here for years. More

by RISAHERMAN Verified Customer Verified Customer

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I made an appointment and when I checked in the service advisors seemed to have some confusion who made the appointment. It’s like they had a chip on their shoulder. Then I went back the next and there was advisors seemed to have some confusion who made the appointment. It’s like they had a chip on their shoulder. Then I went back the next and there was a chip on my door. I spoke the an advisor s that was questioning my appointment. He he would have my advisor call me o Monday to come in and review the walk around video. He told he wasn’t going to look at the video talk to my advisor. That was 3 days ago and no one lad called. More

by Splendajim Verified Customer Verified Customer

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First experience with Ken Gangley Toyota. Friendly, informative, did try to sell items not needed. Service sent video to explain service. Friendly, informative, did try to sell items not needed. Service sent video to explain service. More

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Josh has been so helpful getting the issues with my car fixed and getting me timely appointments. fixed and getting me timely appointments. More

by THURSTON1237 Verified Customer Verified Customer

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What i would say is that the service center team is super nice the service manager is not. In addition their cost is way overpriced and as an example they tell you filter needs changed and they already have nice the service manager is not. In addition their cost is way overpriced and as an example they tell you filter needs changed and they already have pulled out. They then charge you $50 dollars to put filters in and it takes 2 minutes. More

by RWATSON13 Verified Customer Verified Customer

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Josh made a positive impact on us. He was honest and went above board. He would be one of the reasons we will come back. He was honest and went above board. He would be one of the reasons we will come back. More

by SCARPARIMARLENE1 Verified Customer Verified Customer

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Service was of very bad quality! Common sense please: money paid to resolve issues, Not to create more issues! Don’t give excuses that car is old. Have driven this car to Californ Common sense please: money paid to resolve issues, Not to create more issues! Don’t give excuses that car is old. Have driven this car to California and back. Not a single issue on the way, but interestingly issues come up at Ken Ganley service. Really! Last service, for looking at rear wiper issue, ended up replacing original nameplate. Then finding hitch plug cap broken, rear bumper face not aligned, front under car cover screw holes torn, and each tire rotation scratches on alloy wheels increases! Hundreds of excuses given though! I suggest Ken Ganley to install a see through glass so that customers can see what these technicians are doing. Also, maybe update their training to include quality of service, and understand the above-mentioned common sense. Look at my previous comment two years ago. It is obvious Ken Ganley service does not take care of customer’s car, but has mastered giving excuses instead of supporting the customer who is paying hundreds/thousands of dollars. More

by BONNYKURIAN Verified Customer Verified Customer

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From scheduling to pick-up, the technicians were professional, courteous, and proficient. I have bought my past 3 cars from this dealership and have never been disappointed. professional, courteous, and proficient. I have bought my past 3 cars from this dealership and have never been disappointed. More

by TONGELMA Verified Customer Verified Customer

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The staff were very nice. They offered me a ride home since they were busy. Service was great. Appreciate video that was sent. They offered me a ride home since they were busy. Service was great. Appreciate video that was sent. More

by SKRAZ4 Verified Customer Verified Customer

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