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Josh Bruce
Josh Bruce at Ken Ganley Toyota Pittsburgh

Josh Bruce | Page 55

Assistant Service Manager

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.8
561 Reviews

Dealership Experience

7 yrs, 10 mos

4.8

561 Reviews

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561 Reviews of Josh Bruce

March 24, 2021

Dealership Rating
Employee Rating

The service advisor, Josh Bruce, was very friendly and was able to answer and explain the questions and concerns I had about the work being done on my vehicle. More

by CAPPTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 24, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words for Bruce, and for taking the time to leave us this wonderful feedback!

March 04, 2021

Dealership Rating
Employee Rating

Overall good service. I did not receive a summary of the multi point inspection which would have been helpful to know when I might be needing brakes, tires etc. Also, although the weather was decent, did n More

by HILLPRESC
Recommend Dealer
Yes
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Mar 05, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear Josh and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 03, 2021

Dealership Rating
Employee Rating

Quick service for my RAV’s first visit since purchase. The service techs were friendly and competent and I certainly appreciated how fast everything moved. More

by MADMUTZ53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 03, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

February 24, 2021

Dealership Rating
Employee Rating

I always have a pleasant experience when bringing my truck in for service. Josh and Steve are fantastic and are always very attentive and helpful. More

by JMAIERS75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis

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Feb 25, 2021

Ken Ganley Toyota Pittsburgh responded

We are very happy to hear that Steve and Josh provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 20, 2021

Dealership Rating
Employee Rating

The squinting has gotten worse. The noise is getting increasingly worse. I’m not satisfied I would take my car somewhere else but I have a warranty More

by SHAWNTIKARICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Slade Lindgren

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Mar 09, 2021

Ken Ganley Toyota Pittsburgh responded

Hello Shawn, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Sincerely, The Ken Ganley Toyota Pittsburgh Team

February 11, 2021

Dealership Rating
Employee Rating

I came in for an oil change and was told it would be 25 minutes. There was a recall and 2 hours later to finish More

by COACHTLEHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 12, 2021

Ken Ganley Toyota Pittsburgh responded

Hi there! Thank you for taking the time to share your feedback with us and for your patience with the recall. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 02, 2021

Dealership Rating
Employee Rating

Happy Josh was able to get my truck in on a last minute notice for a oil change. Very friendly service and a great location More

by FITTERETTE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 02, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear that Josh and our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 02, 2021

Dealership Rating
Employee Rating

Very flexible and courteous. Serve was a third party with at least one day to complete. They provided me with a rental, which I needed since I live 20 miles way. More

by MARTINJEFF10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis , Tony Brashear, Lisa Onderko

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Feb 02, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 26, 2021

Dealership Rating
Employee Rating

In the service area, you need to follow up on the people that take your call. Some tell you they will call you back and don't. Others go beyond to help you. More

by KIPPER1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis , Lisa Onderko

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Jan 28, 2021

Ken Ganley Toyota Pittsburgh responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Thank you for your time.

Jan 28, 2021

KIPPER1962 responded

I just leased a 2020 Tundra in August. The protectors on the edge of the doors came off. I called got the first degree on mileage, length i had it even though i explaned it when i first started speaking. So i had to repeat it all. Then Josh told me it would take a week and he would call back. Well i have just moved so time was not something i focused on. After over two weeks I called back. Spoke to a woman right now i can not recall her name. Well i got excuses about Josh not bringing there and she would look it up and see if it was even ordered and would call me back. Well a few weeks went by. I was in the area and called to see what was going on. This gentleman said the parts where in and come right in. So i get there, having issues on trying to get the truck into the garage due to so many cars in the area and i had no idea where to take the vehicle. Then the opposite garage door opened i got the truck in and had no idea where to go or who to talk to. Finally i stood at the door way where three people looked up and said nothing but was talking to each other. Finally the rude woman said can i help you. I explained everything and was told to come in. I realized by her voice it was the woman i spoke to on the phone. She gave me excuses they are short handed and she hasn't had time to call me. Told me to go and sit down, again i had no idea where to go and told when they get to it they will do it. So we figured out where to go. We seen Gary the gentleman we leased the truck off of. Explained to him that the service department is terrible and if i knew that i would have never leased the truck there. He was upset directed us to this woman that we explained everything. She was very compassionate. Went in to get the boss of service but he wasn't in. Had us have a seat. A bit later she came over and said they tried to repair it but it kept coming off. So the offer she made was when the part comes in they would come to my home pick up the truck, fill up the tank, they had to take the truck to collision to repair the door guards since the people at your shop was not able to do it correctly. So we agreed. Within that week i was washing the truck and seen the back doors were coming off. So we called and she said that they would take care of it. Within a few days they came out and did as promised. The gentlemen, was great to deal with that came out and got the truck. I havent went out to many times so i hoping that everything is ok on the truck. So now you have it, this is what happened. Overall the job got done three months after I called. Now we are not happy about your service team.

January 14, 2021

Dealership Rating
Employee Rating

I always have a pleasant experience. Special thanks to Josh and everyone involved. As a healthcare worker, I was highly impressed with the cleanliness and everyone wearing masks during this pandemic. More

by LoriA501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jan 14, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words for Josh and the team, and for taking the time to leave us this wonderful feedback!

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