Josh Bruce
Josh Bruce at Ken Ganley Toyota Pittsburgh

Josh Bruce | Page 56

Assistant Service Manager

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.8
561 Reviews

Dealership Experience

7 yrs, 10 mos

4.8

561 Reviews

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561 Reviews of Josh Bruce

January 10, 2021

Dealership Rating
Employee Rating

Ken Ganley Toyota will give you a bad trade-in value on your vehicle. You must negotiate to get a fair* price. Their salespeople will lie(omit the truth) to increase profits. Additional salesperson will tr More

by toyota.reviewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Justin Yelling, Scott Masters, Steve Sylvis , Tony Brashear, Joe Brooks Jr., Lisa Onderko

Jan 11, 2021

Ken Ganley Toyota Pittsburgh responded

We would like to start by apologizing for the cleanliness of your new vehicle. This is not acceptable and we would like to offer a free inside and outside professional detail at any time to make that right. The car wash has been unfortunate as we ordered the parts to fix back in September but due to covid-19 delays we are still waiting for them, we hope to be up and running soon. Overall we aim to give a fair appraisal on any customer trade which is why we partner with Truecar.com to arrive at appraisal figures. We understand this is not always 100% satisfactory and if we mishandled that aspect of the deal We promise it was not our intention and we're sorry we have left you feeling like you had to fight for things. Our General Manager Justin Yelling would like to offer his contact information as well to learn more of your experience and to make sure we correct our mistakes and provide a better experience moving forward. Thank you for your feedback and we look forward to providing a great experience moving forward. Jyelling@ganleyauto.com 412.469.3000

January 07, 2021

Dealership Rating
Employee Rating

I am giving this rating because I felt valued as a customer and I was treated with the utmost respect during all phases of the buying process. This is the first Toyota we have purchased and felt good More

by Cdpopp
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shaun Muldoon, Ratana Ny

Jan 08, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad to hear that our team provided such an excellent experience, and we hope to see you again!

December 31, 2020

Dealership Rating
Employee Rating

Josh got my defective edge guards replaced.... Now if only someone would get my registration fixed.... PennDot says my plate is still registered to my Camry that I traded in..... More

by M.B
Recommend Dealer
Yes
Jan 02, 2021

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Ken Ganley Toyota. Please reach out to us, so we can get registration figured out. We appreciate your business and hope to see you again soon!

December 29, 2020

Dealership Rating
Employee Rating

My RAV4 was serviced promptly on the scheduled time of my appointment. The work performed was as discussed and the brake service that was needed to pass inspection was done quickly. More

by JSESTOKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything Josh or out team can assist you with in the future, please let us know.

December 27, 2020

Dealership Rating
Employee Rating

Great service with pleasant and caring personnel. Always available to meet the needs of the vehicle owner in every detailed way possible in every department More

by DMRIEHM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Doug Hirsh , Tony Brashear, Richard Clausen, John Fera

Dec 27, 2020

Ken Ganley Toyota Pittsburgh responded

Hello, Thank you so much for your excellent review! We are so glad that Doug, Tony, and our team had the opportunity to work with you, and we are thrilled that you found your experience to be " Great service with pleasant and caring personnel". We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

December 14, 2020

Dealership Rating
Employee Rating

Whether sales or service my experiences throughout have been great! I highly recommend, as well as will continue to purchase from Ken Ganley... Thank you! More

by HEATHER58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis , Tony Brashear, Lisa Onderko

Dec 15, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you, Heather, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

December 08, 2020

Dealership Rating
Employee Rating

very good servivice . very nice service people. the service I had was done very quickly. I will be back for servive next time when needed More

by FMESSINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis , Tony Brashear, Lisa Onderko

Dec 08, 2020

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 30, 2020

Dealership Rating
Employee Rating

Always fast and reliable service. All employees are very kind and offer to help any way they can. Have a great Christmas and Happy New Year! More

by ASKSMITH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 26, 2020

Dealership Rating
Employee Rating

The Corolla 2020 was bought august 26 2019 and was told we only have 6 mnth left on our warranty ?? Is this true ?? Please let me know ? More

by SMONGELLUZZO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 28, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. Please reach out to us directly so that we can address your concerns. Thank you for your time, and hopefully we can get to the bottom of this soon!

November 24, 2020

Dealership Rating
Employee Rating

The friendly customer service was appreciated and the wait time was very reasonable. My service was completed well before I expected it to be done. More

by CANINESHO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad Josh were able to help, and we hope to see you again!

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