Josh Cash | Page 17

Customer service is excellent. Highly recommend the dealership. The sales department works overtime to understand your needs. The service department is respectful and on target w Highly recommend the dealership. The sales department works overtime to understand your needs. The service department is respectful and on target with servicing. Overall ALL staff is on board in providing an excellent BMW experience. Thank you. More

by annjednak Verified Customer Verified Customer

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Overall ok. But service check in is always very long. At least 45 min vs my Porsche which is 10 max. But service check in is always very long. At least 45 min vs my Porsche which is 10 max. More

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Joshua Cash is amazing! Thank you! He went above and beyond to help me with my vehicle. Thank you! He went above and beyond to help me with my vehicle. More

by deborahsuta1 Verified Customer Verified Customer

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I bought a used BMW elsewhere and I took to Sarasota for tires. They told me I also needed rear brake pads, the car had 21,828 miles on it. I know know that all service needs come up on the dashboard and tires. They told me I also needed rear brake pads, the car had 21,828 miles on it. I know know that all service needs come up on the dashboard and I was just oversold to make money. Very disappointed! I spend the entire day there. More

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Poor service. High turnover. Long waits. I’ve been going here for almost 10 years and have never received a loaner while getting service. Service is so bad it mak High turnover. Long waits. I’ve been going here for almost 10 years and have never received a loaner while getting service. Service is so bad it makes me consider leaving the brand…and I’ve been loyal to BMW for the last 20 years. More

by LSORENSEN1 Verified Customer Verified Customer

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Given appointment for service next day, but , never received cost estimate prior to oil change or brake pad installation. Add on of two new tires and new wheel bolts meant that my car was in the shop f received cost estimate prior to oil change or brake pad installation. Add on of two new tires and new wheel bolts meant that my car was in the shop for three full days. Car was not vacuumed or washed when I picked it up. Communication with service rep was minimal, mostly initiated by me. More

by NKBOYD Verified Customer Verified Customer

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They Fit me in for a nail in my tire car was done same day. day. More

by jennyrobacker Verified Customer Verified Customer

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Excellent service from the moment I walked in the door until I left. Especially enjoyed my interactions with Talal, Hassan and Josh...very informative and friendly and definitely NOT pushy! until I left. Especially enjoyed my interactions with Talal, Hassan and Josh...very informative and friendly and definitely NOT pushy! More

by dbmumme Verified Customer Verified Customer

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Getting a routine oil change took WAY too long. Seven hours after my appointment time to complete. Seven hours after my appointment time to complete. More

by MVEEDEE Verified Customer Verified Customer

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Very courteous service advisor. Service time was as planned. Really appreciated the timing of the service date and time. Service time was as planned. Really appreciated the timing of the service date and time. More

by STEVENSCHENKEL13 Verified Customer Verified Customer

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