Josh Cash | Page 48

The service was good, although… I had 2 lug nuts that needed to be replaced.. I asked to have them all replaced.. they don’t carry lug nuts… just a few… that was strange. Asked about additional services needed to be replaced.. I asked to have them all replaced.. they don’t carry lug nuts… just a few… that was strange. Asked about additional services of ceramic coating and new rims… they weren’t interested in helping. Parts department.. other than that, the place was clean, good snacks… also after 2 hours I had to ask progress, they did not keep me updated. Just an oil change and tire rotation.. extra time due to needing to locate lug nuts More

by NYC729 Verified Customer Verified Customer

Report | Print

I am very dissatisfied with this dealership. I took the car for service because left rear tire would not hold correct air preasure. Because the car is new I thought the problem was the tire sea I took the car for service because left rear tire would not hold correct air preasure. Because the car is new I thought the problem was the tire seal to the wheel or faulty valve stem. I was informed tire had a nail embedded, which was the problem. Because the tires are run flats, the tire had to be replaced. I told service rep that I wanted old tire and nail that caused air leak. Neither the old tire or nail was saved for me when I picked up the car. I was told the tire is missing. This BMW dealership doesn't seem to be concerned with the customer. More

by hep2.ph Verified Customer Verified Customer

Report | Print

My issues were solved…however I had to initiate all communication to learn when my service was complete. communication to learn when my service was complete. More

by wizardmp7380 Verified Customer Verified Customer

Report | Print

The service was Great, that is why I always choose BMW Sarasota, I recommend keep doing the same. Sarasota, I recommend keep doing the same. More

by NANCYELIASSIERRA Verified Customer Verified Customer

Report | Print

No sales pressure and always returned my calls. I wish the dealership was closer to my home. I wish the dealership was closer to my home. More

by TERRY.WOLOHAN Verified Customer Verified Customer

Report | Print

Josh is An excellent service advisor. No issues whatsoever and exactly as describe. From drop off to pick up did not experience any issues and was very accommodating to picking up a littl No issues whatsoever and exactly as describe. From drop off to pick up did not experience any issues and was very accommodating to picking up a little bit later More

by John Verified Customer Verified Customer

Report | Print

Excellent service provided by the bmw of Sarasota team. Had an advisor out for a couple weeks and they were quick to get me over to a new advisor. Had an advisor out for a couple weeks and they were quick to get me over to a new advisor. More

by JOHN@TECHBRIDGE.DEV Verified Customer Verified Customer

Report | Print

Very friendly staff great job kept me informed. I would highly recommend to my friends. I would highly recommend to my friends. More

by HALLICKJAMIE Verified Customer Verified Customer

Report | Print

Professional dealership along with all the amenities you would expect. Very busy and I’m sure they could benefit from a few extra people handing service department. would expect. Very busy and I’m sure they could benefit from a few extra people handing service department. More

by HILTIE65 Verified Customer Verified Customer

Report | Print

Time to perform warranty work was 2-3 hours. Time to complete warranty work was 1.5 days. Car was not cleaned upon return. Additional discrepancies were noted during inspection. None were de Time to complete warranty work was 1.5 days. Car was not cleaned upon return. Additional discrepancies were noted during inspection. None were detailed. Service was below average. More

by Geo Verified Customer Verified Customer

Report | Print