Josh Eberhardt | Page 3

If it wasn’t for Ashley in-service and Kerry in sales I probably wouldn’t be riding the Ford probably wouldn’t be riding the Ford More

by POPS0 Verified Customer Verified Customer

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By the far the worst service I have received from any dealership ever. I don’t even know why I am being asked to submit a review as my vehicle is still at the dealership. This is the 3rd time my vehi dealership ever. I don’t even know why I am being asked to submit a review as my vehicle is still at the dealership. This is the 3rd time my vehicle has been at the dealership for the same issue for a current total of 11 days. The 2 previous times I have picked up my vehicle I have been told that the issue has been resolved when it had not been. In fact, the first time I received it back, the car was in worse shape than when I brought it in. The most recent time the vehicle was returned to me, all of the features appeared to be active, but after driving it around for just a few minutes, it was clear there was still an issue. To me this tells me that the service staff are either liars and haven’t the slightest concern about wasting their customers time or that they are incompetent. I’d have to go with the latter due to my experience speaking with most of the staff at Green Ford, other local Ford dealerships and even the staff at the corporate offices of Ford motor company. As soon as I mention Blue Cruise, no one has a clue what I am talking about. It’s like I asked a person from the 1970s what their email address was. It’s a sad day when the customers need to clue the staff in on the latest and greatest that Ford has to offer. Especially the sales staff. It’s even more sad that the best tool Ford employees have to troubleshoot issues with Blue cruise is google. “Well it Says here that there are over 130,000 miles of highway available for this feature across North America”. Yeah, no xxxx genius. I’m telling you it’s not working. Anyways, on to my cars current stay in the bowels of Green Ford. Prior to my bringing it in, at least one or two of the staff now have a clear understanding of the issue. So you’d think that they might have some sort of a game plan put together for when they set the next appointment. But apparently this was not true. It seems like the plan was to just wing it and not consider how the lack of a vehicle might affect their customers lives. But hey, let’s pretend that we care, and offer you a rental car only to not follow through. And in the meantime, we’ll hound the customer to fill out reviews to let us know how we’re doing. I have a suggestion for y’all. Why don’t you fill out the review and you let me know how you think you’re doing. Because I don’t think you really want me to express how truly inept almost every person I have spoken with at Ford has shown themselves to be concerning this issue. More

by Get it together Verified Customer Verified Customer

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Incredible customer service with a personal touch. Always willing to help and explain car/truck related items. I wouldn’t shop anywhere else. Always willing to help and explain car/truck related items. I wouldn’t shop anywhere else. More

by kevin Verified Customer Verified Customer

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You think the sales manager would come out and say thank you or I appreciate your business when buying a car in the environment we are living in but that did not happen. The back passenger door would not op you or I appreciate your business when buying a car in the environment we are living in but that did not happen. The back passenger door would not open from the inside and one part of the exhaust has to be replaced. The exhaust sounded like crap and was very obvious. More

by sboyd84 Verified Customer Verified Customer

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Great service experience. Received service call much earlier than I expected. Had a one o'clock appointment finished much sooner. Thanks. earlier than I expected. Had a one o'clock appointment finished much sooner. Thanks. More

by ATSLADE2 Verified Customer Verified Customer

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The dealership has terrible customer service and technicians. Took my truck in for one problem which was not fixed but got it back with a different problem. They did nothing to try and solve the pro technicians. Took my truck in for one problem which was not fixed but got it back with a different problem. They did nothing to try and solve the problem but wanted to charge more to fix the original problem plus the one that occurred in their possession. Worst service ever. More

by Kemcnair Verified Customer Verified Customer

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Great customer service and friendly staff. The work was done in a timely manner. I will continue to use Green Ford in the future for continued maintenance. Thanks. done in a timely manner. I will continue to use Green Ford in the future for continued maintenance. Thanks. More

by khargr1 Verified Customer Verified Customer

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The Green Ford folks are kind and courteous every time I visit. Most importantly, they respect my time. All around good people. I would refer Green Ford to my friends and family. visit. Most importantly, they respect my time. All around good people. I would refer Green Ford to my friends and family. More

by RANDY.MATHEWS Verified Customer Verified Customer

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Great service, kept me informed. I would definitely recommend Green Ford to family and friends. I’m always satisfied with the staff and the service the provide recommend Green Ford to family and friends. I’m always satisfied with the staff and the service the provide More

by Olivia Verified Customer Verified Customer

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Great service and it was very quick. I was in and out. I love my eco sports . Ford is the best thing that happened to me love my eco sports . Ford is the best thing that happened to me More

by Jwsaunders91 Verified Customer Verified Customer

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