Josh Grant
Josh Grant at Hawk Ford of St. Charles

Josh Grant | Page 14

Service Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.6
160 Reviews
4.6

160 Reviews

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160 Reviews of Josh Grant

January 09, 2023

Dealership Rating
Employee Rating

The mechanic did not take the time to look up my extended ford warranty for the repairs needed he changed the oil he did not want to be bothered with major repairs More

by FAYBENORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 11, 2023

Hawk Ford of St. Charles responded

Hi Faybe, Thank you for reaching out to us at Hawk Ford, I apologize for any confusion during your recent visit. We did have a chance to check your extended coverage and it does not cover the backup camera concern. Our staff should have pulled that up for you during your visit and explained your coverage in detail so that you were in the loop. If there are any additional questions I can help answer, please do not hesitate to contact me direct at 630-584-1800 ext. 830! We hope to see you again in our Service Drive! Jessica Vida Hawk Ford of St. Charles, Manager 630-584-1800 ext. 830

January 07, 2023

Dealership Rating
Employee Rating

The service at Hawk Ford St Charles Quick Lane was exceptional. Sweet Htoo the tech was super, he took care of all my concerns. I'm a retired heavy equipment machanic,44 years, and quite fussy about m More

by jefechner43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Wackerlin, Kirk Brown, Daniel Mohon , Jim Pascente, Tech: Sweet Htoo... 5 Stars..

Mar 02, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

January 06, 2023

Dealership Rating
Employee Rating

Very attentive. Reliable and they never let me down. Will take all my cars here for the quick lane services. More

by SARAMARIELOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Colin , Connor Brown, Monique Case, Brett Howard, Steve Staub

Mar 02, 2023

Hawk Ford of St. Charles responded

Hi, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

December 31, 2022

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Employee Rating

Called two days in a row several times trying to schedule with quick lane and no one would answer the phone when transferred. Very aggravating! Finally drove over to speak with someone, then was told quick More

by Lgjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2023

Hawk Ford of St. Charles responded

Good Afternoon, my name is Jessica Vida, I am one of the Managers at Hawk Ford. First, I wanted to apologize for any frustration. When booking an appointment, you can visit our website to schedule (we have a new scheduling tool that's easy to use!) or call us at 630-584-1800, option 2! We have a department dedicated to scheduling service appointments that will help take care of you and point you in the right direction. To avoid any of this happening again, next time you schedule, feel free to ask for me and I'll make sure your appointment process is seamless. Thank you for being a Hawk Customer!

December 21, 2022

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The staff was friendly. The service department was very nice and knowledgeable. We will come back. More

by ELGARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Donovan, Brett Howard, Jennifer Rocio

Dec 22, 2022

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 15, 2022

Dealership Rating
Employee Rating

Excellent and prompt service stopping in without an appointment for low tire air pressure with no charge. Several days later, with appointment for a checkup before winter, my car was in good shape. More

by JOY.LARSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2022

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

December 15, 2022

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Employee Rating

The service was absolutely AMAZING! !! My advisor Joey Anderson was superior. He communicated every step of the way about my vehicle and what was happening. I was so impressed by my te More

by Kelly Disera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2022

Hawk Ford of St. Charles responded

Hi Kelly, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

December 09, 2022

Dealership Rating
Employee Rating

Fast and efficient ! ! Opened on time kept me informed about my rewards and packages I had obtained ! Thanks More

by sierrachen63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amalia Huerta, Leslie Colin , Connor Brown, Monique Case, Steve Donovan, Brett Howard, Jennifer Rocio, Steve Staub

Dec 11, 2022

Hawk Ford of St. Charles responded

Hello there! We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 02, 2022

Dealership Rating
Employee Rating

Very friendly Staff and provided information pertaining to my car. Prices appeared fair and reasonable. More

by JEFFREY.C.JACKSON1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amalia Huerta, Leslie Colin , Connor Brown, Monique Case, Steve Donovan, Brett Howard, Jennifer Rocio, Steve Staub

Dec 04, 2022

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

November 29, 2022

Dealership Rating
Employee Rating

Great experience, Joey was great, everything on time and loved the dashboard showing vehicle service status. More

by mcdwitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2022

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

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