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Josh Grant
Josh Grant at Hawk Ford of St. Charles

Josh Grant | Page 13

Service Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.6
160 Reviews
4.6

160 Reviews

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160 Reviews of Josh Grant

June 01, 2023

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Employee Rating

Josh Grant had outstanding customer service. He was personable, helpful, and very knowledgeable! It was a joy to watch him interact with other customers, you can tell he really loves what he doe More

by TIFFANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2023

Hawk Ford of St. Charles responded

Hi Tiffany, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

May 29, 2023

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wish you had better chairs in waiting area, also car washed when work has been completed More

by kengriesemer48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 31, 2023

Hawk Ford of St. Charles responded

Hello, we appreciate you taking the time to leave us this feedback. Please contact our Customer Care Manager, Jessica Vida at 630-584-1830 and we will do our best to make this better. We hope to hear from you soon.

May 27, 2023

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Employee Rating

Outstanding service and always kept updated on whaT was going on and didn't try to up sell. I would go back there all the time. More

by lshields1242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Brown, Steve Donovan, Brett Howard, Steve Staub, I am not sure of name of gentleman that helped us.

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May 31, 2023

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

Apr 13, 2025

lshields1242 responded

Great job as always. I really like the pick up and drop off. Thanks again

April 04, 2023

Dealership Rating
Employee Rating

Everything is good with the Quicklane service. I would like a car wash to be done as a courtesy during these service visits. Thank you. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2023

Hawk Ford of St. Charles responded

Thank you for your review & the reminder on the car wash! If we forget to mention it during your visit, feel free to ask! We have no problem washing your vehicle for you! Thank you for being a Hawk customer, we appreciate you! Jessica Vida, Manager Hawk Ford of St. Charles 630-584-1800

March 30, 2023

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Employee Rating

Excellent service manager responsiveness. The service (s) done will take some time to determine if they are long-lasting. So far, so good. More

by GJFRANTZ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub, Ron ? The "shuttle" driver?:: You should note that asking about quality of work may take some time to answer accurately

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Apr 02, 2023

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care! Thank you for your business, we appreciate you as a Hawk customer!

March 29, 2023

Dealership Rating
Employee Rating

Josh and Monque are the best. on your service desks.Thanks for all you Art. More

by HOUNDS1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monique Case, Steve Donovan, Steve Staub

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Mar 29, 2023

Hawk Ford of St. Charles responded

Thank you for the review! I'm so glad to hear you enjoyed working with our staff! I noticed you gave us 1-STAR. Can you confirm if you meant to give us 1-STAR? I'll go ahead and send a request to update in case it was by accident. If there is anything I can do to assist you, or you have feedback regarding your recent service visit, please call Jessica Vida direct at 630-584-1800 ext. 830. Thank you, Jessica Vida, Manager Hawk Ford of St. Charles

March 15, 2023

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Employee Rating

I appreciated that Hawk Ford came to my office to pick up my car and then dropped it off after the service was over. As a busy working single mom, this is a huge help! More

by mdgayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Sakumoto

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Mar 17, 2023

Hawk Ford of St. Charles responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

February 24, 2023

Dealership Rating
Employee Rating

Service rep Joe was a pleasure to work with my car was worked on very professionally.. More

by jbarsotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 21, 2023

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Employee Rating

My car was serviced on time and I was kept informed as to the various options available. Joe Anderson did a great job as my service advisor. More

by JSHAW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to Joe outstanding customer service! We hope to be of service to you again! Take care!

February 19, 2023

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Employee Rating

The staff and service were out of this world! I even was surprised when the cost came out less than expected. Will use them again. More

by KATHLEENOLIVER28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 03, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Mar 03, 2023

KATHLEENOLIVER28 responded

Keep up the good work.

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