Josh Hough | Page 26

I brought the car (an Electric Vehicle) in to check on its Lane Assist feature. I felt that it wasn't calibrated (if that's even a thing?) correctly since it bounces the car from side to side when activat its Lane Assist feature. I felt that it wasn't calibrated (if that's even a thing?) correctly since it bounces the car from side to side when activated. Nikki (the service rep - who is great, by the way...) took the info and put it on my repair ticket. When I picked the car up, the results were very sad. The result of my ticket says the problem with my car was? "The lane assist feature wasn't turned on". OK... Two big problems with this diagnosis: 1) If the technician read my ticket's complaint, s/he would have known the feature was "on" (not "off"), since my complaint was that it was working, just seemingly not calibrated well. (If it "off" then it COULDN'T bounce the car back and forth at all). 2) It shows a lack of knowledge on the operation (and perhaps by extension the repairing) of this vehicle because s/he would then have known that the Lane Assist Feature must be actuated EVERY time you start the car. So yes, it was "off" when s/he began to work on it since the car automatically turns it off! So, missing what the repair complaint was about AND missing the controls for the normal operation of this car... Doesn't engender faith to bring my car here for repairs. More

by JS Verified Customer Verified Customer

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Great dealership. Easy to work with. No pressure. Enjoyed working with Josh, and the finance person as well. Enjoyed working with Josh, and the finance person as well. More

by sturhea Verified Customer Verified Customer

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Had been coming in to try and make a deal on a 2022 Kia Stinger for almost 2 weeks. One of the salesman, Josh, was very demeaning and even raised his voice when I challenged on information about the vehicl Stinger for almost 2 weeks. One of the salesman, Josh, was very demeaning and even raised his voice when I challenged on information about the vehicle. The manager was less than remorseful. I was genuinely prepared to settle on the price but because of their service I will never do business here. More

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Appointment took a little longer than I thought it should, but employees were pleasant and checked in on me. should, but employees were pleasant and checked in on me. More

by matthewcain7 Verified Customer Verified Customer

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Lou Fusz service staff (Kia) is the only reason I stayed with them. I bought a new car because they take care of my service needs. Andy, Zack, Kevin, Nicci, Brandi and the wonderful service Techs. If I have with them. I bought a new car because they take care of my service needs. Andy, Zack, Kevin, Nicci, Brandi and the wonderful service Techs. If I have a issue they will make it right. More

by elias.gary Verified Customer Verified Customer

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I have done business with Lou Fusz for several years. This newest Nissan Altima is my 4th purchase with them. I trust them with purchasing and with service. They advise what needs to be done while being This newest Nissan Altima is my 4th purchase with them. I trust them with purchasing and with service. They advise what needs to be done while being sensitive to your pocketbook. Extremely pleased! More

by spanish2.french.4u Verified Customer Verified Customer

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Always great service and/or purchase experience. Honest and trustworthy. I've purchased 4 cars and has always been great. When it comes to servicing my cars, they are always thorough, and straight forward and trustworthy. I've purchased 4 cars and has always been great. When it comes to servicing my cars, they are always thorough, and straight forward while watching out for my pocketbook whenever possible. I am a very pleased customer! More

by spanish2.french.4u Verified Customer Verified Customer

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While business was crazy during Covid they were able to work with me to the best of their abilities. work with me to the best of their abilities. More

by gus.eversman Verified Customer Verified Customer

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We recently went to this dealership to just look at a Telluride. Without knowing anything about the Sorento, Josh Hough showed us all the great features on the vehicle. It was a perfect match for our w Telluride. Without knowing anything about the Sorento, Josh Hough showed us all the great features on the vehicle. It was a perfect match for our wants and needs. Besides pairing us with a great vehicle, the dealership as a whole did not charge any MSRP Premiums. This made all the difference in the world. We were able to get more vehicle for the money as elsewhere. When we decide to finally purchase, a different agent Ryan started processing the sale immediately and was efficient and helpful. He was able to walk through all the features of the car prior to me leaving the lot. Lou Fusz Kia was one of the best dealership experiences I have had and I have to say it is great that the company is able to sell with 0 added premium during these difficult times. More

by GREGMAKI0 Verified Customer Verified Customer

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Everyone was friendly, they had everything ready to go and made the purchase process easy. I am satisfied with pricing and very happy with vehicle so far. and made the purchase process easy. I am satisfied with pricing and very happy with vehicle so far. More

by annv734 Verified Customer Verified Customer

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