Josh Ritchie | Page 3

I was incredibly disappointed by this experience with Toyota. I had done a lot of the work installing the wiring harness, taking off the panels in the trunk to access the connections and I kept all of th Toyota. I had done a lot of the work installing the wiring harness, taking off the panels in the trunk to access the connections and I kept all of the screws and pieces to put the trunk back together in a bag with the other components of the wiring harness. I wasn’t told what to expect or updated at all when I arrived and during my wait. After five hours I was given a bill for almost 560 dollars. This seems incredibly excessive given that I had already done a lot of the work and had the parts. The panels of the trunk were not put back and the wiring harness wasn’t even secured. When I got home I couldn’t find the bag of screws and pieces to put my trunk panels back and when I called Toyota they said they never saw a bag. The instructions that I had in the bag were still in my trunk but the bag was gone. So now I have to figure out how to replace these things but I have a cross country move to do and I don’t have time to deal with it right now. I had already installed the hitch but had difficulty accessing one of the bolts to tighten it and asked Toyota to just check the hitch to be sure it’s secure. The bolt was still loose so I bought a new wrench to tighten it myself… Overall no trust with this garage and I feel very ripped off. Glad I’m moving away More

by CWILSON785 Verified Customer Verified Customer

Print

Very good service. Kept up to date which was appreciative. They showed me a filter that was so dirty. Feel good getting it done here. Usually used a car place in South Kept up to date which was appreciative. They showed me a filter that was so dirty. Feel good getting it done here. Usually used a car place in South Bend IN. More

by LKBEATTY50 Verified Customer Verified Customer

Print

Great customer service! Nice waiting area. Easy and quick in and out. I highly recommend White Toyota Service Department. Nice waiting area. Easy and quick in and out. I highly recommend White Toyota Service Department. More

by LDLEE Verified Customer Verified Customer

Print

Very good customer Service! also, I had my oil change and they rotate it my tires . also, I had my oil change and they rotate it my tires . More

by JCAPUTO Verified Customer Verified Customer

Print

They got me in a timely manner. The service was done in an hour plus they fixed my passenger door edge guard no questions. The service was done in an hour plus they fixed my passenger door edge guard no questions. More

by FLYINBRIAN Verified Customer Verified Customer

Print

Every time I come in for service or have any issue at all, I always receive stellar service! Your staff are so friendly and welcoming and there is such a wonderful bond of trust that keeps me coming back all, I always receive stellar service! Your staff are so friendly and welcoming and there is such a wonderful bond of trust that keeps me coming back. I appreciate you guys so much. More

by Liz Whitney Verified Customer Verified Customer

Print

Had my RAV4 in for service, could not be happier with the way they serviced my Toyota.Thank you Service Dept. an Technician the way they serviced my Toyota.Thank you Service Dept. an Technician More

by bbjr55 Verified Customer Verified Customer

Print

Very nice and helpful. Very informative. Nice selection of vehicles. Service department does a great job servicing vehicles in a timely manner. Very informative. Nice selection of vehicles. Service department does a great job servicing vehicles in a timely manner. More

by MYJESUS6918 Verified Customer Verified Customer

Print

Very professional and knowledgeable I feel very comfortable with the staff and the dealership Will continue to do business here comfortable with the staff and the dealership Will continue to do business here More

by TUTTIE143ERIC Verified Customer Verified Customer

Print

Just a high pressure sales don't care about your customers only care about selling cars customers only care about selling cars More

by JMILLERMARTZ Verified Customer Verified Customer

Print