Josh Rousseau | Page 28

Awesome service got treated very good from the salesman Justin parks to the financial manager Justin parks to the financial manager More

by lumina175 Verified Customer Verified Customer

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The service was fast and informative. Overall it was a great experience. I’d recommend to anyone. great experience. I’d recommend to anyone. More

by Ckbenson_07 Verified Customer Verified Customer

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Everyone was very welcoming and friendly. They made the process very easy. Love my new car! process very easy. Love my new car! More

by SAL.CHIERA34 Verified Customer Verified Customer

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This was the best experience I’ve ever had with a dealership buying my car. Told them exactly what I wanted to do and they made it happen. Josh Rousseau was a tremendous help, made everything I didn’ dealership buying my car. Told them exactly what I wanted to do and they made it happen. Josh Rousseau was a tremendous help, made everything I didn’t understand make sense! More

by NICOLEBRITT95 Verified Customer Verified Customer

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People were very helpful and very friendly they were also easy to do business with easy to do business with More

by SSTOPERA Verified Customer Verified Customer

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In these crazy times of Covid..Jon Hover and his team went above and beyond to make me assured and comfortable with the car purchasing process..it was well worth the wait...I love my new 2022 Koa Niro! V went above and beyond to make me assured and comfortable with the car purchasing process..it was well worth the wait...I love my new 2022 Koa Niro! Very pleased! ☆Excellent team More

by KIMBERLY.GLASHEEN Verified Customer Verified Customer

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Awesome communication through all steps of setting up my lease. Huge thanks to Matthias and the rest of the staff! lease. Huge thanks to Matthias and the rest of the staff! More

by joeyvanullen Verified Customer Verified Customer

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I recently purchased a 2022 Kia Telluride and couldn’t be more pleased with the information and customer service I was provided in making my final decision. I’ve purchased many cars in my life and, without a more pleased with the information and customer service I was provided in making my final decision. I’ve purchased many cars in my life and, without a doubt, this was the best experience I have ever had. Most importantly, Liam Bunk listened to me, answered all my questions and guided me through the process with the care and attention to detail that enabled me to make the purchase decision. We are extremely pleased with the Telluride and thank Liam for his assistance in making the entire process an enjoyable one. It truly makes a difference. More

by CPF2022Telluride Verified Customer Verified Customer

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High quality service, easy to talk to staff. Tommy Carrington deserves a raise for how much he helped me. Carrington deserves a raise for how much he helped me. More

by calrober21 Verified Customer Verified Customer

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Throughout every step of this transaction I was told one thing and strung along. Nothing worked out the way they promised. I felt duped and completely manipulated and trapped because they knew I wanted this thing and strung along. Nothing worked out the way they promised. I felt duped and completely manipulated and trapped because they knew I wanted this car. I was lied to many times, given false incentives, and the finance rep named Josh threatened to not let me buy the car when I questioned a number which was higher than agreed upon. He stormed off and when he was shown proof in the notes of the correct number, he came back, angrily crumpled the paper and printed out a new one after throwing it on the floor like a 2 year old having a tantrum. These people represent every bad stereotype out there about the car sales industry. When I questioned each false promise they argued in a way that was inappropriate asking me lots of personal questions and trying to trip me out as if they could convince me I was wrong. To put myself in perspective I am an Ivy League graduate, with a master’s degree and fairly well versed in civilised interactions and professional environments. I was flabbergasted at the way these people handled themselves. I’m sure they will lie if confronted as they did with me. I would be happy to provide step by step details of what happened if necessary but suffice it to say here, a truly awful experience. As I write this I am aware they can retaliate in some perverse way rather than address the situation professionally but I have all avenues on high alert in case this happens. However, as an optimist I do hope they will reflect upon the transaction and consider where they went wrong and resolve the issues in a mature and professional manner. The whole experience makes me want to contact someone higher up at KIA who might genuinely care about how these people represent their company. I don’t think they would approve. More

by L Verified Customer Verified Customer

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