Josh Rousseau | Page 29

Throughout every step of this transaction I was told one thing and strung along. Nothing worked out the way they promised. I felt duped and completely manipulated and trapped because they knew I wanted this thing and strung along. Nothing worked out the way they promised. I felt duped and completely manipulated and trapped because they knew I wanted this car. I was lied to many times, given false incentives, and the finance rep named Josh threatened to not let me buy the car when I questioned a number which was higher than agreed upon. He stormed off and when he was shown proof in the notes of the correct number, he came back, angrily crumpled the paper and printed out a new one after throwing it on the floor like a 2 year old having a tantrum. These people represent every bad stereotype out there about the car sales industry. When I questioned each false promise they argued in a way that was inappropriate asking me lots of personal questions and trying to trip me out as if they could convince me I was wrong. To put myself in perspective I am an Ivy League graduate, with a master’s degree and fairly well versed in civilised interactions and professional environments. I was flabbergasted at the way these people handled themselves. I’m sure they will lie if confronted as they did with me. I would be happy to provide step by step details of what happened if necessary but suffice it to say here, a truly awful experience. As I write this I am aware they can retaliate in some perverse way rather than address the situation professionally but I have all avenues on high alert in case this happens. However, as an optimist I do hope they will reflect upon the transaction and consider where they went wrong and resolve the issues in a mature and professional manner. The whole experience makes me want to contact someone higher up at KIA who might genuinely care about how these people represent their company. I don’t think they would approve. More

by L Verified Customer Verified Customer

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Everyone I spoke and dealt with were extremely friendly, informative and definitely knew what they were talking about informative and definitely knew what they were talking about More

by mcgranetaylor Verified Customer Verified Customer

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Great experience. Staff was friendly and got me into the car I wanted without pushing to put me in something I didn't want. car I wanted without pushing to put me in something I didn't want. More

by scottjeccles Verified Customer Verified Customer

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Excellent we were greeted before we even could make it to the door Process was quick and efficient Great job Will recommend the door Process was quick and efficient Great job Will recommend More

by BARRY33 Verified Customer Verified Customer

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Always felt welcomed ,never felt pressure . Will recommend Desination Kia to everyone enjoyed talking Dave Reali about leasing a new Carnival recommend Desination Kia to everyone enjoyed talking Dave Reali about leasing a new Carnival More

by SGENE Verified Customer Verified Customer

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Dennis Miller is the best and it was a fast and easy purchase experience. Switched from Cheverlet dealership and could not be more happier purchase experience. Switched from Cheverlet dealership and could not be more happier More

by MCSWELCH Verified Customer Verified Customer

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Like Family, we have purchased/leased 6 KIA’s from Destination KIA, the team has always taken care of me and my girls. We recently had to get a new car in a short time frame and Sean, Dillon, Justin a Destination KIA, the team has always taken care of me and my girls. We recently had to get a new car in a short time frame and Sean, Dillon, Justin and all the folks came through to make it happen, hands down service and customer loyalty go hand in hand More

by MARYCOSMOGIRL Verified Customer Verified Customer

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I felt that every employee that I met at Destination Kia was very warm and friendly . was very warm and friendly . More

by JEANETTE6 Verified Customer Verified Customer

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Best experience I have ever had in my many years of car buying thank you buying thank you More

by Hotquilts60 Verified Customer Verified Customer

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I worked with Dennis on my purchase. He was upfront and professional. Although the pricing is higher now due to lack of inventory, I understood. professional. Although the pricing is higher now due to lack of inventory, I understood. More

by ERUSA62 Verified Customer Verified Customer

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