Joshua Burkhardt | Page 95

awesome customer service! We had been searching for a wrangler for quite sometime and had visited lots of different dealerships and had the same experience of buying a used car We had been searching for a wrangler for quite sometime and had visited lots of different dealerships and had the same experience of buying a used car. We would drive through the lot and get attacked by sales guys just trying to make a sale you could tell they didn't care about the customer by the way we were treated. Then we visited ODaniel and was greeted by Tex. Right off the bat we knew we wanted to buy a jeep from them. Tex was so friendly and showed us a jeep with everything we were looking for. His customer service was outstanding. He stayed with us every step of the way through the whole process! Also the financing process which usually is the worst part but we had a great experience she explained everything to us in complete detail and even taught us a few things about our credit that we didn't know! Tex also called a couple weeks later to see how things were going! I will definitely be recommending this dealership as well as Tex to all of my friends and family for future vehicle purchse. Thanks Tex for making our experience so great! Huge thumbs up from both of us! More

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I love my new van Junior Hammond did an amazing job helping me find exactly what I was looking for! I will definitely recommend him to everyone I know. Thank you so muc Junior Hammond did an amazing job helping me find exactly what I was looking for! I will definitely recommend him to everyone I know. Thank you so much for your time! More

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great experience! Worked with a few people to find my perfect jeep and they delivered. Great people from Tex to Shay. They were both very professional and knowledgeable Worked with a few people to find my perfect jeep and they delivered. Great people from Tex to Shay. They were both very professional and knowledgeable. More

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Very helpful and nice to work with. Would recommend this dealership to anyone looking to work with professional salesmen that know what they are doing. dealership to anyone looking to work with professional salesmen that know what they are doing. More

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We had a great experience working with Josh "Tex" Burkhardt. He was very knowledgeable in regards to the vehicle we were inquiring about. We prefer to shop locally but are usually not able to f "Tex" Burkhardt. He was very knowledgeable in regards to the vehicle we were inquiring about. We prefer to shop locally but are usually not able to find the vehicle we want for the price we want to pay. We were actually on our way to purchase another Dodge Journey we had found online in Ohio when we stopped in to look at the Journey we eventually purchased from O'Daniel. Tex had the vehicle pulled inside and he gave a us a thorough "tour" while we sat in the vehicle. He explained each and every option and easily answered all of our questions.I am a realtor so I have experience in sales and I can honestly say we felt that Tex is a fantastic salesman. At no time did we feel we were being pressured or being given a load of bull. He has a very friendly personality and his knowledge about cars in general made us feel we could trust him. We had already decided that we were buying a Dodge Journey so the biggest issue was getting this vehicle to a price we could both agree on. Again, Tex did a great job working with us in getting the price we felt we had to have. We bought the Journey on Saturday and Tex was a part of the process til the end. He even entertained my 15 year old son by showing him some of the "cool" vehicles in the showroom while we waited on the financing process. (We already had our financing secured through my credit union at an interest rate of 2.5% but Tex convinced us to let the O'Daniel financing department try to beat the rate we had and they were able to get us a better rate of 1.8% so we did finance through O'Daniel as well) I drove my new Journey to work on Monday eve, as I also work in a group home for the mentally challenged part-time on third shift. When I was ready to leave in the morning, I realized the drivers side window had shattered. I called the police to file a report. They determined there was no evidence (footprints in the fresh snow or fingerprints in the frost on the car) to support vandalism so their report stated it was weather related. I called Tex and explained what had happened. He made some phone calls, then called me back and told me to bring the vehicle back to the lot and he would have it taken care of. They gave me a vehicle to drive, fixed my window and submitted the cost to Chrysler. Needless to say, I am a very satisfied customer of O'Daniel Chrysler Dodge Jeep for a long time to come. We will definitely call Tex when we are ready to trade this vehicle. (Which may be a long time because I love this Journey!!) More

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Friday, January 17, 2014 we contacted ODaniel regarding a used 2007 Jeep Grand Cherokee Laredo. This Jeep seemed to posses many of the qualities in a vehicle that we were looking for. We spoke with Josh (T used 2007 Jeep Grand Cherokee Laredo. This Jeep seemed to posses many of the qualities in a vehicle that we were looking for. We spoke with Josh (Tex), who was very pleasant on the phone, while providing various details about the vehicle. We ended the first phone conversation by deciding to drive out and take a look at the vehicle. However, upon realizing that the vehicle was actually 2 hours away (the GPS was incorrect the first time), we contacted Tex back to tell him that we were not interested in driving that far to look at the vehicle because we had recently had a bad experience driving a long way to look at a vehicle that didn't end up being what it was described to be. Tex offered to go out into the parking lot and stand at the vehicle and answer any question that we could come up with regarding the vehicle, in order to alleviate concerns. He went over every feature that the jeep possessed and promised us that this Jeep was legit and that once we saw it, we would want to buy it. So, we decided to make the trip. When we arrived, Tex had the vehicle waiting by the front door for us and met us out in the parking lot. Tex's manner can be described as extremely cheerful and friendly, and gave an overall feeling of relief to talk to a "real" person, not just someone trying to sell a car, and get us out of there, which has been my experience with most car salesmen. We looked at the Jeep thoroughly, and it was everything that Tex described it to be. We took the jeep for an extended test drive before Tex introduced us to the service group to see what services were performed on the vehicle. This was extremely helpful because it gave us as sense of how well the vehicle was treated. We then went inside to discuss purchasing the vehicle and ended up settling on a very fair price. Throughout the process, Tex was instrumental in providing any information we inquired. Tex did an outstanding job by making purchasing a car, which can often be a very stressful experience, a very relaxed, fun, and exciting time. This is something that was greatly appreciated and both my wife and I look forward to working with Tex and the ODaniel team with our future vehicle purchases. More

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A friend of mine knew I was looking for a new vehicle so he suggested we go look at your lot first. I am glad we did because I doubt I would have had a better experience anywhere else. We were immediately g he suggested we go look at your lot first. I am glad we did because I doubt I would have had a better experience anywhere else. We were immediately greeted by "Tex". First thing that struck me about him was how friendly and NOT fake he was. This was not my first time buying a car, but it was the BEST time I have ever had! He was very knowledgeable of the vehicles that I wanted to look at. On the test drives he not only conversed with me he also spoke with my boyfriend and my friend that came with me. He related to us and our interests. He didn't spend alot of time talking about me buying the car which made me feel much more comfortable. Even when we asked him to have a few moments to have a pow wow amongst just us he was totally cool with it. He was willing to work with me on a price. Once I signed the papers he greeted me outside with my new Subaru and wished me well. I will totally be back the next time we need a vehicle and I look forward to working with him again. Give the guy a raise! :) More

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Our experience with O'Daniel Auto was very positive. We found their dealership through the internet and submitted an inquiry for more information. Their response was prompt and friendly. The informati We found their dealership through the internet and submitted an inquiry for more information. Their response was prompt and friendly. The information sent was thorough and helpful. An appointment was made and we visited the Dealership. Immediately upon arrival the sales and service were friendly yet professional. We were very impressed with the overall appearance of the dealership. We knew we wanted to work with this dealership, and in-particular with Josh Burkhardt. He was up front and honest about the vehicle we were interested in. There was a small tire issue with the vehicle and Josh (with the service department) went above and beyond to fix the small issue. We were so pleased with how everything was handled we purchased that vehicle. We remain confident that this dealership will support us and this vehicle in the years ahead. We will definitely return to O'Daniel Auto for our future purchases. We also hope to work with Josh 'Tex' Burkhardt again. He is an excellent sales representative and a new friend. More

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