Joshua Carter
Joshua Carter at Mall of Georgia Ford

Joshua Carter | Page 19

Digital Retail Sales

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

4.5
246 Reviews
4.5

246 Reviews

Write a Review

246 Reviews of Joshua Carter

October 29, 2021

Dealership Rating
Employee Rating

Haven’t been in your service department in several months. Not sure why you are asking me to rate you right now. However, compared to Toyota and Nissan car service, Ford ranks bare minimum. And, yo More

by robertbrusch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Gene Diehm, Jadon Haynes, Justin Hopkins, Jordan Lee, Shawn Malcolm, Eliot Matias, Keith Schoeck, Matt Scian, James Shellaugh

Oct 29, 2021

Mall of Georgia Ford responded

Hi RobertBrusch, Thank you for your feedback. We take our service, reputation, and loyalty with our customers very seriously. In your review you mentioned that you don't remember the name of the individual you worked with and yet tagged 10 of our Sales Advisors. Our Advisors rely on their ratings to help establish work with their customers. Considering your work was not with our sales team, and can affect their reputation and income, would you consider removing your review? If you would like to speak with our Customer Care Manger about your experience, please reach out to her at LFrazier@MOGF.com. Thank you!

October 20, 2021

Dealership Rating
Employee Rating

Make me wait long time and I feel like they ignore me was little mad. More

by psshawn71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James King, Adrian Turnbull , Jadon Haynes, Jordan Lee, James Shellaugh, Andrew Woodall

Oct 21, 2021

Mall of Georgia Ford responded

We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.

October 15, 2021

Dealership Rating
Employee Rating

It was easy to schedule an appointment. There was someone available to receive our SUV. It was ready really soon. More

by piva71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2021

Mall of Georgia Ford responded

Thank you for your positive review!

October 13, 2021

Dealership Rating
Employee Rating

Good over all I’ve never had any real issues with the service provided by Ford More

by RBMORROW3667
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2021

Mall of Georgia Ford responded

Thank you for your positive review!

October 13, 2021

Dealership Rating
Employee Rating

Great customer service got the deal that I wanted deal went through and I'm a happy customer More

by anthonyrose1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2021

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

October 03, 2021

Dealership Rating
Employee Rating

A vehicle is an expression of the individual and represents their drive and determination as to what extent they are willing to go in order to achieve their goals. The fact that they are willing to More

by jrcabmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Scian

Oct 04, 2021

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

Oct 03, 2021

jrcabmd responded

Best people and customer service! Don’t worry about letting your guard down with these guys they truly have your best interest at heart in their actions and thoughts

September 30, 2021

Dealership Rating
Employee Rating

Mall of Georgia Ford is very cordial and neat. They service is efficient and after they reach out to make sure your service was good. More

by cambricrobinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 04, 2021

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 30, 2021

Dealership Rating
Employee Rating

Great purchasing experience! Worked with my team and I to complete an easy transaction even while being 2 states away. Thanks for the help! More

by CJUSTICE2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2021

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 29, 2021

Dealership Rating
Employee Rating

I enjoyed my whole experience. Everybody was friendly and understanding. I would for sure go back. More

by MARINDILLON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2021

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

September 26, 2021

Dealership Rating
Employee Rating

People were super nice but i was given one price on the online appraisal and when i arrived to trade in was told it was actually $12,000 less than what they had said More

by zachery.Patterson23
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 27, 2021

Mall of Georgia Ford responded

Hi Zachery.Patterson23, Thank you for your feedback. Our Desk Manager mentioned the two of you are speaking today in hopes of getting closer to your goal. We hope that it goes well and results in a satisfactory outcome for you. Please reach out to Lindsey Frazier at LFrazier@MOGF.com for further assistance.

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