Haven’t been in your service department in several
months. Not sure why you are asking me to rate you right now. However, compared to Toyota and Nissan car service, Ford ranks bare minimum.
And, yo
months. Not sure why you are asking me to rate you right now. However, compared to Toyota and Nissan car service, Ford ranks bare minimum.
And, your asking me to rate an employee I don’t even remember otherwise I can’t submit this rating.
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by robertbrusch
Verified Customer
Verified Customer
Other Employees Tagged:
Gene Diehm, Jadon Haynes, Justin Hopkins, Jordan Lee, Shawn Malcolm, Eliot Matias, Keith Schoeck, Matt Scian, James Shellaugh
Oct 29, 2021 -
Mall of Georgia Ford responded
Hi RobertBrusch, Thank you for your feedback. We take our service, reputation, and loyalty with our customers very seriously. In your review you mentioned that you don't remember the name of the individual you worked with and yet tagged 10 of our Sales Advisors. Our Advisors rely on their ratings to help establish work with their customers. Considering your work was not with our sales team, and can affect their reputation and income, would you consider removing your review? If you would like to speak with our Customer Care Manger about your experience, please reach out to her at LFrazier@MOGF.com. Thank you!
Make me wait long time and I feel like they ignore me was
little mad.
little mad.
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by psshawn71
Verified Customer
Verified Customer
Oct 21, 2021 -
Mall of Georgia Ford responded
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
It was easy to schedule an appointment. There was someone
available to receive our SUV. It was ready really soon.
available to receive our SUV. It was ready really soon.
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by piva71
Verified Customer
Verified Customer
Oct 18, 2021 -
Mall of Georgia Ford responded
Thank you for your positive review!
Good over all I’ve never had any real issues with the
service provided by Ford
service provided by Ford
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by RBMORROW3667
Verified Customer
Verified Customer
Oct 14, 2021 -
Mall of Georgia Ford responded
Thank you for your positive review!
Great customer service got the deal that I wanted deal
went through and I'm a happy customer
went through and I'm a happy customer
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by anthonyrose1979
Verified Customer
Verified Customer
Oct 14, 2021 -
Mall of Georgia Ford responded
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
A vehicle is an expression of the individual and
represents their drive and determination as to what extent they are willing to go in order to achieve their goals. The fact that they are willing to
represents their drive and determination as to what extent they are willing to go in order to achieve their goals. The fact that they are willing to involve anyone to assist in doing so is in itself a compliment to those individuals.
You guys are my facilitators
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by jrcabmd
Other Employees Tagged:
Matt Scian
Oct 04, 2021 -
Mall of Georgia Ford responded
Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!
Oct 03, 2021 -
jrcabmd responded
Best people and customer service! Don’t worry about letting your guard down with these guys they truly have your best interest at heart in their actions and thoughts
Mall of Georgia Ford is very cordial and neat. They
service is efficient and after they reach out to make sure your service was good.
service is efficient and after they reach out to make sure your service was good.
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by cambricrobinson
Verified Customer
Verified Customer
Oct 04, 2021 -
Mall of Georgia Ford responded
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Great purchasing experience! Worked with my team and I to
complete an easy transaction even while being 2 states away. Thanks for the help!
complete an easy transaction even while being 2 states away. Thanks for the help!
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by CJUSTICE2
Verified Customer
Verified Customer
Oct 01, 2021 -
Mall of Georgia Ford responded
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
I enjoyed my whole experience. Everybody was friendly and
understanding. I would for sure go back.
understanding. I would for sure go back.
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by MARINDILLON
Verified Customer
Verified Customer
Sep 30, 2021 -
Mall of Georgia Ford responded
Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!
People were super nice but i was given one price on the
online appraisal and when i arrived to trade in was told it was actually $12,000 less than what they had said
online appraisal and when i arrived to trade in was told it was actually $12,000 less than what they had said
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by zachery.Patterson23
Verified Customer
Verified Customer
Sep 27, 2021 -
Mall of Georgia Ford responded
Hi Zachery.Patterson23, Thank you for your feedback. Our Desk Manager mentioned the two of you are speaking today in hopes of getting closer to your goal. We hope that it goes well and results in a satisfactory outcome for you. Please reach out to Lindsey Frazier at LFrazier@MOGF.com for further assistance.