Hudson Honda

Potential buyers should read this before purchasing from Hudson Honda. I am sharing my experience with photos so others can understand what happened. 1. CPO vehicle with major defects
I first purchased a C Hudson Honda. I am sharing my experience with photos so others can understand what happened. 1. CPO vehicle with major defects
I first purchased a Certified Pre-Owned vehicle from Hudson Honda. Soon after, I had the car inspected by another Honda service center. The inspection found over $8,000 in mechanical problems that should never pass a CPO inspection. Because of these issues, I ended up buying a brand-new 2025 Honda Pilot from the same dealership. 2. SSN security concern during financing
During the financing process, the dealership asked me to send a photo of my Social Security card by email. I explained that sending a full SSN card by email is not secure and asked for a safer method. Instead of handling that concern professionally, the response I received included pressure and references to a “repo team.” As a customer simply trying to protect sensitive personal information, this was extremely concerning. 3. Brand-new car delivered with seat damage
After taking the new vehicle home, I noticed visible damage on the rear seat. The leather was cut and peeling in several places. I contacted the dealership and asked them to repair the seat immediately. 4. Repair process became tied to survey pressure
As I tried to get the damaged seat repaired, the process became more complicated than it should have been. Instead of simply scheduling the repair, I was told that help with the repair would depend on my response to the Honda customer survey. That raised serious concerns for me about how customer feedback was being handled. 5. More than a month later, still unresolved
Even after over a month of communication, the dealership has still not provided a confirmed repair appointment for the damaged seat. I keep being told that a specialist is “out of the office.” A brand-new vehicle should not remain damaged for over a month while the dealership delays a basic inspection and repair. I have filed formal complaints with the BBB and the NJ Division of Consumer Affairs. Buyers should carefully consider this experience before purchasing from Hudson Honda. More

Potential buyers should read this before purchasing from Hudson Honda. I am sharing my experience with photos so others can understand what happened. 1. CPO vehicle with major defects I first purchased Hudson Honda. I am sharing my experience with photos so others can understand what happened. 1. CPO vehicle with major defects I first purchased a Certified Pre-Owned vehicle from Hudson Honda. Soon after, I had the car inspected by another Honda service center. The inspection found over $8,000 in mechanical problems that should never pass a CPO inspection (Photo 1). Because of these issues, I ended up buying a brand-new 2025 Honda Pilot from the same dealership. 2. SSN security concern during financing During the financing process, the dealership asked me to send a photo of my Social Security card by email. I explained that sending a full SSN card by email is not secure and asked for a safer method. Instead of handling that concern professionally, the response I received included pressure and references to a “repo team.” As a customer simply trying to protect sensitive personal information, this was extremely concerning. 3. Brand-new car delivered with seat damage After taking the new vehicle home, I noticed visible damage on the rear seat. The leather was cut and peeling in several places (Photo 2). I contacted the dealership and asked them to repair the seat immediately. 4. Repair process became tied to survey pressure As I tried to get the damaged seat repaired, the process became more complicated than it should have been. Instead of simply scheduling the repair, I was told that help with the repair would depend on my response to the Honda customer survey. That raised serious concerns for me about how customer feedback was being handled. 5. More than a month later, still unresolved Even after over a month of communication, the dealership has still not provided a confirmed repair appointment for the damaged seat. I keep being told that a specialist is “out of the office.” A brand-new vehicle should not remain damaged for over a month while the dealership delays a basic inspection and repair. I have filed formal complaints with the BBB and the NJ Division of Consumer Affairs. Buyers should carefully consider this experience before purchasing from Hudson Honda. More

Not great. They keep trying to sell their own certification even though the car is already Honda Certified. Honda has a promo deal of 1.49% interest and they ar They keep trying to sell their own certification even though the car is already Honda Certified. Honda has a promo deal of 1.49% interest and they are making that rate contingent upon me paying their certification fee. I wasted numerous Uber fares trying to purchase a vehicle. More

The Good, The Bad and The Ugly. The Good: Reps were generally friendly and we did purchase a slightly used vehicle that we are happy with. The Bad: Read the August 17, 2025 review b The Good: Reps were generally friendly and we did purchase a slightly used vehicle that we are happy with. The Bad: Read the August 17, 2025 review by Kenia L. - our experience was the same. Difference is we insisted they remove the Global CPO Fee since it was not part of the quoted out the door pricing we received over the phone before we arrived at the dealership. We also had similar experiences with waiting almost 2 months before we got our vehicle registered - we were out of state, but this is still way too long of a process. The Ugly: After spending $35k-$40k of your hard-earned money on a vehicle, which is already a challenge for consumers, dealers look for other ways to make even more money with e.g. high-interest loans and excessively expensive warranties. If you know this going in, you will be better positioned to defend yourself. I suspect this could also happen at other dealerships, so visit more than one to ensure you are getting the best deal and value. In the end, we rate this a 2.5 out of 5 stars, there is room for improvement at this dealership, especially with transparency. More

Milena was very helpful, very professional. She made My car experience purchase very smooth, i definitely recommend Hudson honda. She made My car experience purchase very smooth, i definitely recommend Hudson honda. More

I had a very disappointing experience at Hudson Honda on August 16th 2025 when shopping for a 2025 Certified Pre Owned Honda Civic Sport Sedan. Before visiting, I specifically spoke with Rosa multiple times August 16th 2025 when shopping for a 2025 Certified Pre Owned Honda Civic Sport Sedan. Before visiting, I specifically spoke with Rosa multiple times and asked about any additional fees I should be aware of and was explicitly told only standard DMV, state taxes, and a documentation fee and that the advertised price is for all customers and negotiable . However, when I arrived, the story was very different. Long story short the dealership presented me with two completely different quotes within 30 minutes for the exact same vehicle: * In the first proposal, they added a bogus “GLOBAL DUAL CPO” fee of $2,995, along with inflated taxes/fees over $2,400, bringing the total to more than $30,000. * In the second proposal, for the same exact car and VIN, that same “Global CPO” fee magically dropped to $745, lowering the final price by over $2,300. When I questioned the “Global Dual CPO” fee, I was told it was “to activate the certification on a certified pre owned vehicle” This is completely misleading since Honda certification should already be included in the price and not an arbitrary extra charge. To my knowledge: 1. Honda does not require or recognize a “Global Dual CPO” fee. Certification costs are built into the vehicle price, not charged separately at thousands of dollars. 2. Taxes in New Jersey are 6.625%, which on a ~$24,000–$26,000 vehicle should total ~$1,600–$1,750, not over $2,300 not even for New York Taxes. This indicates that the dealership tried to pass inflated dealer charges off as “state fees.” 3. The documentation fee of $899 is far above the average in New Jersey and appears to be an attempt at excessive profit. When I further challenged the managers explanation of the Global Dual CPO fee of $2995 he said to get the vehicle certified it’s $745 but he needs to make a profit obviously which I found completely unethical , disgusting and overall unprofessional. I was than told that the advertised price is only for customers who purchased a vehicle in the last 8 months. My sales Rep was Henry Mercado, unfortunately I can’t remember the managers name I dealt with and the person who I been in contact with via email and phone for a month now is Rosa. This dealership clearly engages in deceptive, non-transparent practices and plays games with numbers to see how much they can get out of you. Out of principle, and the lack of honesty and professionalism. I chose to walk out without purchasing. I will be contacting Honda Corporate and the New Jersey Motor Vehicle Commission to report these shady tactics. If you value honesty/transparency, clear pricing, and respectful treatment, I strongly recommend looking elsewhere and avoiding Hudson Honda at all cost. More

Terrible dealership. I would write 0 stars if I could. This dealership has a lack of customer service, unorganized work area, lack of leadership and literally every bad t I would write 0 stars if I could. This dealership has a lack of customer service, unorganized work area, lack of leadership and literally every bad trait you can think of. I went in first day offered me 400 lease 5k down on a 72 month finance. Next, the head manager comes out and tells use that because one of his mangers said that to us, it was no longer his problem. He then proceeds to borderline yells at us that our prices our unreasonable ( prices his own employees gave us) and offer us 480 FOR THE SAME 72 MONTH 5K DOWN FINANCE LOLL More

I've owned and been driving Hondas for many years, never did I experience such professional and accommodating service. I spent half the day calling Honda dealerships all around the tristate area. Only to fi did I experience such professional and accommodating service. I spent half the day calling Honda dealerships all around the tristate area. Only to find that Hudson Honda was able to fit me in and handle my emergency. From the parts person, Jeffery who asked for the vin# of my vehicle before I traveled 1 1/2 hours to the dealership, to the service advisor, Jose Caminero, who stayed past their closing time to finish the job. It was worth the trip, I'd recommend this Hudson Honda to everyone! More

I had one of the worst experiences at Hudson Honda and feel compelled to share this to save others time and frustration. I scheduled an appointment specifically to test drive both the Honda Accord hybrid feel compelled to share this to save others time and frustration. I scheduled an appointment specifically to test drive both the Honda Accord hybrid and non-hybrid models, confirming this request over the phone. However, from the moment I arrived, the staff’s attitude and service were shockingly poor. The employees were rude and dismissive, making me feel unwelcome as an Indian customer. While I can’t confirm if this was due to bias, the lack of professionalism was evident. Despite my appointment for two models, they only showed me one, insisting “it’s the same” without addressing my request to compare both. It felt as though they had no interest in helping me or selling a car. When I decided not to proceed due to their attitude, the manager’s response was beyond unprofessional—he sarcastically remarked, “Thanks for wasting our time,” as if they had prejudged my intentions. This level of disrespect was astonishing for a business that should prioritize customer service. I strongly advise others to avoid this dealership, especially if you're not a Spanish speaker. Save your time and energy for a place that respects customers and honors appointments. There are plenty of other Honda dealers that will treat you with the professionalism you deserve. More

They are unprofessional untrustworthy and professional liars they have so many promises but at the end of the day you have nothing liars they have so many promises but at the end of the day you have nothing More