Joshua Pallo | Page 13

Love the service provided it was very easy and everything was taken care of in a timely manner was taken care of in a timely manner More

by handymany918 Verified Customer Verified Customer

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Excellent fast Service ! ! All employees so respectful, professionals and kind. I recommend them a 100% . Thanks ! ! All employees so respectful, professionals and kind. I recommend them a 100% . Thanks ! More

by RIVERAMORALESMARILYN Verified Customer Verified Customer

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All the service reps I've had since 2015 have been reliable, dependable and courteous. reliable, dependable and courteous. More

by blueb61 Verified Customer Verified Customer

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Joshua was very kind and helpful to me . .he explained to me the services that was giving to my car. He also answered all my questions without a problem . .he explained to me the services that was giving to my car. He also answered all my questions without a problem . More

by hernandezr1211 Verified Customer Verified Customer

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The worst service, my new Tucson has a noise and surely it could be solved in a couple of hours, but they said that the car must stay there 7-10 days and they don't give me a courtesy car. I call them ever it could be solved in a couple of hours, but they said that the car must stay there 7-10 days and they don't give me a courtesy car. I call them every day to know the status and always the customer service says that the service advisor will call me back and nobody call me. Please don't buy Hyundai and keep away of Hyundai of Kendall More

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It is incredible that having an appointment you arrive 15 minutes early and everyone is talking on the phone or averts their eyes when they pass one after more than half an hour without even hearing a good m minutes early and everyone is talking on the phone or averts their eyes when they pass one after more than half an hour without even hearing a good morning from any of the 17 employees who passed with me (yes, I counted them) I went into the showroom to find a manager or someone to solve the problem, the only thing I found was almost all the vendors and who knows who else, in a room in the showroom that apparently was having a party, back to service, the sales manager appears, another client in a similar situation tells him what is happening and he looks for the service manager, he only gave excuses and always emphasizing that it was not their fault but the clients, at that moment he said that he was going to resolve that I stay next to my car, 10 minutes passed by the service manager locked himself in his office, and no one came, of course a mechanic in bay 3 had been in the same chair for more than half an hour playing in the phone, another mechanic everything he does walking from one place to another, at this point my patience ran out, and I went directly to the first person I saw when I arrived and told her that it had been more than an hour I was trying to get my car serviced and she saw me as I entered early and while she was talking on the phone she didn't say good morning and turned around, i was already tired and that was a lack of education and professionalism, surprise the lady left offended, and began to raise his voice, the thing is that I only have low and high volume, so in a second and with the reason on my part I raised my voice, turned her back on me and told Joshua, me and others clients there already tired and upset and the Service Manager locked in his office (that's a tremendous manager) and I don't know how many employees continued as if nothing had walked from one place to another or talking on the phone, after all this Joshua received the car, hour and half later my car was ready and I pick it up, distrusting when I got home, I checked my car, the oil and filter change was done and they dumped a lot of oil and did not clean it all over the engine cover, the rotation of the tires that says It was not made, because when doing it with wheels that are quite dirty like mine were, your hands would be noticeable and it was not like that. Doral Kendall must be the worst dealer in the country, with a terrible lack of training for employees and managers and zero supervision of the staff because in a few minutes you see a number of people who do nothing that is impressive. I don't know who the owners of the dealer are but they have a serious problem with so many lazy, rude employees, they don't admit their mistakes and the best part they get offended when you speak to them clearly with firmness and with reason. stay away from this place it's the worst. More

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