Joshua Ware | Page 15
Service Director
Southern Chrysler Dodge Jeep Ram Newport News
12629 Jefferson Ave
Newport News, VA 23602
149 Reviews
Write a Review149 Reviews of Joshua Ware
October 16, 2025
I brought my truck. in for turning on the Lojack service that was provided and found that they had scheduled my appointment incorrectly. (For March of next year. ) luck in for turning on the Lojack service that was provided and found that they had scheduled my appointment incorrectly. (For March of next year. ) luckily they were able to resolve the issue. Took a little long (as they were probably not expecting me.that day. More
October 12, 2025
This was my third time getting service there, their customer service and timelines is always poor. If I schedule to come in for an oil change and let them know ahead of time that I have to wait for my customer service and timelines is always poor. If I schedule to come in for an oil change and let them know ahead of time that I have to wait for my vehicle; they tell me it will be done in an hour and make me wait three hours - that’s just prep service. More
October 11, 2025
Estimate was prompt, but not much of an explanation. Took 5.5 hours to talk to service manager. Parts prices quote 150% of Mopar. Chose to tow to a different mechanic, guaranteed price w OEM parts $1700 Took 5.5 hours to talk to service manager. Parts prices quote 150% of Mopar. Chose to tow to a different mechanic, guaranteed price w OEM parts $1700 instead of $4000. Service director utterly unconcerned by difficulty contacting ANYONE to discuss the $4K repair. More
Other Employees Tagged: Alex Davis , Jermaine Johnson was ok after finally getting in touch.
October 09, 2025
I brought my car in for an appointment at 730am and I called multiple times that day after 1pm to find out my status of my car and all day I kept getting no one is at the desk someone will.call you back. called multiple times that day after 1pm to find out my status of my car and all day I kept getting no one is at the desk someone will.call you back. Well finally once I got out of work I went over there just to find out they never even checked it and said I was 6th in line holding. I HAD AN APPOINTMENT WHY WAS IT HOLDING. So I told them to give me my keys and I took my car back and left will not go there again More
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