They fixed my Ram as it had a recall on it.
I forgot what the recall was for.
I forgot what the recall was for.
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by George
Verified Customer
Verified Customer
Great service was very fast I appreciate all they have
done for my ram truck
done for my ram truck
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by CHRISMAZZUCCA16
Verified Customer
Verified Customer
Service Price Transparency
Service was great, expected my time, less than an hour.
Gentleman was kind and willing to help. Truly appreciate the service
Gentleman was kind and willing to help. Truly appreciate the service
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by sharilleall
Verified Customer
Verified Customer
Service Price Transparency
I would like to express my gratitude and and thanks to
Miss Margarita for being so courteous, and for the fine service that the dealership gave me she is an angel, and I will believe this is our calling b
Miss Margarita for being so courteous, and for the fine service that the dealership gave me she is an angel, and I will believe this is our calling because she knows how to treat customers in such a royal fashion
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by Douglas
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Here’s a clean, natural version you can use:
⸻
This
was my first time at the dealership. I had a 9:30 appointment and didn’t get finished until 12:30. The reason given was that they were backed up.
was my first time at the dealership. I had a 9:30 appointment and didn’t get finished until 12:30. The reason given was that they were backed up.
My sales representative was professional, courteous, and kept me updated the entire time—no issues there at all.
The delay felt more like a leadership and process flow issue. I understand some things can’t be addressed until the vehicle is actually in the shop, but this seemed like a waste of time, TAT, and manpower. On top of that, I still need to go back just to have my oil life reset after the service.
That said, I’m not going to let one experience determine my overall opinion. Shoutout to my sales rep for holding it down.
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by simmstrent187
Verified Customer
Verified Customer
Service Price Transparency
Got me in for work fast and was very quick to do work and
get the vehicle back to me
get the vehicle back to me
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by surranclan
Verified Customer
Verified Customer
Service Price Transparency
I forgot my advisors name at this appt but I think it's
Rodger. He went above and beyond our expectations and got us in early.
Rodger. He went above and beyond our expectations and got us in early.
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by DANADLS
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
The service department is pretty efficient and relatively
quick. Margarita is always pleasant and has a sense of humor.
quick. Margarita is always pleasant and has a sense of humor.
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by MELVILLE23602
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Margherita Digiacomo
Apr 02, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
Ron (I believe his name was) was pleasant, efficient, and
helpful. He told me he would email me the record which was nice since we could not print it yet.
helpful. He told me he would email me the record which was nice since we could not print it yet.
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by grubbskw
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
This experience was top notch.
Josh, and Bryson did a wonderful job helping me out of a bad negative situation and sending me on the correct path. Alaa Sehwail was awesome as usual
Josh, and Bryson did a wonderful job helping me out of a bad negative situation and sending me on the correct path. Alaa Sehwail was awesome as usual she went above and beyond to help me get the right rate and terms. This is my 4th buy though Alaa and Southern Dodge and my business will continue as I feel I have the best possible team assembled.
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by JAMES.BRYSON
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!