Joshua Ware | Page 5

Ive used jeep dealerships for my maintenance for the past 4 years. This location is by far the worst in terms of service ive experienced. 1. Pulled into the drop off lane for my 130 appointmentappointmen 4 years. This location is by far the worst in terms of service ive experienced. 1. Pulled into the drop off lane for my 130 appointmentappointment. Multiple cars in the lanes. All cars empty, one with the door wide open and no service reps in sight. Parked and went in, not a single car in the service area. Not sure why I had to park outside when the inside area was empty. Acknowledgement from the service member was almost nonexistent. Poor form for a service based business. All I asked for was an oil change. 2. Told I would be recieving texts with updates. 2 hours and 15 minutes later I texted the number asking if my car was ready. At 4 I recieved a text back with almost 2 thousand dollars of recommended services. I understand up selling, not a big deal. I declined everything except the tire rotation, balance and alignment. 515 I show up to get the truck. Not ready. 525. I see them pull off from the dealership and dont return for over 25 minutes. I can see doing a quick test drive around the block to ensure its handling correctly but 25 minutes seems excessive. 3. Ive never once in 25+ years of driving been charged by a dealer for gloves, eye protection, or cloth rags. That in itself is crazy. 4. At 555 I finally got my truck. 5 minutes before close. They didnt have the courtesy to reset the oil life percentage. I will find another place for any jeeps service needed and give a negative review for anyone who asks for a place to go. More

by ncb_83 Verified Customer Verified Customer

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Prompt, professional. This service center keeps the customer well informed, and their employees are professional and courteous. This service center keeps the customer well informed, and their employees are professional and courteous. More

by EJHARWOOD84 Verified Customer Verified Customer

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Attentive, customer focused, knowledgeable, kept me in the loop and made sure I receive a great deal while still getting the necessary services the loop and made sure I receive a great deal while still getting the necessary services More

by REESE_ANGELA Verified Customer Verified Customer

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Service was really quick and done correctly. The lady that checked me in and out was kind of rude or just having a bad morning. The lady that checked me in and out was kind of rude or just having a bad morning. More

by krismanley Verified Customer Verified Customer

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Thank you for taking care of my 2010 Dodge Ram Truck. You did exactly what you told me and got me going again! I greatly appreciate your service! Mike You did exactly what you told me and got me going again! I greatly appreciate your service! Mike More

by Mike Verified Customer Verified Customer

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Much better than when I first went last year. Much more efficient and caring about your problems with your vechicle. Much more efficient and caring about your problems with your vechicle. More

by DAVIDGLOSSON42 Verified Customer Verified Customer

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Attention to detail and repaired our vehicle quickly without an appointment. This helped get my son back on the road quickly. without an appointment. This helped get my son back on the road quickly. More

by knorden2 Verified Customer Verified Customer

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Nice service writer. A little expensive for just an oil change however. Did it while I waited A little expensive for just an oil change however. Did it while I waited More

by captmilks Verified Customer Verified Customer

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They fixed my Ram as it had a recall on it. I forgot what the recall was for. I forgot what the recall was for. More

by George Verified Customer Verified Customer

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Great service was very fast I appreciate all they have done for my ram truck done for my ram truck More

by CHRISMAZZUCCA16 Verified Customer Verified Customer

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