I was handled with care and very respectful.
The man i was dealing with handled the job at hand very well.
The man i was dealing with handled the job at hand very well.
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by janieshaportwood
Mar 10, 2026 -
Russ Darrow Mitsubishi responded
Thank you for the 5-star rating. We’re glad Joshua treated you with care and respect during your Hyundai Santa Fe purchase. We’re here if you need anything else.
Rob Karas
rob.karas@russdarrow.com
I had an excellent experience from start to finish with
Josh and ROB.
The team was professional, transparent, and respectful of my time. There were no surprise fees, no pressure tactics, and everything w
Josh and ROB.
The team was professional, transparent, and respectful of my time. There were no surprise fees, no pressure tactics, and everything was explained clearly — from pricing to financing options. Rob and I talked about the deal on the phone and they delivered accordingly. I truly appreciated the honesty and communication throughout.
If you’re looking for a dealership that values professionalism and customer service, I highly recommend Russ Darrow.
Oh about the 2025 outlander, I love it. Get the SEL or Platinum. So worth it.
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by DINC4832
Mar 03, 2026 -
Russ Darrow Mitsubishi responded
It’s fantastic to know Joshua and Robert provided a seamless, respectful experience for your 2025 Mitsubishi Outlander SEL. We’re happy the financing options and pricing were clearly explained without any surprises. Thank you for recommending us.
Rob Karas
rob.karas@russdarrow.com
I am eager to bring my focus and my friends to the
airport. Will you be able to come to the office tomorrow morning?
airport. Will you be able to come to the office tomorrow morning?
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by Johnshane436
Mar 04, 2026 -
Russ Darrow Mitsubishi responded
Thank you, John, for sharing about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon!
Rob Karas
rob.karas@russdarrow.com
I had an excellent experience at Russ Darrow!
My salesman, Josh Washington, was outstanding from start to finish. He was patient, honest, knowledgeable, and truly listened to what I needed. Josh
My salesman, Josh Washington, was outstanding from start to finish. He was patient, honest, knowledgeable, and truly listened to what I needed. Josh made the entire process smooth, stress‑free, and even enjoyable. Thanks to him and the manager , I drove away in a brand‑new car that I absolutely love. If you're looking for a great car-buying experience, I highly recommend asking for Josh!
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by Justice bowers
Mar 02, 2026 -
Russ Darrow Mitsubishi responded
It’s great to hear Joshua provided honest and knowledgeable guidance throughout your purchase. We’re delighted that your new Mitsubishi Outlander has you enjoying a smooth, stress-free experience. Thank you for recommending Joshua to anyone looking for a standout purchase.
Rob Karas
rob.karas@russdarrow.com
Joshua was incredible—considerate and highly
professional. I absolutely love my new car and the overall experience was so positive that I keep recommending friends and family to see Josh wheneve
professional. I absolutely love my new car and the overall experience was so positive that I keep recommending friends and family to see Josh whenever they’re car shopping.
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by Stayy T
Mar 01, 2026 -
Russ Darrow Mitsubishi responded
It’s fantastic to hear Joshua’s professionalism made your experience so positive. We’re glad you’re loving your Toyota 4Runner Hybrid and truly appreciate you sending friends and family his way. Thanks for sharing your feedback!
Rob Karas
rob.karas@russdarrow.com
Very good customer service.
Friendly experience. Awesome job. I like my new car, you have a very good car service.
Friendly experience. Awesome job. I like my new car, you have a very good car service.
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by Rosa
Feb 28, 2026 -
Russ Darrow Mitsubishi responded
Thank you for sharing your positive experience with Joshua and our team. We’re thrilled you’re enjoying your new Mitsubishi Eclipse. Please reach out anytime you need assistance.
Rob Karas
rob.karas@russdarrow.com
Very good!
Josh was very helpful. Explained options very well. Was very accommodating through out my entire process. Beginning to end
Josh was very helpful. Explained options very well. Was very accommodating through out my entire process. Beginning to end
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by DIKUO
Verified Customer
Verified Customer
Feb 13, 2026 -
Russ Darrow Mitsubishi responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Mitsubishi!
Rob Karas
rob.karas@russdarrow.com
Feb 12, 2026 -
DIKUO responded
Josh Was very helpful, patient and understanding. He explained all options very well and answered all questions. Josh was very accomadating throughout the entire process of the sale. Beginning to end, when I drove away!!!
Feb 19, 2026 -
DIKUO responded
Excellent
Everyone was great.
One of the easiest car buying experiences I've ever had. Would do it again.
One of the easiest car buying experiences I've ever had. Would do it again.
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by andyromanowski31
Jan 28, 2026 -
Russ Darrow Mitsubishi responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Rob Karas
rob.karas@russdarrow.com
Sales manager changed the price after we negotiated
didn’t find out until after they already took my down payment
didn’t find out until after they already took my down payment
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by B0RAD6
Verified Customer
Verified Customer
Jan 09, 2026 -
Russ Darrow Mitsubishi responded
I'm sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact me directly. I would love to get to the bottom of this and turn things around for you.
Darion Mcmiller
darion.mcmiller@russdarrow.com
Jan 09, 2026 -
Russ Darrow Mitsubishi responded
I'm sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact me directly. I would love to get to the bottom of this and turn things around for you.
Darion Mcmiller
darion.mcmiller@russdarrow.com
One of our best experiences we have had at a car dealer.
Josh the car salesman was wonderful.
Josh the car salesman was wonderful.
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by sassykat20052005
Dec 27, 2025 -
Russ Darrow Mitsubishi responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Darion Mcmiller
darion.mcmiller@russdarrow.com