Joshua Wilson

I have been dealing with Kia for a long time, and until this experience, Oakes Kia Olathe had always provided me with excellent service. I have had no previous complaints and have consistently considered t this experience, Oakes Kia Olathe had always provided me with excellent service. I have had no previous complaints and have consistently considered them one of the best. Unfortunately, this visit left me extremely disappointed and questioning both the service I received and the amount I was charged. My vehicle sat at the dealership for four days without being worked on, and I received no communication about the delay. When I went to retrieve my keys, I learned that the vehicle had not even been started. I had already agreed to the charges because I was assured the necessary work would be completed and my vehicle would be properly repaired. I was then told on Thursday that the vehicle would be taken in within approximately 30 minutes. The following Friday evening, I was contacted and told that the vehicle was complete. After picking it up, I drove only two blocks before the check-engine light came back on and the vehicle broke down. The car felt exactly as it did when I originally brought it in. Because the warning light returned almost immediately, I am concerned that the underlying issue may not have been properly diagnosed or repaired. I was charged an extremely high amount, including labor that cost more than the vehicle itself, yet the original problem was not resolved. I put my trust in Oakes Kia Olathe, which is why I was willing to spend my hard-earned money, even though I do not make much. I believed in the Kia brand and trusted the dealership to treat me fairly, communicate with me, and complete the repairs they promised. Unfortunately, I feel that I was let down. The lack of communication, the four-day delay, and the immediate failure after pickup left me feeling frustrated, disappointed, and as though I did not receive the service I paid for. I hope management will thoroughly review the diagnosis, repairs, labor charges, and timeline of what occurred. This experience is very different from the positive experiences I have had with Oakes Kia Olathe in the past. I expected my vehicle to be properly repaired—not returned in the same condition after paying such a significant amount. More

Print

Everyone we talked to or came in contact with made sure we understood what all was going on with each step of the process. We had a little issue, but it was taken care of, and the result was better than w we understood what all was going on with each step of the process. We had a little issue, but it was taken care of, and the result was better than we would have ever expected. Very happy that we went decided on a KIA. More

by deidra66043 Verified Customer Verified Customer

Print

Josh seemed genuinely interested in putting us in the right car and getting answers to all our questions. A great car buying experience . Everyone was very kind. right car and getting answers to all our questions. A great car buying experience . Everyone was very kind. More

by thoroughbredlaw Verified Customer Verified Customer

Print