Josiah Tull | Page 3

Great service! I came in, everyone was nice, and they offered a drink and a snack! I came in, everyone was nice, and they offered a drink and a snack! More

by Rachclark3012 Verified Customer Verified Customer

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Nice and efficient. Told me what was going on and what could wait for next service Told me what was going on and what could wait for next service More

by tiandan2 Verified Customer Verified Customer

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Very helpful and accommodating. Tire delivery delayed due to FedEx mistakes, but very willing to work around the issue. Best Rohrman experience to date. Tire delivery delayed due to FedEx mistakes, but very willing to work around the issue. Best Rohrman experience to date. More

by GenesisG70 Verified Customer Verified Customer

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Everyone was great. They even offered snacks! They kept us comfortable while waiting. This is a great place to have your car serviced. They even offered snacks! They kept us comfortable while waiting. This is a great place to have your car serviced. More

by mknorth22 Verified Customer Verified Customer

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Unfortunately, the engine of our 2012 Sonota needed replaced. Fortunately, it was due to a recall issue and was covered by recall warranty. We were 650 miles from home on a late Thursday afternoon wi replaced. Fortunately, it was due to a recall issue and was covered by recall warranty. We were 650 miles from home on a late Thursday afternoon with the car on a tow truck hook. Our initial discussion with a service rep, perhaps Chris, was much less than satisfactory. After being told that no one could look at the car for three weeks, he suggested trading it in!!! Needless to say this was not a well received response. We had the vehicle towed to a local repair shop that verified the engine demise and the related recall. I called back to Rohrman on Saturday morning and the service rep I talked to this time was very helpful. He verified the VIN and the recall issue. Finally on Monday morning, we had the car towed back to Rohrman for repair. It took some time for Hyundai corporate to verify the issue and agree to replace the engine. From there it took a while to order and receive the engine to complete the repair. This was explained ahead of time and was expected. All this while we maintained contact the service representative, Josiah Tull. He was very helpful and courteous through the entire 6+week process. Now we are waiting for Hyundai corporate to approve the expenses we submitted for towing, a rental to get back home and an extra hotel night. More

by ALPURDUE Verified Customer Verified Customer

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Great customer service. Answered all my questions. Got me in and out very quickly. Friendly staff! Answered all my questions. Got me in and out very quickly. Friendly staff! More

by walterscindy98 Verified Customer Verified Customer

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Staff did a good job locating the issue, detailing a recall notice, and keeping me updated on how my car was serviced. recall notice, and keeping me updated on how my car was serviced. More

by jason.leachman Verified Customer Verified Customer

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the customer service is always great. the service department is very speedy. great overall experience each time. the service department is very speedy. great overall experience each time. More

by rickmiller4970 Verified Customer Verified Customer

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Rohrman Hyundai genesis is a friendly dealership, cordial, professional, and thorough. They are a pleasure to do business with. cordial, professional, and thorough. They are a pleasure to do business with. More

by dimmichfarms Verified Customer Verified Customer

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Good, friendly service. They completed the work I needed done in under the time that was expected. Also, they were very professional. They completed the work I needed done in under the time that was expected. Also, they were very professional. More

by james3121 Verified Customer Verified Customer

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