Josie Garcia
Josie Garcia at Lexus of Arlington

Josie Garcia | Page 17

Service Advisor

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.6
271 Reviews
4.6

271 Reviews

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271 Reviews of Josie Garcia

May 11, 2022

Dealership Rating
Employee Rating

This is the closest Lexus dealership to my residence, service responsiveness has been decent; however last 2 visits there has been issue with loaner car availability and this most recent service call it More

by Elves20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 12, 2022

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

May 10, 2022

Dealership Rating
Employee Rating

I appreciate how Jose Garcia explains in detail the service needed for my vehicle. he answered all of my questions and concerns related to the timing belt. Great customer service. Also a shout out t More

by brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2022

Lexus of Arlington responded

Brian, Thank you for your business and this review. We're happy to hear Jose, Sunny, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 09, 2022

Dealership Rating
Employee Rating

The dealership is so attentive to my my car & my needs. I appreciate the persoanized service Jose provides & the promptness with which he calls to fill me in. More

by Kzinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Coyoc

May 10, 2022

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 06, 2022

Dealership Rating
Employee Rating

Great service! Jose is always helpful, courteous, and knowledgeable. Lexus of Arlington is a wonderful place to service your car. More

by L4moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2022

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 05, 2022

Dealership Rating
Employee Rating

Great customer service. Jose was so nice and easy to work with. I appreciated it so much More

by GINA.GRIFFIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 05, 2022

Lexus of Arlington responded

Thank you, Gina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

May 05, 2022

Dealership Rating
Employee Rating

Good professional service, great communications, car was washed. The only negative thing was that both massage chairs upstairs were not working. More

by Gferdman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 05, 2022

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

May 04, 2022

Dealership Rating
Employee Rating

Fast and friendly service. Like how all service member's have been there for a while and recognize me and my car. Excellent service More

by Kborrosso
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi , Tony Coyoc

May 05, 2022

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 04, 2022

Dealership Rating
Employee Rating

Great service Appreciate the time and assistance I received thank you so much! Will come back More

by ADELE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 05, 2022

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 02, 2022

Dealership Rating
Employee Rating

It took almost 2 hours for an oil change and tire rotation. I felt that was too long More

by cbrogadir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2022

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

April 29, 2022

Dealership Rating
Employee Rating

Great sales and service experience, definitely worth the drive for a great car buying experience! More

by Jody G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edward Bijou, Igor Zigic , Mitch Horwitz

Apr 29, 2022

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, Jody, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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