Josie Junjajan | Page 11

Fantastic Experience for First Time Customer This was my first time trying out Roush Honda in Westerville, where I live, and it was a TOP NOTCH experience. From the salesperson, Josie, to the Sa This was my first time trying out Roush Honda in Westerville, where I live, and it was a TOP NOTCH experience. From the salesperson, Josie, to the Sales Manager Casey, to the Finance rep Mike..everyone was polite, enthusiastic, knowledgeable, and sold me on a new Lease for my Honda Civic dream car, the 2016 Touring! Kept me appraised of all the details, made sure everything about the Lease deal was understood, went some extra steps to make my first time experience truly awesome! THANK YOU, Roush Honda! You won a new local customer! More

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Leased a vehicle 1st class customer service and value. Josie was professional and easy to deal with. We worked the terms and she followed through with every aspects of 1st class customer service and value. Josie was professional and easy to deal with. We worked the terms and she followed through with every aspects of use. More

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superb sales & GM personnels but weak trade-in evaluators Everything from Sales dept and higher leadership personnel is outstanding. In Sales there is Ms. Jossie Middendorf whose knowledge and patience is rem Everything from Sales dept and higher leadership personnel is outstanding. In Sales there is Ms. Jossie Middendorf whose knowledge and patience is remarkable; she is diligent, efficient and polite to her clients. It was a pleasure to work with her. In higher leadership, the General Manager, Mr. Jim Erwin is courteous, greets the clients, also communicates well and facilitates sales & transactions by his sales staff. So, why do I give a 4-star rating? It's the adjuster who evaluates cars in potential trade-ins. The pronouncements that individual makes is too harsh, not well justified. It nearly insults the owners of their cars by absurd quotes which are easily negated by quotes from other outside entities. This is one area Roush can improve; it is possible to make a profit and still behave reasonably. More

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Excellent service, very quick, and very simple I was in and out within an hour of coming in! Josie Middendorf did a wonderful job helping me prepare to get the car set up before I ever physically w I was in and out within an hour of coming in! Josie Middendorf did a wonderful job helping me prepare to get the car set up before I ever physically went into the dealership. She was pleasant to work with and explained everything perfectly and with great detail. I will definitely refer my friends to her in the future! Mary Huggins also did a wonderful job getting me set up initially with Josie, after I submitted a credit application online. They are both amazing at their job! More

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Simple satisfying buying experience I have brought my odyssey to Roush for the past 15 years for services even though I didn't purchase my car from them the last time. The employee owned I have brought my odyssey to Roush for the past 15 years for services even though I didn't purchase my car from them the last time. The employee owned company concept created a envoitment of motivation and enthusiasm. Since its time for me to buy a new car, it was only natural to purchase from them so I can continue my services with them. I just bought my CRV through Josie. I made it clear to her that I don't enjoy negotiation and will only be willing to spend 2 hours on the process. She made it easy to make all the arrangement with her manager ahead of time. I just came in to test drive and walked away with my new car in that amount of time. Her manager Jim also understood my preference and there is no back and forth deal. I believe he gave me a fair deal with respect to my loyalty to the company. It was overall a great and simple process and experience. More

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Best car buying experience! The team at Roush Honda are outstanding, no pressure just answered all my questions straight forward. This was the best car buying experience I've ha The team at Roush Honda are outstanding, no pressure just answered all my questions straight forward. This was the best car buying experience I've had in the last 20+ years, I was a diehard Toyota owner, no longer. I am happy to be Honda accord coupe owner now. Thank you to everyone from the minute I walked in and the day I drove out with my new Honda the experience was the excellent. More

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Friendly and helpful people with extensive list of choices Got a Honda CRV EX AWD 2016. I chose Roush because they offered me the minimum price online and successfully negotiated a price that was better than e Got a Honda CRV EX AWD 2016. I chose Roush because they offered me the minimum price online and successfully negotiated a price that was better than every other dealer in Ohio. Upon going there, I was greeted well by sales agent Josie and she gave me an exhaustive understanding of all the features and options in the car. She is a friendly person. More

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