Joy Mcdowell

Initially, the experience was fine and relatively easy. Once the sale was made and there were some follow-up issues, everyone at the dealership became completely non-communicative, including the general ma Once the sale was made and there were some follow-up issues, everyone at the dealership became completely non-communicative, including the general manager. I had to call several times and I was even told, at one point, that Frank was "very busy with other customers" and that I needed to be patient even though I had an inoperable vehicle. Once it received the service it needed, I still did not receive a phone call letting me know it was ready. The only person who communicated with me as promised was Colton in the service department when he actually returned my phone call with an update. Overall, it was a very frustrating experience that could have been easily resolved with communication. More

by amie.bourne Verified Customer Verified Customer

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Outstanding in every aspect. Joy was amazing and made buying a vehicle an absolute pleasure. Frank was as well. I will definitely recommend Walt Massey to anyone I know looking t Joy was amazing and made buying a vehicle an absolute pleasure. Frank was as well. I will definitely recommend Walt Massey to anyone I know looking to purchase a vehicle! More

by jbwood421 Verified Customer Verified Customer

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Great experience all the sales team was amazing and I would recommend them to anyone would recommend them to anyone More

by gibbs41183 Verified Customer Verified Customer

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Joy is the best! ! Very helpful and knowledgeable. Will most definitely be coming back to see her when I get my next car. ! Very helpful and knowledgeable. Will most definitely be coming back to see her when I get my next car. More

by gingerlynn01 Verified Customer Verified Customer

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I love how Joy knows info on all the inventory on the lot. Frank and Dan were awesome. They want you to leave happy. I was very happy when I left. lot. Frank and Dan were awesome. They want you to leave happy. I was very happy when I left. More

by Winkfieldlakesha Verified Customer Verified Customer

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