Joycelyn Mata
Joycelyn Mata at Secor Subaru

Joycelyn Mata | Page 7

Appraiser

Secor Subaru

501 Broad Street
New London, CT 06320

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rated
77 Reviews

Dealership Experience

4 yrs, 11 mos

Languages Spoken

Spanish Spanish

not yet
rated

77 Reviews

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77 Reviews of Joycelyn Mata

March 01, 2022

Dealership Rating
Employee Rating

Service was done within a timely manner. I’m happy with my service came back clean and vacuumed. Even my paperwork had cute stickers on it. It’s the little things that matter thank you Secor More

by KPESCATELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Dupont, Lauren McGloin, Jelani (Jay) Roman

Mar 03, 2022

Secor Subaru responded

It was our privilege to serve you! Thank you for visiting us here at Secor Subaru. We hope to see you again next time!

February 24, 2022

Dealership Rating
Employee Rating

A happy service experience. They facilities are clean n neat. The service staff thorough n clear More

by Barbra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wayne Carpenter , Edward

Feb 25, 2022

Secor Subaru responded

We are so thrilled we could make this a great experience, Barbra! Thank you for coming to Secor Subaru!

February 17, 2022

Dealership Rating
Employee Rating

Easy to get appointment. Responsive to questions. Comfortable waiting room. Pleasant front desk staff and check in staff. More

by JAMESEROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren McGloin

Feb 18, 2022

Secor Subaru responded

This is what we like, to hear, James! We look forward to working with you again! -Secor Subaru

January 28, 2022

Dealership Rating
Employee Rating

I made my appointment over the phone. Emails were sent confirming my appointment. I dropped my car of early in the morning, they provided car service with a wonderful driver who delivered me safely to wor More

by Cathy 65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Hander, Lauren McGloin, Jay - who takes me from the dealership to work and then back again. Thank you for your fine service !!

Jan 28, 2022

Secor Subaru responded

Thank you for sharing your experience, Cathy! We appreciate your continued support and look forward to your next visit with us here at Secor Subaru!

Jan 28, 2022

Cathy 65 responded

Hello, I wanted to add that in that same week I not only had my Subaru serviced but brought my daughter’s car in too! The same amazing and friendly service was provided to me. I had switched cars with my daughter, dropped the car off at 7:30 am, then I was delivered safely to work. Subaru let me know my car was ready midday, they picked me up, brought me back to the dealership to pay and check out, and I was back to work within 30 mins total. What a great feeling to be able to manage service for 2 cars in one week and not lose any time at work and to know the cars were ready for winter. Thank you again to Lauren and her team!! Sincerely, Cathy Adams

January 27, 2022

Dealership Rating
Employee Rating

It took 2 hours to complete the service, I brought it in at 7:30am and they did not rotate my tires but charged me for it. I called them on this and after trying to lie to me finally admitted they did not p More

by REBASTODDARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Hander, Lauren McGloin

Feb 21, 2022

Secor Subaru responded

Thank you for taking the to share this experience. We apologize that you were not provided with five-star service during your visit and will make sure this feedback gets addressed with our team so that we can take steps to improve where needed. If you have any additional questions or concerns, please don't hesitate to contact me directly. Thanks again, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

January 21, 2022

Dealership Rating
Employee Rating

My last encounter with the dealership which was yesterday January 19 or 20th was a pleasant experience the one prior to that was not so pleasant I have a feeling the letter that was written to Charles Secour More

by BETTY-ANNCOVIELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ed Flanagan

Jan 24, 2022

Secor Subaru responded

Thank you for giving us the opportunity to earn back your business! We're happy to hear your most recent visit was a good one and we look forward to seeing you again next time. Take care! - The Secor Subaru Team

January 11, 2022

Dealership Rating
Employee Rating

Great customer service! They Always go above and beyond.I Would not go anywhere else! More

by JTSLOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Dupont, Nick Hander, Lauren McGloin

Jan 12, 2022

Secor Subaru responded

Thank you for your confidence in the Secor Subaru team! We're grateful for your support and look forward to seeing you at your next visit!

January 11, 2022

Dealership Rating
Employee Rating

They are very accommodating with appointments and have excellent customer service and vehicle service. I’ve been a customer for 18 years More

by SALUTIBEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren McGloin, Kevin O'Donovan

Jan 12, 2022

Secor Subaru responded

Thank you for being a Secor Subaru customer! We're truly grateful for all of your support over the past 18 years and we look forward to seeing you at your next visit. Take care!

December 21, 2021

Dealership Rating
Employee Rating

Service was OK. Did not communicate with me when the vehicle was ready to be picked up More

by GSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Hander

Jan 10, 2022

Secor Subaru responded

We appreciate the honest feedback. We will present this to our team and use it to improve future visits. We hope to see you next time to provide a five-star experience. Thank you, The Secor Service Team - (860) 442-2323

December 14, 2021

Dealership Rating
Employee Rating

We bought our Forrester new two years ago and have used the Secor dealership for our maintenance. We’re completely satisfied with every aspect of our experience. More

by Grands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren McGloin

Dec 15, 2021

Secor Subaru responded

We're so happy to hear this! Thank you for trusting the Secor Subaru team with your Forester. We appreciate your continued support and look forward to your next visit!

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