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Juan Aviles
Juan Aviles
Service Consultant
Hyundai of New Port Richey
3936 U.S. Hwy 19
New Port Richey, FL 34652
60 Reviews
60 Reviews of Juan Aviles
August 25, 2020
I called at 830 am to request service. By 2 pm no call back. So I called again ,asked for service manager. They said OPhe would return my call. Almost 6pm and no one has returned my call. I bought 2 cars back. So I called again ,asked for service manager. They said OPhe would return my call. Almost 6pm and no one has returned my call. I bought 2 cars in 2 days and can't even get a return call. Very dissatisfied. More
by kallaire53
Other Employees Tagged: Operator
Helpful 
December 01, 2019
Extreme Dificulty connecting my Genesis connect sytem I couldn't connect my Genesis connect service with the help of a service person while on the phone. He said I would have to bring my car in to have i I couldn't connect my Genesis connect service with the help of a service person while on the phone. He said I would have to bring my car in to have it connected at the Hyundai service center. My car was brought there and finally they told me it needed a new part. My car was brought back to me and they would call me when the part arrived. It took awhile to be called and a little longer for them to pick up my car. My car was in the service center for another 5 days. I was in contact with the service manager and he kept telling me there was a problem connecting the service and they were emailing back and forth and another center. Then I was told it takes another 12-24 hours to see if it works. I can't believe with the technology of the car that I am told the service center is emailing back and forth and has to wait for them to answer. Juan was polite and apologetic on the phone but I didn't like the delay (twice) to get the problem fixed. More
by peaceandpasta
Verified CustomerNovember 26, 2019
To busy Just to busy expect to stand limited amount of seat if your going to wait that long should have like a sandwich shop or some type of pastry Just to busy expect to stand limited amount of seat if your going to wait that long should have like a sandwich shop or some type of pastry More
by croffut62
Other Employees Tagged: Ben Dalip
November 26, 2019
Your staff is great Had an oil change done...came back 2 days later to do some warranty work. Place is busy...a little bit of a wait the first time...l came at 6:00 AM t Had an oil change done...came back 2 days later to do some warranty work. Place is busy...a little bit of a wait the first time...l came at 6:00 AM the second time. More
by MRSXM
November 22, 2019
Friendly but it took 4 hours. I came there because i had a key stuck in the ignition. It took 4 hours to have it finished.It was very expensive. Everyone i came in contact with w I came there because i had a key stuck in the ignition. It took 4 hours to have it finished.It was very expensive. Everyone i came in contact with was very friendly. More
by edd
November 22, 2019
Went in for service Juan was very nice and professional, even offered to get me a rental even though I did not need one, 10/10 would recommend Juan. Juan was very nice and professional, even offered to get me a rental even though I did not need one, 10/10 would recommend Juan. More
by theodoll2
November 18, 2019
It was terrible took 3 days to swap out a radio ! Service was slow took 3 days to charge out a defective radio and it wasn’t the problem! It was the antenna! Frustration especially I got at last 3 oth Service was slow took 3 days to charge out a defective radio and it wasn’t the problem! It was the antenna! Frustration especially I got at last 3 other people to buy from you and this is my 3 vehicle I’ve purchased now I’m rethinking if I would buy from Hyundia again? Sad customer service is not their main goal selling seems to be ! I’m very disappointed 😩 More
by debtruitt2
November 15, 2019
Helpful My advisor was a really great person, always had a smile in his face, and was always happy to answer any question that I had. My advisor was a really great person, always had a smile in his face, and was always happy to answer any question that I had. More
by juancarlos192002
November 14, 2019
Oil change everyone was very friendly and helpful, my only issue was I was not given a sticker with my next recommendation for an oil change, but it’s no big dea everyone was very friendly and helpful, my only issue was I was not given a sticker with my next recommendation for an oil change, but it’s no big deal over all everything was great More
by mtargaropoulos
November 13, 2019
Spare key and second fob I purchased a certified vehicle and was only given 1 fob and a broken spare key. They gave me both. Very nice and great customer service. I don't reme I purchased a certified vehicle and was only given 1 fob and a broken spare key. They gave me both. Very nice and great customer service. I don't remember who waited on my, but review made me pick one. He was nice. More
by dwalsh3
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