Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Juan Aviles
Juan Aviles | Page 2
Service Consultant
Hyundai of New Port Richey
3936 U.S. Hwy 19
New Port Richey, FL 34652
60 Reviews
60 Reviews of Juan Aviles
November 12, 2019
Car works great again after radio/computer replacement We bought a Santa Fe Ultimate in 2017 from this store and loved the car immediately. Unfortunately, after a few weeks we started having trouble with t We bought a Santa Fe Ultimate in 2017 from this store and loved the car immediately. Unfortunately, after a few weeks we started having trouble with the computer being slow to start up after starting the car. It would sometimes take 2 or 3 minutes during which time the backup camera would freeze, the touch screen would intermittently work and the map would just say "loading". We reported the problem immediately, but the service personnel said they couldn't reproduce the problem. Over time it seemed to get worse (slower). We brought the car in specifically for this once, and reported it again after every oil change. After our fourth or fifth report, Juan replaced the system for us! We dropped the car off before close on a Friday night, and planned to pick the car up on Sunday morning as it's a little over an hour drive to this dealership. Juan called around noon on Saturday and had the work completed well in advance of when we expected it. Thank you very much for finally resolving this long standing problem! The computer once again works like it did when we test-drove the car. More
by jlsweat27
Verified Customer
Helpful 
November 05, 2019
Great service! I have always had the best service at this store. Everyone that I have come in contact with were very knowledgeable and courteous. I highly recommend I have always had the best service at this store. Everyone that I have come in contact with were very knowledgeable and courteous. I highly recommend coming here. More
by tarponsprings3
November 05, 2019
Excellent Juan was wonderful!! Greeted me with a smile and kept me posted throughout my service. I will request him next service!! Thanks so much. My car ru Juan was wonderful!! Greeted me with a smile and kept me posted throughout my service. I will request him next service!! Thanks so much. My car run and looks awesome! More
by Meemee
November 02, 2019
Oil change and patch tire Juan aviles was friendly and kept me updated with progress reports. He walked me to the cashier and then to my car when it was finished. The work wa Juan aviles was friendly and kept me updated with progress reports. He walked me to the cashier and then to my car when it was finished. The work was completed within the quoted time. I like bringing my car to the dealership for service because I'm confident in their expertise. More
by BEVREADS
November 01, 2019
Fair Service Service on my car was good. They didn't try to upsell for the first time ever but that was because it's a brand new car. Nothing to upsell there. T Service on my car was good. They didn't try to upsell for the first time ever but that was because it's a brand new car. Nothing to upsell there. There was a problem when I arrived though. Waited in line outside for a long time. No one was moving the cars up and I was pracatically hanging out on the highway. No one could enter the lot with the line of cars and blank spaces in front. No one came out to move the cars for a long time. I thought they were either too busy or neglectful. I went inside and stood there what seemed like forever. One service tech was chatting with 2 customers and shooting the breeze over nothing important. That lasted probably 15 minutes. Another service tech was shuffling papers over and over ever so slowly looked like he was just killing time. Two other techs were actually working on service orders for customers. I stood there like an idiot being ignored and ignored. It was a ridiculous situation. What, was I invisible? I finally got service from one of the truly working servicemen Juan Aviles and he was very good. More
by scard
November 01, 2019
Great fast oil change This was our final complimentary oil change with the new car purchase. Very nice and thank you for the great service. Car wash was a nice feature. This was our final complimentary oil change with the new car purchase. Very nice and thank you for the great service. Car wash was a nice feature. More
by PaulHyde
October 31, 2019
Great customer service Friendly prompt service when my car needed repair. Made sure I had a rental to get to work and kept me updated on progress until completed. Very happy Friendly prompt service when my car needed repair. Made sure I had a rental to get to work and kept me updated on progress until completed. Very happy with my experience More
by earlenemeyer
October 31, 2019
very fast and efficient servie I gave it five stars because that's the most I could give, the service is top grade and the personal in service were friendly, helpfull and profession I gave it five stars because that's the most I could give, the service is top grade and the personal in service were friendly, helpfull and professional. More
by niki069a
Other Employees Tagged: Mary Boulahanis, Moji Abbasi, Barry Roach, Alan Wooldridge, Joey Mayo
October 31, 2019
replacing door panel under warranty I went in earlier for an oil change and was informed that the damage would be covered. I wasn't even planning on asking but the tech saw it and mentio I went in earlier for an oil change and was informed that the damage would be covered. I wasn't even planning on asking but the tech saw it and mentioned it. More
by ogdenkevin
Other Employees Tagged: Shaun Koch
October 24, 2019
Great serice Loves the overall customer service of this Hyundai dealership, Juan in particular was a highlight of my experience, great customer service skills an Loves the overall customer service of this Hyundai dealership, Juan in particular was a highlight of my experience, great customer service skills and great attitude More
by reestarts
