Juan Diaz
Juan Diaz at Midway Dodge

Juan Diaz

Service Advisor

Midway Dodge

4747 S Pulaski Rd
Chicago, IL 60632

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3.9
16 Reviews
3.9

16 Reviews

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16 Reviews of Juan Diaz

June 28, 2026

Dealership Rating
Employee Rating

Juan was able to get my truck checked out sooner than the time given. Appreciate that. My only complaint with him was that he gave me a total 3 times that did not include taxes, AFTER I had already applied More

by geneenrachele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 27, 2026

Dealership Rating
Employee Rating

Great customer service attended to all my needs very satisfied very happy with my car! They are the best!! More

by Deanna.hunt
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

June 23, 2026

Dealership Rating
Employee Rating

They sold to my wife a vehicle that was involved in a crash and didn't let us know , carfax was unavailable . I found it was in the accident, because the wipers bottle was all destroyed inside the hood More

by chaidez_ramona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: ANDREW SCHLOSSER, Santiago Rosales, Agustin Ibarra, John Franko, Eric Robles , Don't know they're names

Jun 23, 2026

Midway Dodge responded

Please contact your salesman and sales manager to rectify this situation. Thanks.

June 19, 2026

Dealership Rating
Employee Rating

Quick and easy to schedule and fast working and was Always in contact very professional More

by calbarran9742
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 19, 2026

Midway Dodge responded

Great to hear it! Thank you for your business!

June 16, 2026

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We weren’t treated right. There were a lot of things that weren’t discuss before we signed the contract. Also the truck had a lot of issues and we have to take it down to the More

by adolfogrc7
Service Communication
Recommend Dealer
No
Jun 24, 2026

Midway Dodge responded

Hello Adulfo, You brought up issues to Midway Dodge, and every one of those issues were taken care of in a prompt and timely manner. You are a business owners, respectively, we responded immediately to your concern and made everything right. We ask that you update your review to reflect our responsiveness to your concerns. Thanks, Midway Dodge Management

June 16, 2026

Dealership Rating
Employee Rating

I ask for a warranty , I had to the management to get one . My truck still acting up More

by sabrinadavis919
Recommend Dealer
No

Other Employees Tagged: Juan Diaz

Jun 17, 2026

Midway Dodge responded

Hi there. Any repairs that are purchased using factory parts carry a 2 year unlimited mile warranty at any Chrysler Dodge Jeep Ram store nationwide. That comes standard from the manufacturer. I am sorry you are having experiencing issues with your vehicle. I would like to hear more about what’s going on. Please contact me at andrew@midwaydodge.com, or call the store and ask for Andrew, the Service Director, so we can resolve your issue that you are having.

June 15, 2026

Dealership Rating
Employee Rating

Excellent always a Great experience Great Customer always gives me a great experience and Juan Diaz was Awesome ?? More

by lashawnms
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz

Jun 16, 2026

Midway Dodge responded

Was he? JUST KIDDING! Juan is AWESOME! Thanks for being a Midway Dodge Customer!

June 06, 2026

Dealership Rating
Employee Rating

I saw the car I wanted on their website. I stopped in and met with Jimmie. I told him the car I saw on the website. He said, 'Let's get this done. I'm gonna get you approved today. He did ex More

by seancollins1967
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz

June 02, 2026

Dealership Rating
Employee Rating

Salvador is very friend person. He explain about promotions and discounts. Mechanic did a excellent job and got me out in a reasonable time. More

by xlouiex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Midway Dodge responded

Hello! Thank you for the AWESOME REVIEW! It is our duty to provide the very best customer service!

May 24, 2026

Dealership Rating
Employee Rating

Nice,cozy and friendly environment Nice,cozy and friendly environment and the people were very funny Nice,cozy and friendly environment and the people were very funny and the service was good More

by cortney.nstephenson
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz

May 26, 2026

Midway Dodge responded

HI! Thank you very much for the awesome review. We do our best to give everyone a 5 STAR friendly service expirience! See you back at your next routine service!

1

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