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Santiago Rosales
Santiago Rosales at Midway Dodge

Santiago Rosales

Service Advisor

Midway Dodge

4747 S Pulaski Rd
Chicago, IL 60632

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4.4
14 Reviews
4.4

14 Reviews

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14 Reviews of Santiago Rosales

May 17, 2026

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Employee Rating

Got my vehicle serviced in less than an hour. Service tech was able to recommend a service package that fit my needs. More

by jorgegarcia12362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Agustin Ibarra

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April 24, 2026

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Need a rental car partner or loaner cars, at the very least, shuttle service if you are going to keep a car more than a day More

by marionapenn
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 27, 2026

Midway Dodge responded

Hello. Thank you for your review. At this time we do not offer rental vehicles, loaner cars, or shuttle service. Rental vehicles can be obtained from rental companies such as Enterprise, Hertz, etc at the customer's expense and then submitted to Stellantis for reimbursment while the vehicle is still under warranty. Also, while your vehicle was in the shop, we did a courtesy shuttle for you more then once. This is something we do not normally do. We hope that everything with your vehicle is going well.

April 08, 2026

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Very friendly staff and very helpful. My wait time was very little. Very professional staff. More

by PETEQUIROZ16
Recommend Dealer
Yes

Other Employees Tagged: Santiago Rosales

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Apr 08, 2026

Midway Dodge responded

Thanks for the review Pete! We are happy to have you as a valued customer.

April 03, 2026

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I enjoyed the dealership you guys did an awesome job on my road change I will to everybody about the great services you got thank you More

by Ntnowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ANDREW SCHLOSSER, Juan Diaz, Agustin Ibarra

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Apr 03, 2026

Midway Dodge responded

THANK YOU FOR BEING A VALUED MIDWAY DODGE CUSTOMER! WE WILL SEE YOU AT THE NEXT SERVICE!

April 03, 2026

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Very knowledgeable about everything. A friendly caring guy.. Actually shows concern about my vehicle. Good experience More

by lashaundasmith16
Recommend Dealer
Yes

Other Employees Tagged: Santiago Rosales

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Apr 03, 2026

Midway Dodge responded

Hello! Thank you so much for the review on Santiago! We look forward to seeing you on the next visit!

March 29, 2026

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Great service. Great explanation of the services provided. Overall a great experience . Staff was very professional. More

by larazavalaerika
Recommend Dealer
Yes

Other Employees Tagged: Santiago Rosales

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Mar 30, 2026

Midway Dodge responded

AWESOME! Thank you for the GREAT review! It was our pleasure.

March 27, 2026

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Employee Rating

Very bad experience got sold a dream turned out a nightmare Very bad experience got sold. A dream turned out a nightmare got treated like a liar, wasted so much of my time. More

by Jkwmartinez.5
Recommend Dealer
No

Other Employees Tagged: Santiago Rosales

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Mar 27, 2026

Midway Dodge responded

Hello, I am very sorry to hear you had a negative experience at Midway Dodge. Please contact your Sales Rep or Sales Manager so they can assist you in finding a remedy for your experience. Thanks, Midway Dodge Management

March 26, 2026

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Employee Rating

Okay ? ? I feel safe going to the dealer get my car fix. Santiago has been very helpful. He is a very good honest person. You should be happy to have him on More

by beatriz_cervantes
Recommend Dealer
Yes

Other Employees Tagged: Santiago Rosales

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Mar 27, 2026

Midway Dodge responded

Thank you for sharing you review! Santiago is a HUGE part of our service team value him greatly. We hope to see you in the future!!!

March 24, 2026

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I like the work they do there at the shop and I would definitely return again. More

by liliestrada08
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2026

Midway Dodge responded

Thank you for sharing you review! We hope to see you in the future!!!

March 17, 2026

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Employee Rating

Thorough. Fixed the problem. Great team of mechanics Cost reasonable and my wife is happy it's fixed too! More

by ccrea2023
Recommend Dealer
Yes

Other Employees Tagged: Santiago Rosales

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Mar 18, 2026

Midway Dodge responded

Hello. Thank you for taking the time to share your experience! We are always happy to hear from satisfied customers. Thank you for choosing Midway Dodge and we look forward to seeing you in the future!

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