Juan Flores | Page 55

Overall great experience! Jorge and Tom are phenomenal, they actively seemed what would make us happy and not just sell us a vehicle. We found the perfect vehicle at a great pr Jorge and Tom are phenomenal, they actively seemed what would make us happy and not just sell us a vehicle. We found the perfect vehicle at a great price. Outstanding experience and we highly recommend Ferman Chevrolet. More

by HappySUV2018 Verified Customer Verified Customer

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camaro 2019 From the moment arrived experience was awesome . Went to another dealership no came out to greet us. Total customer client service...Thank U greatly From the moment arrived experience was awesome . Went to another dealership no came out to greet us. Total customer client service...Thank U greatly appreciated More

by juarez1399 Verified Customer Verified Customer

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Excellent Nate was fantastic! Highly recommend Nate to others. He was friendly, knowledgeable, and was not pushy. He made the buying process easy and didn’t Nate was fantastic! Highly recommend Nate to others. He was friendly, knowledgeable, and was not pushy. He made the buying process easy and didn’t waste our time. More

by pererasteph Verified Customer Verified Customer

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Great Experience I wanted to upgrade my small truck to a full size. But yet i needed a Full size that i could bury my negative equity in. It was great working with Jor I wanted to upgrade my small truck to a full size. But yet i needed a Full size that i could bury my negative equity in. It was great working with Jorge, my sale consultant. I told him what i needed to do and what i was looking for. He was an excellent sale rep, who went above and beyond my expectation. Thank you Jorge. Also would like to thank the Finance Team John Hutchinson of making the approval nice and smooth Along with Juan. Thanks guys I will be recommending you guys. Richie Taylor More

by richardtayloragla Verified Customer Verified Customer

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Experience with Jorge Ortiz in buying a new truck We had the best experience EVER! Jorge is by far the best guy to go to if you want a trade in and get a new truck. I highly recommend Jorge to family We had the best experience EVER! Jorge is by far the best guy to go to if you want a trade in and get a new truck. I highly recommend Jorge to family and friends and will definitely return for future business. Thank you so much! More

by claudiahdz27 Verified Customer Verified Customer

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Unimpressed and Disappointed. My wife and I worked with Marckell to purchased a preowned Ram truck for our small business. The price seemed appropriate for the year, model, and con My wife and I worked with Marckell to purchased a preowned Ram truck for our small business. The price seemed appropriate for the year, model, and condition (more on condition later) and he worked with me to get a fair price for our trade. We enjoyed working with Marckell very much. That unfortunately is where the good ends. During the prebuy inspection I conducted I noticed the exhaust pipe had slipped out of one of the clamp joints. It was noticeable from simply looking under the wheel well and how it was missed on the safety inspection when so blatantly obvious should be concerning to anyone taking their vehicle into a dealer owned shop. I mentioned this to Marckell and he said since the service dept was closed that day that he would adjust the vehicle price to reflect this so I could get it fixed. I though this was an acceptable solution and choose to move forward with the purchase. My wife and I have impeccable credit and choose to secure financing prior to arriving at the dealership as we have found this just makes the process smoother but when we got into the finance office to begin signing the paperwork the representative Juan was less than polite and helpful. He seemed incredulous that we had gained pre-approval and questioned what exactly our letter provided from the bank. He mentioned several times that "he had been doing this a long time and had never... ect ect." Well it just so happens that my wife has ALSO worked in the car industry for many years including in the finance office for one of the largest dealer networks in central Florida. His curt and cursory explanation of dealer paperwork that he passed of as "standard state package stuff" when we asked a very simple question, was insulting and rude. Apparently we were just supposed to sign where our appropriate color highlighter mark appeared and not speak…? Perhaps you shouldn't treat you customers like they know nothing of your industry. After completing all the paper work we got into our new to us truck and drove the hour and a half back to Orlando. Here is where the fun part comes in. The next day, literally the next morning, I get in the truck and start it and the check engine light comes on. Concerned I take it to the local Ram dealer and ask them to please investigate. The report I got back made me want to throw up. The dealer said they found a bad u joint, bad ball joints, an unperformed safety recall, the broken exhaust I mentioned earlier, TMPS service light and a failing turbo. The price to repair was $8100.00. How this vehicle passed a safety inspection before it was offered for sale is beyond me but I find it disgusting that this truck immediately needed nearly ten grand in work before I had driven it 200 miles. I dont see how the dealer could not have known of these issues if they had performed a safety inspection, as the tech at the Ram dealership advised he could tell there were issues just from driving the vehicle. But then when we were signing paperwork the finance manager didn’t try to sell us warranty upgrades, he literally took the paperwork, said he didn’t think we would want it, lined through it and had us sign waiving the extended warranty. Almost like he knew the vehicle would need extensive work and didn’t want us to bring it back… Additionally we were told while at the dealership that they do not sell used vehicles that have been modified. We were told that if any modifications were done they send the vehicles straight to the auction. Turns out that was a bald face lie as the Ram dealership says it has an aftermarket exhaust and had been tuned with an aftermarket programmer. More

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Excellent Just a great experience mark the sales manager did a good job with the haggling over price but we got there were we were both happy Just a great experience mark the sales manager did a good job with the haggling over price but we got there were we were both happy More

by rosesukana Verified Customer Verified Customer

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Jorge Ortiz Excellent service,very communicative seller person,very close and grateful to answers all my questions,unique experience. Please contact Jorge to get Excellent service,very communicative seller person,very close and grateful to answers all my questions,unique experience. Please contact Jorge to get the best deal. More

by luisbetancourt2402 Verified Customer Verified Customer

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Outstanding I went to several dearlerships before coming to Ferman Chevrolet. I really felt like they cared about me as a person and not just in it for the money I went to several dearlerships before coming to Ferman Chevrolet. I really felt like they cared about me as a person and not just in it for the money. My purchased felt like more than just buying a new vehicle It felt like I gained a friend as well. Thank you. More

by jenkinsarviel278 Verified Customer Verified Customer

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fifth car at Ferman Maz and his assistant were diligent and worked hard for our business. I found Maz doesn't give up and in the end we found a vehicle that suited our wa Maz and his assistant were diligent and worked hard for our business. I found Maz doesn't give up and in the end we found a vehicle that suited our wants and the price we were happy with. Look forward to my sixth car.... in the future of course. More

by jeanellstarr66 Verified Customer Verified Customer

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