Sure wish Bobby Howard's name was listed as he was a fantastic sales rep! Very pleasant when he took me on a test drive, very knowledgeable, helpful, and pleasant throughout the sale. I give him 5 stars!
"Very poor technical service and very poo customer service l!"
I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and was still under warranty (less than a year old) and refusing to replace the battery after multiple roadside breakdowns, I wrote a poor review of their organization that was read by management and they called me to come pick up my truck and refused to do any further work on it. This was confirmed by General Motors Corporate after I filed a complaint with them.
"The best buying experience ever"
All the staff was super helpful and friendly, Jorge Ortiz, Tom, Juan Flores and the girls at the front desk. I would recommend this dealer and its salesman Jorge to anyone. He took the time to show me the features of the car, explained everything, help me setup my onstar. I felt respected and cared for.
"Great experience. Love the staff here at Ferman. "
Bought my first Corvette. Delivered spotless. The employees here are very friendly, knowledgeable and professional. I’m a lifer customer. I will send everyone I know to Jorge and Tommy. Thanks Ferman.
My experience with the staff has been great. They were totally knowledgeable, professional and helpful in my purchase with them. Tommy, Rob, Frank, Tim and Jerry were a pleasure to deal with. They were very reasonable and responsive to my many requests. I had numerous concerns considering my purchase and they promptly responded to each. I will definitely return for my future purchases.
"Exemplary service and convenience"
Tommy Farruggio went above and beyond even though I reached out to him on off hours. He set up my VIP appointment with Used Car Manager Collin, who helped me find a 2017 Chevy Volt. Salesman John Coopeland went above and beyond as well. Their customer experience is second to none. I was in desperate need of a new car, as my past one was outdated and had terrible fuel economy. Taking my need for better fuel efficiency into account, the Ferman salespeople promptly helped me find a hybrid vehicle, which would save me money in fuel and enable me to get prime parking at my workplace. Thanks, Ferman!
"Excellent buying experience"
I called the guest experience manager (Tommy Farruggio) on a Sunday afternoon. We wanted to get a newer car for our son. He hooked us up with the used car manager & John Copeland. My wife and I went down there and had a terrific car buying experience. Easiest car buying experience ever.
"Much, much, much better"
I returned to the dealership to have them do a couple things I noticed they did not do the first time and recheck everything else they were supposed to have done. They took my truck in immediately to accomplish these items and in the meantime I had a chance to speak with both the Service Director and Service Manager. They were both extremely apologetic and assured me they would go through their camera images to find out where the breakdown was and then take the apprpriate action to make sure it wouldn’t happen again. The Director also told me to come to him directly the next time I needed any service and he would handle it to ensure everything is done properly. Honestly, I would have fired whoever was found responsible.
So just a word to the wise, IF you do go to here for servicing make sure you double check everything afterwards. Also, ahead of time ask them to save any parts they replaced so they can show them to you afterwards.
"terrible experience I'm never coming back!"
Charged me $150 just to look at my car. Turns out the mechanic gave me wrong information then a team of greedy salesmen preceded to blow up my phone trying desperately to sell me a car. Greedy thief's!
"Graham 2019 Corvette Grand Sport"
This purchase has been a wonderful experience. Dave Geiger and Tommy Farruggio were awesome to work with. Both gentlemen were friendly, courteous and very professional. In addition both men were very knowledgeable and knew their stuff. They answered any question I had very satisfactorily and provided guidance I was seeking. I would definitely recommend working with both gentlemen.