Juan Gomez

Great stock, friendly and knowledgeable staff on service , sales and parts departments. Have bought 4 cars with them and always been good experiences. , sales and parts departments. Have bought 4 cars with them and always been good experiences. More

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Narcis at City VW provides the absolute best client experience you can ask for. We have been working with Narcis since 2003. He is the best there is! experience you can ask for. We have been working with Narcis since 2003. He is the best there is! More

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I love this dealership and there customer service. Especially Gilbert who is one of the salesman at that dealership. They gave me an outstanding deal and made me feel at home. Gilbert and his team at Especially Gilbert who is one of the salesman at that dealership. They gave me an outstanding deal and made me feel at home. Gilbert and his team at city Volkswagen in Evanston are the reason I’m smiling everyday driving my dream car. Don’t waste your time at other dealerships. Go straight to city Volkswagen in Evanston IL and speak to Gilbert! More

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Gilbert made our car buying experience pleasant and easy! He was patient and very knowledgable about any car question we asked. He was able to offer us a fair package that we felt comfortable with and he was He was patient and very knowledgable about any car question we asked. He was able to offer us a fair package that we felt comfortable with and he wasn't pushy about all the add ons. We really appreciate Gilbert, the finance department and the parts department! More

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WAY way too much "too big to fail attitude" in the service and parts dept.  NEVER have I seen such inefficient scheduling methods,  that go along with placing customers on extended holds to check for service and parts dept.  NEVER have I seen such inefficient scheduling methods,  that go along with placing customers on extended holds to check for and order their OWN parts, which I tried to do 2 times. Then, when you can not reach the "parts" extension and do leave a message, no one calls you back. I am in shock that this is the "system".  What in the world are they thinking?!?: All along with irritated tone, interrupting manner, and generally acting as if they are doing me a favor to even be on the phone.  On top of it, quoted me 100 dollars more than both the Glenview and HP location for that some tire replacement  -I can not even... They are closer to us, but we are not going there for service on this car ever.  Horrible vibe! The best is to avoid them. More

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